Customer Service Call Center
Resume:
Business Administration:
Montgomery Community College
Germantown, MD
***********@*****.***
Germantown, MD 20874
Skills
• Time-Management
• Inbound and Outbound Calling
• Relationship-Selling
• Product Knowledge
• Scheduling
• Account management
• Appointment Scheduling
• Cash handling accuracy
• Dispute-Mediation
• Data-Entry
• Art history knowledge
• Organizational Skills
• Professionalism
• Art exhibition displaying
• Effective Communication
• Public relations
• Relationship Building
• Adaptability and Flexibility
• Public Speaking
• Resource Management
• Material analysis
• Exhibition planning
• Spreadsheets
• Microsoft Office Suite
• Active Listening
• Call center procedures
Shipping and receiving
understanding
•
• Customer Service
• Administrative Support
[Software] CRM system
proficiency
•
Key stakeholder relationship
building
•
• Microsoft Office expertise
Education
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Driven and adaptable professional with a proven track record at Weschler's Auctioneers & Appraisers, excelling in relationship building and art exhibition planning. Leveraged expertise in Microsoft Office Suite and effective communication to enhance client satisfaction and operational efficiency. Demonstrated exceptional adaptability and organizational skills in fast-paced environments, achieving significant improvements in client engagement and process optimization. Weschler's Auctioneers & Appraisers - Gallery Assistant Rockville, United States Of America
07/2024 - 09/2024
Target - Guest Services/Inbound Associate
Germantown, United States Of America
02/2023 - 01/2024
Lowe's Home Improvement - Internet Fulfillment Associate Gaithersburg, United States Of America
06/2020 - 01/2021
Gabriel Newerls
Personal Summary
Experience
Precise communication of executed tasks, as directed by the organization, while building valued relationships with clients remotely. Prioritize key tasks and coordination of company-valued assets, while being flexible to work under fast-changing working conditions.
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• Organized and maintained gallery inventory, including cataloging new acquisitions. Executing coordination plans and goals of assigned lots for Tuesday exhibitions, as well as assisting customer pickup/delivery of lots/orders.
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Responding to customer queries via phone, email, or chat. Identifying customer needs and helping customers use specific features.
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Accurately executed all backroom fills, including guest requests, and back stock product from GM categories. Completed Radio Frequency ID (RFID) scans in GM areas and system audit functions to ensure inventory accuracy.
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Responding to customer queries via phone, email, or chat. Identifying customer needs and helping customers use specific features.
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• Processed, tracked and routed inbound freight accurately and efficiently.
• Verified accuracy of incoming shipments against purchase orders.
• Liaised with vendors to resolve discrepancies between expected and received items.
• Accurately executed all backroom fills, including guest requests, and back stock General Education:
Little Elm High School
Little Elm, TX
product from GM categories efficiently and timely. Completed Radio Frequency ID
(RFID) scans in GM areas and system audit functions to ensure inventory accuracy. Responding to customer queries via phone, email, or chat. Identifying customer needs and helping customers use specific features.
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Sold various products by explaining unique features and educating customers on proper application.
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Hobbies And Interests
• Athletics
• Music
• Mediation
• Video Entertainment
Activities And Honors
• Sports analytics podcasting
• Art marketing/re-selling
• In-season hunter
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