Customer Service Business Development
Resume:
Alexandria Guzman
*** **** ********* ******, *********, CA 93535 661-***-**** ******************@*****.***
Professional Summary
Successful at continually meeting or exceeding sales and service objectives. Knowledgeable about advertising standards and winning strategies. Expertise in customizing approaches to fit the businesses, markets and target customers. Experienced sales professional well-versed in prospecting leads, setting up contracts and coordinating ads. Skilled communicator, multitasker and complex problem-solver.
Skills
Optimizing business processes
Goals and performance
Account oversight
Database management
Account management
Oral and written communication
Staff management
Customer service
Business development
Training and development
Effective workflow management
Team leadership
Work History
Production Manager, 06/2023- Current
Bell Remodeling and Construction -Palmdale, CA
Work with jurisdictional authorities during permitting process to ensure that all applicable inspections are completed.
Planning and directing construction activities and schedules for on time completion.
Processes orders both for delivery and pick up
Completed and filed financial documentation for accounting purposes
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Track inventory regularly; prepare internal and external reports pertaining to job status to stay within budget
Set and communicate expectations to salespersons and subcontractors, monitor daily and weekly performance
Audit files daily to ensure all proper documentation has been provided.
Sales Manager, 10/2017 to 05/2023
Rent A Center –Lancaster, CA
Spearheaded market research to identify branding opportunities, cement strategies and sustain loyal customer base.
Developed accurate sales forecasts by analyzing sales feedback and wrote reports for senior leadership.
Visited customer locations to determine needs, set up contracts and provide services.
Consistently hit and exceeded sales goals.
Managed hundreds accounts by reviewing discrepancies and collaborating with account holders.
Completed over hundreds cold calls per week to bring in new customers, maintaining conversion rate.
Work closely with store manager to maximize the flow of business walk ins, calls, emails etc.
Eligibility Worker, 09/2015 to 05/2017
Bartz-Altadonna Community Health Center – Lancaster, CA
Interviewed applicants and explained scope of different available benefits.
Scheduled appointments with applicants to gather information and explain benefits processes.
Observed strict procedures to protect sensitive patient information, including medical records and payment data.
Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
Organized paperwork such as charts and reports for office and patient needs.
Enhanced office efficiency by handling 80+ callers per day.
Cashier/Customer Service Representative, 08/2014 to 09/2015
California Check Cashing LLC – Lancaster, CA
Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers.
Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change.
Counted cash in register drawer to balance register at beginning and end of shift.
Education:
High School Diploma
Arleta High School - Arleta, CA
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