Instructional Designer Training Specialist

NICOLE M. GEE

Web-based Instructional Design / Training Administration /

Learning Management System (LMS) Administration

North Aurora, IL 630-***-**** *********@*****.***

Willing to work hybrid or remote.

EXPERIENCE

Fermi National Accelerator Laboratory, 2002 - 2024

Instructional Designer and LMS Administrator

Collaborated with Subject Matter Experts to design and develop web-based training courses on compliance, safety, and general topics, using the ADDIE model and adult learning principles to ensure effectiveness and engagement.

Managed the publication and uploading of training courses to the LMS, ensuring smooth deployment and accessibility for learners.

Oversaw the maintenance and annual review of web-based courses, ensuring content remained up-to-date and aligned with current standards and best practices.

Designed, developed, and maintained engaging, user-friendly learning resources to enhance the learner experience.

Identified, evaluated, and managed consultants and vendors to develop customized computer training courses tailored to organizational needs.

Created and maintained detailed training reports in Excel, providing upper management with insights into training trends and completion rates.

Managed course evaluations for both web-based and classroom training, analyzed evaluation results, calculated quantitative scores, and used learner feedback to improve courses.

Led preparations for the transition to the Workday Learning LMS, which involved completing multiple training courses in Workday Learning administration and converting web-based courses from Lectora to Articulate Storyline, ensuring alignment with new branding standards.

Managed the Lab's Harassment and Discrimination Prevention training program, ensuring compliance, and fostering a respectful workplace culture.

Oversaw the administration and maintenance of the Lab’s proprietary Learning Management System (LMS)

Oversaw the setup and removal of programs, courses, and classes.

Managed the system and process that assigns required training courses to learners.

Granted course completion credit and revoked credit.

Conducted testing of system enhancements and upgrades in collaboration with developers.

Diagnosed and resolved system issues to ensure seamless operation.

Provided customer service and support for employees, visitors, users, and affiliates on web-based training, Harassment and Discrimination Prevention training, and LMS-related issues through phone, email, and ServiceNow.

DEGREES

Bachelor of Science

Business Administration

Management Information Systems

Southern Illinois University - 1996

Minor: Spanish

Master of Business Administration

Northern Illinois University - 2005

SKILLS

Instructional Design

LMS Administration

Strong Customer Service Skills

Content Development

Report Writing

TOOLS/SOFTSKILLS

TECHNICAL

Articulate 360, Lectora, Canva, Speechify Studio, MS Office (Word, Excel, PowerPoint, Outlook, and Teams), Zoom, Excel, ServiceNow

SOFT SKILLS

Creative and critical thinking, problem solving and resourcefulness, flexibility, enthusiastic, teamwork, openness to feedback, motivated.

CERTIFICATIONS

Instructional Designer/Developer Certification, 2008 Langevin Learning

Technical Trainer Certification, 2008 Langevin Learning

SUMMARY

Creative and innovative Instructional Designer with expertise in eLearning content development, Learning Management System (LMS) administration, and training coordination. Enthusiastic and ready to embrace new challenges and opportunities.

E-learning portfolio available upon request.

Contact this candidate