Human Resources Business Partner

Suzanne Levin • * Jacamar Drive Voorhees NJ *****

*******@*******.*** • www.linkedin.com/in/suzannelevin • 609-***-****

Senior HR Business Partner • Human Resources Director • Director of People & Culture

Strategic HR Solutions that drive business results • Hands-on change leader, shaping progressive cultures

Accomplished Human Resources Business Partner with demonstrated success driving people solutions for Global and US companies going through significant change or growth. Built best practice HR organizations strengthening all functional areas of HR and steering robust programs in talent acquisition, retention, engagement, technology, and management development. Stabilized highly challenging situations while transforming them into positive outcomes and relationships.

A Trusted Organizational Consultant and Change Agent, partnering on organizational design, restructuring, and alignment to navigate change for sustainable business transformation. Astute in the corporate landscape with a keen ability to build relationships and collaboration with executives and key stakeholders. Highly resilient and adaptable to rapid change.

Areas of Expertise: HR Strategy • Compliance & Governance • Employee Relations • Talent Acquisition & Development • Workforce Planning Succession Planning • Organization Development • Compensation & Benefits • Change Management •Due Diligence Communications • Investigations • Legal Compliance • Restructuring • Coaching • Employee Engagement

EXPERIENCE

WL GORE, Elkton, Maryland (Hybrid) April -September 2024

HR Business Partner

Enlisted to lead full-service HR function and change management initiatives in a highly turbulent business climate that was fraught with morale issues following a massive reorganization. Reported directly to the PharmaBIO operating leader and managed 4 direct reports. Developed change strategies targeted to turnaround poor morale, mistrust, and high turnover.

Focused on rapport and transforming mistrust within the division. Engaged leaders and frontline management in weekly individual meetings to better understand the organization and garner input on opportunities to improve.

Grew key relationships and collaboration across the organization. Participated in core leader meetings – financial, manufacturing operations, logistics and administrative. Management by walking around and introducing self.

Advised leadership during work stoppage (in progress upon hire) caused by major product issues with a lead client. Counseled on employee relations, severance packages, open HR hours, and redeployment options within the company.

Fostered management communications that led to a climate of optimism about signing new clients. Started town halls, as well as more frequent and transparent leadership communications that paved the way for culture refresh.

AIR LIQUIDE, Newark, Delaware (Remote/Hybrid/and OnSite) August 2020-April 2023

Director of Human Resources

Active Member – ALATUS and R&D U.S. Leadership Teams

Active Participant – Americas HR Leadership and Governance Teams, and the Global IDD HR Leader Team

Provide HR strategic direction and execution to the Innovation and Design Division (IDD) of a global company based in Paris, with 11 business entities across the Americas, including R&D and ATLATUS, the advanced technology business. Oversee a team of 5 and report directly to the ATLATUS CEO with matrix reporting to the SVP of HR for the Americas and the HR VP for IDD in Paris. Direct all areas of HR including Talent Management, Succession Planning, Training, Leadership, DEI initiatives, as well as core HR functions (Compensation & Benefits, Change Management, Employee Relations, Communications, Governance, and Compliance). Started at the height of Covid with a mostly remote workforce.

Steered a 2-year transformation of the global HR delivery model to a centralized HRBP-centric model, achieving best practices. As a member of the HR Leadership team, served as contributor and advocate for the design and roll-out.

Drove major improvement in employee trust and engagement that achieved the defeat of a a union petition received in first 30 days. Led and managed the internal campaign in partnership with external Legal counsel.

Spearheaded an innovative and strategic retention program that grew critical headcount in ALATUS by 30% year over year. This helped overcome production backlogs caused by supply chain issues and attrition.

Restructured compensation and incentives, as well as creative recruitment, that reduced attrition and increased retention. Harmonized IDD annual bonus plans from 11 different plans down to 3.

Built and developed the HR team to a high performing team, through competency development, workforce reassignment, as well as termination. Established strong relationships and organization-wide trust for the HR team.

