Customer Service Office Administrator

Nicole Petrikis

**** **** ***

Trevose Pa ****

215-***-****

*****************@*****.***

Objective: Experienced office administrator seeking full time position in the insurance setting

Experience:

Arbor Pro LLC, Crew Supervisor Jan 2019 – Aug- 2023

• Supervised crew of 5 persons

• Administered paperwork for jobs, billing, tracked inventory

• New hire paperwork (I-9, policies/procedures, Safety)

Greenscape Landscape, Tree Division, Office Manager Feb 2012 – Jan 2018

• Bid proposals, billing – customers included private, public and government entities

• Payroll, new hire paperwork

• Safety meeting supervisor and training

• Supervised crews on out of town jobs – 10 member crew

• Inventory control of supplies, oil, etc.

• Administered vehicle registration, tags, insurance, toll program

• Receptionist, filing, records management

ICT AIG Senior Customer Service Rep 2003-Feb 2012

• Maintained online customer accounts for 15 agents.

Education: GED from Bucks County Community College 1997. Obtained certificate in Clerical Computers

Skills:

• Estimated typing speed 40 wpm

• Excel – beginner to intermediate

• World – beginner

• Outlook – intermediate

• Customer service proprietary software – expert

• Language – English only

• Customer service – inbound calls – 150 to 200 calls per day for long term care

• Administered payments to policy holders

• Office paperwork administration and filing

• Conducted personal history interviews

Education:

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