Customer Service Supply Chain
Resume:
ALEJANDRA MARTINEZ
**** ********* ****, **** **********, CA 95691
***********@*******.***
15+ years experienced dependable and adept professional team member with a proven record of achievement in project management, two-way communications, technical and administrative support leading to sales/business development and supply chain accuracy always ensuring ample business growth to meet organizational goals and metrics furthermore leading to exceeding customer satisfaction. SKILLS
● Highly motivated and customer-focused individual ensuring exceptional customer satisfaction and fostering positive client relationships within a dynamic environment of data center services
● Exemplary customer service skills including strong ability to communicate verbally and electronically with customers and co-workers to process automatic/manual orders or adjustments
● Exceptional experience in MS Office Suite including Excel and Powerpoint; strong work ethic, self-motivated and goal-oriented individual
● Bilingual with high proficiency both verbally and written; English/Spanish
● General computer skills including inbound and outbound correspondence communication via email and phone.
● High ability to comprehend and give accurate verbal and written instructions.
● Proficient in mathematics
EXPERIENCE
Global Life American Income Division; Saavedra Longino Organization Client Success Associate- Admin Support August 2020 – September 2021
● Communicated professionally, both verbally and in writing with survivors and their representatives to explain benefit adjustments or redemptions
● Participated in cross training and assisting with other unit functions as needed.
● Participated fully in all unit and agency projects, meetings, and training programs, as assigned.
● Onboard new associates
● Originated correspondences and reports not requiring the personal attention of immediate supervisor
● Answered phones, took and relayed messages, screened callers and directed calls accordingly
● Received, sorted, and distributed postal mail, maintained an organized workspace and kept documents and supplies properly stocked and stored
Construpanales Del Noroeste
Sales Agent / Customer Service March 2017 – December 2019
● Performed various administrative, clerical, data collection, data entry, and report writing tasks
● Received direction from immediate supervisor in completing non-routine assignments
● Verified data gathered and matched supplier invoices against file copies
● Prepared general correspondences and maintained general files ListenTrust Mexico
Processing Specialist September 2016 – February 2017
● Held a clear understanding of complex claims and configuration solutions
● Used critical thinking to analyze claim processing issues
● Acted as a team lead, handled escalated issues through to resolution,
● Worked with internal and external stakeholders to develop business objectives and processes associated with the enterprise
● Created management reporting tools to enhance communication on configuration updates and initiatives
● Negotiated expected completion dates with customers and wrote complex ad-hoc reports
● Interpreted complex business problems and technical issues
● Effectively communicated solutions through review meetings, written specifications, workflow diagrams, and/or proof of purchase
● Mentored junior specialists
Sky Satelital
Retail Sales Specialist July 2015 – July 2016
● Met and exceeded monthly sales goals
● Ensured a successful customer experience
● Educated and engaged customers through step by step product reconfigurations
● Maintained a strong knowledge of all TV pricing plans, promotions and service features for Sky Satelital, as well as direct competitors
Banco Azteca
Assistant Manager October 2013 – November 2014
● Assisted members in processing transactions such as deposits, withdrawals, and loan payments including opening and closing accounts accurately and efficiently to process all transactions
● Promoted products and services that were beneficial to the member while maintaining a thorough knowledge of the banking products and services
● Assisted with completion of vault transactions and daily balancing
● Completed additional functions as required such as: processing night deposits, answering calls, ordering debit cards, scanning documents, filing and other duties
● Kept a clean organized work area and professional appearance
● Demonstrated good risk management decisions, including displaying solid knowledge of guidelines for fraud prevention and robbery
● Actively contributed to the bank and branch business goals, as well as individual sales and member service goals
● Delivered an outstanding member experience by exceeding expectations, thorough follow-through and actively taking responsibility for the overall experience Little Cesars Pizza
Restaurant Associate August 2011 – September 2012
● Stocked ingredients from delivery area to storage, work, and walk-in cooler
● Prepped and refilled ingredients diligently for immediate consumption
● Received and processed telephone orders
● Took inventory and completed associated paperwork
● Cleaned equipment and facility daily
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