Customer Service Call Center
Resume:
Blythewood, South Carolina, *9016-7129
*******@******.***
Zei`tori B. Huiett
Objective
Experienced customer service professional with leadership and relationship-building capabilities, seeking new challenges where my experience can be utilized to improve customer satisfaction.
Highlights
• High customer service standards
• 15 years of call center experience
• 20 years of customer service experience
• Proficient with Microsoft Office applications
• Proficient with KYC, AML, Block Chain, and many other protocols that are no longer used. Education:
Benedict College, Columbia, SC
Attended 1998 – 1999
Major Computer Science
University of Texas at El Paso, TX
Attended 2000 - 2001
Major Computer Science
Certifications
Technical Help Desk
Computer Technician
Experience:
USARMY, El Paso, TX
14T PATRIOT Launching Station Enhanced Operator/Maintainer 1999 - 2003
I operated and performed preventive maintenance checks and services on vehicles, and advance missile systems. Perform emplacement, move orders and preventive maintenance checks and services on the Radar Set, the Engagement Control Station, the Guided Missile Transporter, the Launching Station and the Guided Missile Canister. Emplaces and march order the Battalion Tactical Operations Center. Load/reloads PATRIOT missiles. Assists in the preparation of tactical overlays for military maps. Supervises soldiers and provides technical guidance to the soldiers in the accomplishment of their duties. Conducts Reconnaissance, Selection, and Occupation of Position. Collect, prepare, and process operations and intelligence information Prepare situation report and warning order. Verizon Wireless, Columbia, SC
2003 - 2005
Coordinator-Data/Tech Support
I am responsible for providing exceptional customer service and technical support for internal and external voice and data product customers. Troubleshoot hardware and software issues and identify network/applications issues. Provide detailed information on how to set up/configure data and voice products. Verify provisioning and diagnose device or Network issues. Troubles shoot for PC/MAC Operating systems, specifically Device Manager and TCP/IP configuration. Use various administrative department tools and on- line resources for customer resolution. Use trouble ticket system and Knowledge Base for tracking customer interactions and problem resolution. I also evaluate customers concerns and bresolve problems to customer satisfaction.
Verizon Wireless, Columbia, SC
Coordinator-Internet Response
Data/Tech Support
2005 - 20012
As an Internet response coordinator, I am responsible for providing our online customers exceptional customer service. I also provide exceptional data technical support via e-mai, chat, and over the phone. I provide an exceptional customer experience by staying up to date on methods and procedures, system enhancements, and trainings. I am proficient with using numerous technical support systems. I am also up to date with the latest customer service techniques to create promoters and reduce churn. Apple Inc.
Apple Advisor / Chat Tech 1
2013- 2014
As an Apple advisor I provide state of the art customer support for IOS devices. Device`s covered include iPad, iPhone, and iPad Mini. I am able to assist with setting up VPN access, email business/personal. I am also able to provide hardware and software assistance. I maintain an extremely high customer transaction surveys for my entire customer service and tech support career.
Wells Fargo Bank - Banker Connection CSR III
Columbia, SC
2014-2019
As a Banker Connection team member, I was tasked with assisting internal customers. I assisted Bankers and other Wells Fargo team members with resolving many different issues. That assistance could be anything from system issues, internal policy checks, compliance, and IT assistance. This was a very fast paced environment, where listing skills where just as important as the issue itself. We would be sure to verify the issue to be sure that we were all on the same page, and work together to find a quick and precise resolution to the issue at hand. I would handle from 100 - 150 calls per day, while maintaining a high level of customer satisfaction. I also sold products and services and achieve aggressive sales goals which were measured daily and markets new products and services. I am very receptive to coaching and feedback, the desire to meet/exceed goals, and solve problems while working in a fast-paced environment.
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