Customer Service Human Resources
Resume:
Jennifer Kosek
***@************************.***
Skills
I am a seasoned professional with over 25 years in Customer Service, Accounting, Human Resources and Office Management. I have very strong accounting skills I have a vast amount of experience in communications and Human Resources and Office Management. I have adapted to and utilized various software and web-based programs over the years, including training them to offices. I am organized, dependable and very detail oriented.
Education
Eastlake North High School – High School Diploma
Lakeland Community College- Currently pursuing degree in Human Resource Management
Experience
Feb 2023 – June 2024
Parker Hannifin, Wickliffe OH– Accounting Specialist/AP
●Process AP, vendor invoices
●Process debits and credits in APOS system
●Enter, update, and verify payroll through TreeRing, UKG.
●Update and run financial reports via Excel
●Manage Parker Hose Products Accounting mailbox.
●Troubleshoot, research and answer supplier billing questions.
●Complete daily and monthly reconcile
●Compose Expense Reports
●Communicate effectively with customers internal and external.
●Pay utility and service bills.
●Monitor and distribute error report.
●Member of Healthy Hosers HPT team
●Process and monitor aging reports.
●Manage TEAMS meeting with Supply Chain
●Process intercompany payments
●Process Capital invoices
●Process general accounting entries
●Process and audit weekly Payroll
April 2014 - December 2022
Western Reserve Properties, Madison OH – Office Manager/Human Resource Manager
●Manage all aspects of office owning 140 properties including apartments, townhomes and single family houses.
●Enter rent into Rentmanager/Quickbooks
●Process Payroll for all employees through Pensoft
●Recruit maintenance, interview, hire.
●Contact subcontractors, interview, and gather pricing.
●Resolve employee conflict.
●Resolve tenant conflict.
●Gather benefit quotes, assist in composing packages.
●Document verbal warnings, written warnings and termination paperwork
●Perform onboarding for new hires including benefits, training and documentation.
●Enter employee personal data in RentManager
●Advertise open properties, interview prospective tenants, run applications, complete lease.
●Manage owner’s appointments and calendar including meetings and travel
●Act as liaison between property owners and tenants
●Prioritize and assign work orders to maintenance.
●Bookkeeping including heavy accounts payable, accounts receivable, journal entries, balancing several bank statements 1099’s, 1096’s, and running financial reports and statements, paying payroll taxes.
●Work with a legal team to perform evictions.
●Order office supplies and general needed supplies for the maintenance team and cleaners
●Utilize the following software to complete everyday reports, tasks and correspondence: Microsoft Word, Excel, Outlook, RentManager/Quickbooks, Pensoft, Google Calendar and Paylease, Powerpoint & Sharepoint
●Work with Maintenance Supervisor to develop training.
●Communicate with all utility companies for shut offs and starting service orders.
July 2011 - July 2012
HC Starck, Euclid OH - Inside Sales Coordinator
●Use SAP to process orders from requisite, to quote to sales order.
●Managed international desk including Europe, China and Russia.
●Lead conference calls twice per week with European customers.
●Attend meetings twice per week at production building with Production Supervisors to ensure timely orders and resolve any issues with deadlines.
●Answer heavy correspondence from customers via Outlook to resolve shipping, pricing and production issues.
●Answer incoming calls from customers, other departments and vendors.
●Heavy communications with Engineering, Production, R&D, Sales Reps and Chemical Engineers to resolve any customer issues.
●Read blueprints for specific orders not available as standard product.
●Upsell products, make suggestions and get approvals for quantity discount offers.
●Provide extraordinary customer service.
Sept 2009-July 2011
Farmers Insurance, Independence OH - Customer Service Representative
●Answer incoming calls for auto insurance customers and Agents.
●Explain bills and take payments for bills.
●Run quotes for Agents for new business, quote insured policy changes.
●Troubleshoot software issues for Agent quoting.
●Work offline on incoming faxes processing policy changes and cancellations.
●Process proof of prior insurance.
●Run motor vehicle reports to determine driving records.
●Attend continuing education classes for different changes per state.
●Collect call center results from each supervisor and compile stats in Excel.
Jan 2001 - Sept 2009
AT&T formerly Ohio Bell, Cleveland OH - Training Asst/Customer Service Representative
●Answered calls in the call center providing service for Credit and Collections Customers
●Program disconnects through internal program SOFT.
●Process offline worklists including returned checks list, disputes, outbound collection list, misapplied payments and deposit requests.
●Promoted to Training Assistant in 2002.
●Manage call center reps on the live floor and in classroom setting.
●Created curriculum for peer training and continuing education in customer service and processes.
●Take supervisor calls and coach peers.
●Interview with managers for new hires
●Maintain a report on trainee attendance and progress.
●Onboarding and training of new hires in class and hands on
●Audit phone calls and provide feedback for success.
●Attend Manager meetings.
***References available upon request.
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