Customer Service United States
Resume:
Azaria Marks
Details
Richmond
United States
*************@*****.***
Skills
Ability to Work in a Team
Adaptability
Time Management
Microsoft Office
Teamwork
Communication
Fast Learner
Ability to Work Under Pressure
Communication Skills
Customer Service
Leadership Skills
Profile
Compassionate Individual known for maintaining high productivity and efficiency in managing pet care tasks. Specialized skills include animal behavior analysis, emergency response handling, customer relating and team leadership. Excel in communication, empathy, and problem-solving to ensure top-notch experience and peace of mind for customers. Professional with winning attitude and desire to deliver THE BEST experience. Focused on setting high expectations and raising service standards.
Employment History
FOH Supervisor, Pet Paradise, Richmond
J UNE 2 0 2 1 — S E P T EMBER 2 0 2 4
• Directed and supervised team of 15 employees in daily operations.
• Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
• Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
• Greeted customers and their pets upon arrival, ensuring all paperwork was completed accurately.
• Conducted daily health checks on all animals, noting any changes in behavior or physical condition and reported to management.
• Monitored dog interactions to ensure safety of both animals and humans.
• Maintained a clean and safe environment throughout the daycare facility by regularly sanitizing cages, bowls, toys and other areas used by the dogs.
• Ensured that all dogs were properly vaccinated before being admitted into the daycare center.
Performed basic grooming tasks such as nail trimming, ear cleaning and teeth brushing on certain breeds of dogs.
• Enforced strict rules of conduct while interacting with animals in order to prevent potential harm or injury.
• Developed long-term relationships with clients and bonded with animals through regular contact.
• Directed and supervised the daily operations of front-of-house staff, ensuring quality service standards.
• Resolved customer complaints promptly and efficiently while maintaining a positive attitude.
Receptionist, Pet Paradise, Richmond
J UNE 2 0 2 2 — S E P T EMBER 2 0 2 4
Answering phone calls, put in vaccinations via (gingr) communicate with customers Informed customers on latest updates with the dog community Cleaned lobby, vip room, cat room
Organize and process the check-in/check-outs; coordinating suite placement and facility tour coordinator
Answer in-coming phone calls, listen and respond to voicemails, respond to emails Offer upgrades and sell additional services based on guest wants and needs Playtimer- monitor safe play skills in pool yard/ play yard Skills with desensitization dogs
Bather- nail trims Dremel/nail clipper
Cleaning ears/plucked ear hair, bathe, air dry/ blow dry/towel dry Puppy baths, deshed/ conditioned/ medicated baths
Floater/Receptionist, Dogtopia, Chester
OCTOBER 2 0 2 1 — MARCH 2 0 2 2
• Data entry; maintain pet parent information and dog files Answer phone calls, emails, and questions from pet parents Make copies, receive and send faxes as well as monitor confidential information that may be received through phone calls, faxes or in person
• Be knowledgeable on pricing and services
• Record accurately healthy and behavioral notes in pet files and communicate those with customers in a professional manner
• Schedule spa services, daycare reservations, and boarding stays
• Check dogs in and out of daycare and boarding including confirming pick up time, spa services, promotional purchases, emergency contacts, feeding instructions, medication, and belongings
• Note which dogs owe for the day or services, collect on balances, and grow revenue
• Conduct evening closing procedures including transaction totals and balancing the cash drawer
• Maintain front desk supplies and inventory
• Communicate with Leadership & team regarding pet parent and business concerns
Support the team with day to day responsibilities, as needed,
• including but not limited to performing tours, assisting staff in taking dogs to the appropriate playroom and assisting with difficult spa services
• Interact and engage in a multitude of activities with a playroom of dogs, including group sit, follow the leader, and playroom agility
• Monitor safe play throughout the day with dogs of various sizes
• Maintain communication with shift leader during playtime
• Fast pace work environment, constantly moving
• Work with other team members to maintain a clean and safe environment
• Daily cleaning of the playroom and facility
Receptionist, Dog Services, Richmond
APRIL 2 0 2 1 — AUGUST 2 0 2 1
• Cleaned and sanitized kennels, cages, runs, and play yards.
• Kept accurate records of animal care activities such as feedings, treatments, bathing.
• Greeted clients upon arrival at the facility and provided tours when necessary.
• Performed basic grooming services such as brushing fur coats and trimming nails.
• Followed safety protocols when handling large or aggressive animals.
• Prepared food to meet needs of animals under care with appropriate meals.
• Provided excellent customer service to all pet owners.
• Administered medications as prescribed by veterinarian.
• Performed routine maintenance on animal enclosures such as changing bedding materials or refilling water dishes.
• Answered phone calls from customers regarding their pet's needs or concerns.
• Developed relationships with pet owners through regular follow-up communication.
• Ensured that all paperwork was completed accurately prior to releasing animals back into their owner's care.
Cashier, Kroger, Richmond
AUGUST 2 0 2 0 — DECEMBER 2 0 2 0
• Greeted customers and answered any questions they had about the store's products and services.
• Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Verified that customers were of legal age to purchase alcohol or tobacco products.
• Bagged groceries for customers according to bagging guidelines.
• Provided price checks on items when requested by customers.
• Adhered to all health regulations while handling food items. Cashier/Bagger, Burger King, Richmond
JANUARY 2 0 1 9 — S E P T EMBER 2 0 2 0
• Greet guest & took orders
• Served and Prepared meals
• cleaned work stattion
• bagged food items, practiced safe food handeling
• Operated cash register, closed down register and took card payments
• Respond to any guest request
• Greeted customers in a friendly and professional manner
• Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
Ride Attendant, Kings Dominion, Doswell
MARCH 2 0 1 8 — S E P T EMBER 2 0 1 9
• Operate the roller coaster
• Assured guest safety
• Height checked children
• Cleaned ride area
• Guest relate
• Cleaned article binds
Education
Diaploma, Henrico High School, Richmond
S E P T EMBER 2 0 1 6 — J UNE 2 0 2 0
Graduated Honors also Particaipate in Tech.
Volunteer
Hiz Vision 4 Kidz Corner,, Richmond
J UNE 2 0 1 5 — DECEMBER 2 0 1 7
Supervised children ages 2-3, Created lesson plans, Assisted on field trips, Served lunches, Created weekly and daily behavioral reports MT Gilead Full Gospel International Ministries,, Chester JANUARY 2 0 1 3 — MAY 2 0 1 5
Engaged with infants, toddlers, and preschoolers in hands-on activities, Created lesson plans using puppets, toys, puzzles, Responsible for daily reports, Maintained classroom with sanitized toys and equipment, Helped with group field trips and church events
Vet Receptionist, Chester
J ULY 2 0 2 3 — AUGUST 2 0 2 4
• some experice using Avamark
• Greet Pet owners, scaled pets assigned patient rooms
• Keeping the reception area, bathrooms, exam rooms, kitchen, and kennels clean
• Ordering supplies, maintaining records, and preparing charts for the following day
• sent vaccination records/ obtain written vaccines, updated records Ordering supplies, maintaining records, and preparing charts for the following day
• Monitoring the practice's inventory and assisting with the purchase of medical supplies
• answered phone calls, to create appointments
• Assisting with patient care, such as feeding animals, and comforting distressed animals and pet owners
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