Network Administrator Part-Time
Resume:
Jay Updegrove
Hutchinson, KS *****
***.*********@*****.***
To further advance my career, create a helpful environment for the users and learn new skills and new technology.
Work Experience
Network Administrator - Members Mortgage Services
June 2022 to September 2024
– Focus on network support while carrying out Windows System Admin duties and user support - Infrastructure license management renewal, maintenance, design and implementation - Collaboration with a team to support our members and end users
Service Desk Administrator - The REV Group
April 2007 to June 2022
- Network specialist focusing on end-user setup and support - Hardware deployment, security, server maintenance - Data backup/retention/disaster recovery - Backup supervisor Intern - Hutchinson Community College
August 2005 to August 2006
- Part-time technical support internship with Hutchinson Community College - Two semesters plus a full summer
Education
Bachler’s degree in Information Networking
Fort Hays State University
August 2010 to May 2012
Associate’s degree in Information Systems Support
Hutchinson Community College
August 2004 to May 2006
Skills
SQL - Sever Management Studio
Windows SQL Server (deployment and maintenance)
Cisco iOS updates
QNAP
Duo and Microsoft Authentication
Cisco hardware mounting
iOS 10.X to current Software: Office 2007 to current ClickUp project management
VMWare VSphere management
configuration and maintenance
KeePass password manager
Zix/AppRiver DNS and Spam Filtering
Veeam backup and restore
ServiceNOW
ChangeGear
Maintenance
Windows XP to current
1
Netbox infrastructure mapping
Synology
Infrastructure Design
Office 365 1000a-O365 certification
FreshDesk
SnipIT asset management. Hardware support: Lenovo/IBM/Dell/HP standard deployment
server maintenance and installation
Network Mapping
Symantec BackupExec
BookStack documentation management
IBM storage management
Microsoft Server 2003 to current
CrowdStrike security platform
Active Directory
Disaster Recovery
System Administration
Network Support (5 years)
Network Administration (2 years)
DHCP (10+ years)
Microsoft Exchange (10+ years)
Operating Systems (10+ years)
LAN (10+ years)
TCP/IP (5 years)
WAN (10+ years)
Azure (5 years)
Load Balancing (17+ years)
Help Desk (15+ years)
Experience
Three-year cycle of IBM iSeries hardware replacement at multiple business units and corporate offices
Network upgrades at multiple business units, including the mounting and cabling of wireless access points,
switches and routers (Cisco and Meraki)
Full decommission and removal of all network and server hardware at three facility closures
Assisted with conversion of multiple domains moving into one new domain, added into O365 and
decommissioning old domains
Regular management of the corporate intranet content (HTML) and COMNET site administration,
including HTML/XML.
Exchange management, including the addition and removal of users, groups, distribution groups and
shared mailboxes
McAfee ePO license management, anti-virus deployment, updates and machine removals
Microsoft office Professional license management and software deployment (eMOLP and O365)
2
ChangeGear, ServiceNOW and Freshdesk administrative experience Complete network overhaul (new core switch/router, decommissioning the old units) with the propagation of
multiple VLAN’s to reduce the need for more hardware while capitalizing on the existing infrastructure
Replacing multiple EOL endpoints in the server closet to bring in the new units, configure and migrate
VMware updates and improvements
Hardware firmware and BIOS updates
Complete setup of a DR hot site
Standardization of AD elements
GPO clean-up and improvements
Infrastructure rework (re-cable/cleanup of network racks, complete rack replacement of network closet)
Multiple network device update/replace cycles
Vulnerability and risk remediation
Duties
During the 15+ years with REV, Unofficially acted as the assistant manager of Helpdesk when the supervisor was unavailable.
Manage daily backups, Most recently used Veeam but have used other platforms. VM vSphere administration, including backups and DR site. Helpdesk ticket management, including assigning tasks, sub-tasks. Office 365 licensing and user management
AD (both on-prem and hybrid O365) management
WSUS-Update administration, planning and maintenance (including SQL DB cleaning and indexing)
Documentation/network map management and updating
GPO creation and management
Security/vulnerability remediation
State and local audits
SOC Type II security audits/internal/external pen tests and vulnerability assessments Other assignments as necessary
References
Kevin Knoeber (professional)
Craig Law (Personal & Professional)
Josi Blakey
620-***-**** (Personal)
3
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