Operations Manager Part-Time
Resume:
Jeff Gold
************@*****.***
Highly motivated business professional, seeks part-time position that capitalizes on my skills and knowledge and where I can make contribution to an organization’s success.
Goal oriented: History of exceeding employer expectations across diverse businesses
Strong oral & written communication skills: Proven listening, speaking, observation and empathizing skills, contribute to ability to build relationships
Quick study: Proven ability to learn, master and understand new products, services and processes
Flexibility: Quickly alter direction to ensure business and team needs are met
Articulate and engaging coach & trainer: Experienced at training and developing new employees, resulting in higher productivity and revenue
Problem solving: Adept at determining the root of a problem and finding effective solutions
Time management: Complete tasks and projects before deadlines. Organize specific work tasks by importance and need
CAREER EXPERIENCE
Consultant
J.S.Gold Moving Services, 2016 – 2019
Broker wide range of moving and relocation services between moving companies and customers
Develop network of moving companies throughout the country
Negotiate rates with carriers and customers
Communications Manager
DDT Moving & Storage, 2012-2016
Build relationships with key decision makers and match customers with the right solutions for their needs
Train and mentor new employees in classes and individually
Serve as operations manager for the five individual companies of the organization
Problem solve potential cancellations received by sales team; converted 67% into completed sales
Assistant Sales Manager – Inside Sales, 2005 – 2012
Neighbors Moving & Storage, Pompano Beach, FL
Initiate and close sales for this interstate moving and storage company
Train, mentor and coach new employees in classes and individually
Develop and write call scripts
JSGold
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Serve as operations manager for the five individual companies of the organization
Handle customer complaints coming into call center - turned 70% into satisfied customers
Director of Infomercial Programming/Associate Producer, 2001 - 2005
Tricom Pictures, Deerfield Beach, FL
Researched new products and determined suitability for infomercials and television sales campaigns
Evaluated products presented for potential sales
Educated vendors about infomercials and television campaigns, including advantages and downsides
Executive produced infomercials, overseeing all pre-production aspects
Established appointment setting department: interviewed and hired staff of five people; trained team on company product and appointment setting and lead generation strategies; wrote and implemented sales scripts. Shortened sales cycle and increased revenue
Account Executive, 1999 - 2000
Polydynamics, Hauppauge, NY
Developed new business for firm involved in manufacture and distribution of plastic sheeting, film, and bags
Managed opening of new accounts
Serviced existing accounts
Sales Manager, 1995 - 1999
Green Island Tree & Lawn Care, Huntington, NY
Opened new accounts
Serviced existing accounts and sold new services
Trained and coached sales staff
Telemortgage Representative, 1995
Chemical Bank (now JPMorganChase), Syosset, NY
Responded to mortgage broker inquiries and questions
Initiated and completed mortgage application process with clients
EDUCATION
B.A., Communications, University of Tampa
Dale Carnegie Management Course Graduate: Focusing on team leadership, management and effective business communications
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