Customer Service Representative
Resume:
KAMERIN NOLAN
Kennesaw, GA *****
*******.*****@*****.***
Personable and dedicated Customer Service Representative with extensive experience in Various industres. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Work Experience
Customer Service Representative
Zerorez-Atlanta, GA
November 2023 to Present
• Handling over 100+ customer email inquiries, Daily.
• Communicating details on all services, building quotes, and scheduling for appointments
• Provide dispatch support, rescheduling, time updates, cancellations.
• Resolving customer complaints, concerns, and proving resolutions.
• Maintaining high sales per hour.
Customer Service Representative
Edible Arrangements-Atlanta, GA
February 2020 to September 2023
• Documenting any guest complaints, concerns and resolving in a timely manner.
• Documented customer inquiries and feedback, including service delivery suggestions in company database.
• Provided high level of quality control, eliminating downtime to maximize revenue.
• Kept customer and system account information accurate and current to support timely resolutions for all concerns.
• De-escalated customer issues with proven conflict mediation and problem-solving abilities.
• Documented conversations with customers to track requests, problems and solutions.
• Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
• Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
• Answered 80+ inbound calls per day and directed to designated individuals or departments.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
Catering Associate
Sifted-Atlanta, GA
April 2019 to December 2019
· Supported chefs in managing food preparation to achieve precise plating and presentation.
· Prepared dishes for catering events or during high-volume shifts.
· Utilized kitchen equipment according to manufacturer's instructions and company safety protocols.
· Maintained cleanliness and organization of kitchen stations and storage areas.
· Monitored and recorded temperatures of food, storage, and service areas to maintain established, regulatory guidelines.
· Employed knowledge of cutlery and culinary tools to prepare Various foods.
· Added garnishes and other finishing touches to improve plating presentation.
· Packaged and stored food products appropriately to ensure proper handling and preservation.
· Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross- contamination of raw and prepared food products.
Catering/Supervisory Administrative Specialist
Mocha My Day-Alpharetta, GA
May 2016 to March 2019
· Monitored office inventory to maintain adequate supply levels and order products.
· Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
· Mentored new employees On-Site and Off Site and delivered constructive feedback to increase understanding of job duties.
· Trained 3-5 employees on best practices and protocol while managing teams to maintain optimal productivity.
· Customized menus and managed food preparation for special events.
· Executed scheduling, logistics and follow-ups with event staff.
· Maintained close communication with clients to mitigate service issues.
· Attended and participated in industry events.
· Informed customers about all product lines and services offered by company.
· Consistently put customers first by handling needs with sense of urgency and compassion. Teller Coordinator
SUNTRUST BANK-Atlanta, GA
June 2014 to December 2015
· Helped customers open and close accounts, apply for loans and make sound financial decisions.
· Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
· Verified amounts and integrity of every check or funds transfer.
· Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
· Maintained optimal financial controls by securing funds and making accurate transactions.
· Met or exceeded sales goals by promoting bank products and services in every interaction.
· Identified and reported suspicious behavior to security personnel as appropriate.
· Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
· Recommended bank products and services to current and prospective customers. Seasonal Sales Associate
BARNES & NOBLE-Marietta, GA
June 2014 to September 2014
· Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
· Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
· Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
· Kept apprised of emerging trends and provided informative customer service to assist in product selection.
· Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
· Managed order process for new and existing customers.
· Handled various duties, including inventory oversight, cash control and daily opening and closing procedures for store.
· Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Retail
SEARS-Atlanta, GA
June 2012 to July 2014
· Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
· Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
· Bagged, wrapped and packaged purchases according to customer needs.
· Engaged positively with each customer, providing professional and polite support for sales and service needs.
· Processed payments and maintained accurate drawers to meet financial targets.
· Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
· Followed all company policies, rules and procedures to promote company goals and maintain safety.
· Built customer loyalty by engaging with and identifying product needs of customers.
· Drove sales by successfully employing strategies such as upselling and cross-selling.
· Completed all assigned training to stay updated on important policies and procedures. Education
Marketing & Communications
Chattahoochee Technical College - Marietta, GA
2014
High School Diploma
ALLATOONA HIGH SCHOOL - Acworth, GA
Skills
• Credit card payment processing
• Shipping and receiving understanding
• Conflict mediation
• Technologically savvy
• Retail sales customer service
• Inbound and outbound calling
• High-energy attitude
• Quality control
• Problem-solving abilities
• Adaptive team player
• Call center experience
• Sales expertise
• Phone etiquette
• Planning and coordination
• Sensitive material handling
• Multitasking and prioritization
• Professional and mature
• Communication skills
• Sales
• Organizational skills
• Time management
• English
• Data entry
• Microsoft Excel
• Microsoft Word
• Administrative experience
• Microsoft Outlook
• Customer service
• Microsoft Office
• Leadership
• Supervising experience
• Team management
• Presentation skills
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