Customer Service Sales Manager

Lester McElveen

DISTRICT SALES MANAGER

843-***-**** **********@*****.*** Camden, SC 29020

Highly accomplished management professional with experience in district-level operations. Proven track record of driving

operational excellence and strategic initiatives while delivering superior customer service. Adept at using innovative approaches

to develop solutions and improve organizational efficiency.

Dynamic and performance-driven management professional with experience leading and motivating teams in fast-paced retail

environments. Proven ability to exceed sales goals and drive operational excellence through effective training, coaching, and

process optimization. Leveraged exceptional customer service and technical expertise to develop new revenue streams and

strengthen relationships with key stakeholders.

Dedicated management professional with experience leading high-performing teams in a diverse and dynamic environment.

Adept in developing and implementing service strategies tailored to customer needs, managing customer complaints, and driving

customer satisfaction. Proven ability to identify and resolve service issues, streamline processes, and exceed organizational goals.

SKILLS

¢ Staff Management * — Sales Reporting

« Employee Scheduling ¢ Business Planning

¢ Attention to Detail e Interpersonal Communications

* Staff Supervision * Leadership Skills

« Team Development * Conflict Management

EXPERIENCE

DISTRICT SALES MANAGER Camden, SC

Mondelez international January 2007 - September 2023

¢ Visited struggling stores within manager region and implemented corrective strategies, preventing closures.

* Managed multiple workers by educating employees on sales tactics and assisting managers with store

improvements.

e Conducted regular meetings with district staff to review progress and develop strategies for further improvement.

* Resolved customer complaints quickly while maintaining strong relationships with clients.

e Collaborated with marketing department on promotional campaigns to drive revenue growth.

* Monitored competitor activity and pricing strategies to ensure competitive advantage.

e Recruited, hired, trained, coached, evaluated, motivated, and managed personnel within the assigned area.

* — Utilized CRM software tools to track performance metrics and analyze sales data for forecasting purposes.

e Generated weekly reports detailing sales performance against goals set by upper management.

DISTRICT SALES COORDINATOR Camden, SC

Mondelez international May 2005 - January 2007

* Resolved customer complaints quickly while ensuring satisfaction was maintained.

¢ Assisted with budgeting processes related to sales activities within the region.

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