SUNGARD AVAILABILITY SERVICES, Wayne, PA April 2019-February2020

Director of Human Resources North America

Brought on board to lead HR transformation following a downward business trend with layoffs and offshoring, for a leading global provider of IT resilience and recovery services. Reported directly to the Senior Director of HR (located in the UK). Managed a team of on-site and virtual HR staff and business partners in the US and Canada.

Drove major change with the NA regional HR team, developing and implementing strategy to convert a tactical and reactive workforce to a strategic and progressive organization that partnered and influenced business strategy.

Developed and managed the transformation strategy for the Global HR team including effecting cultural as well as process change (i.e. automation). Developed front line managers to effectively complete routine staff transactions.

Built relationships and trust with business leadership team that enabled partnering on opportunities for restructure and workforce planning, resulting in better aligning resources with client and internal business needs.

CONDUENT formerly XEROX BUSINESS SERVICES, Cherry Hill, NJ 2014-2018

Director of Human Resources – Advisor to new CHRO on HR issues

Served as HR Business Partner and trusted advisor for a leading global provider ($6.4B) of business outsourcing & consulting services with 94,000 employees during a time of rapid growth. Directed the BPO & HRO lines of business, a new initiative, with responsibility for business in North America, the Philippines and EMEA. Reported to the SVP of HR for Consumer Service. Change agent aiding leaders on detailed plans to change critical for sustainable business transformation.

Designed and drove restructuring initiatives when Conduent broke away from Xerox, maximizing cost savings while ensuring business continuity. Led cultural change with policies and strategy across diverse business sectors.

Pioneered changes (workforce planning, compensation structure,) that led to a 15% reduction in attrition first year. Established proactive HR strategies including focus groups and surveys, fostering engagement and ideas.

Leveraged partnerships: with business leaders, Talent Acquisition and Compensation, for aggressive staffing and retention goals; with Legal counsel, reducing legal risks and costs by 20%. Improved management of investigations.

SOURCE4SOLUTIONS, Cherry Hill, NJ 2013-2014

Director of Human Resources, HR Consultant

Fulfilled key role as HR Leader for start-up managed services outsourcing firm with a national footprint, undergoing fast growth. Directed all HR initiatives and staff to maximize organizational effectiveness and alignment with business goals. Advised and consulted to executive and management teams providing coaching on HR practices.

Built a best practices HR department, including policies and procedures, attention to compliance, and employee relations. Developed a team of HR professionals to become highly regarded as an internal consulting team.

Developed employee benefit programs including medical, dental, life, disability and 401 (k) plans. Selected vendors and managed contracts. Partnered with leadership and external brokers on a compliant and cost-effective strategy.

YOH SERVICES, LLC. A Day & Zimmermann company, Philadelphia, Pennsylvania 2008-2013

Director of Human Resources (Human Resources Business Partner)

Directed HR efforts across diverse business segments of $500mm international staffing firm and managed services outsourcing provider. Led a team of 6 HR professionals. In conjunction with incumbents, identified and implemented staff development opportunities. Drove a compensation audit with organization-wide changes to FLSA status and monetary settlements.

Spearheaded strong partnerships with senior leaders. Became a trusted advisor and change agent during times of extreme flux. Orchestrated successful restructuring that minimized job losses and maximized cost savings.

Created and led talent management initiatives including competency assessments, performance management and front-line manager training. Transformed recruitment and retention of top talent with competitive comp & benefits.

Investigated, counseled and mediated complex employee relations, disciplinary problems, and charges with EEOC.

EARLIER HR ROLES: Transunion, LLC • Ameriquest Mortgage Company • GMAC Mortgage Corp

EDUCATION & AFFILIATIONS

BA Degree • Attended, MA Program • RUTGERS UNIVERSITY

SPHR Certification Course, The Management Institute at Rowan University • Certified Trainer, Civil Treatment for Managers Memberships – PSPS Philadelphia Society of People & Strategy • Tri-State HRMA • SHRM Society of HR Management

Contact this candidate