Customer Service Nursing Assistant
Resume:
Angela Fudge
Jacksonville, FL *****
***********@*****.***
To gain a career as a dedicated and successful candidate in any field I choose. Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Stewardess
American Cruise Lines-Connecticut Gardens, MD
June 2024 to Present
• Maintained cleanliness and organization of dining areas, ensuring a pleasant and comfortable experience for guests
• Assisted in the setup and breakdown of banquet events, including arranging tables, chairs, linens, and decorations
• Managed inventory of supplies and restocked as needed to ensure smooth operations during service hours
• Provided exceptional customer service by promptly addressing guest inquiries and concerns
• Followed proper sanitation procedures to uphold health and safety standards at all times
• Worked effectively as part of a team during busy periods to ensure efficient service flow
• Adhered to company policies regarding uniform appearance and grooming standards at all times CNA - Certified Nursing Assistant
Cornerstone Caregiving-Jacksonville, FL
September 2023 to Present
• Provided compassionate and personalized care to patients in their homes, ensuring their comfort and well-being
• Assisted with activities of daily living (ADLs) such as bathing, dressing, grooming, and toileting
• Monitored vital signs including blood pressure, pulse rate, temperature, and oxygen saturation levels
• Collaborated with healthcare professionals to develop and implement individualized care plans for patients
• Assisted in physical therapy exercises to improve mobility and strength of patients
• Maintained accurate records of patient conditions, treatments provided, and any changes observed
• Ensured a clean and safe environment for patients by regularly sanitizing equipment and living areas
• Provided emotional support to patients and their families during challenging times
• Communicated effectively with healthcare team members regarding patient progress or concerns
• Followed infection control protocols to prevent the spread of diseases within the home setting
• Attended training sessions on new techniques or procedures related to home health care services
• Assisted in meal planning/preparation based on dietary restrictions or preferences of patients
• Served as a reliable and trustworthy companion to patients, fostering a sense of security and companionship
HIV Test Counselor
AHF-Jacksonville, FL
May 2022 to March 2023
• Developed and implemented comprehensive community outreach strategies to increase engagement and awareness
• Collaborated with local organizations, businesses, and government agencies to establish partnerships and sponsorships for community events
• Educated the public about available resources and services through presentations at schools, libraries, and other venues
• Leveraged social media platforms to engage with the community on a regular basis by sharing updates on upcoming events or initiatives
• Diversified outreach efforts by tailoring programs specifically towards different age groups or cultural backgrounds within the community
Health Services Representative
Florida Department of Health-Jacksonville, FL
November 2021 to April 2022
• Collaborated with healthcare providers, community organizations, and government agencies to facilitate access to resources and services
• Maintained accurate records of patient interactions, treatments provided, and outcomes achieved
• Developed strong relationships with patients through effective communication skills that fostered trust and engagement in their own healthcare journey
• Utilizing the proper testing to test for HIV antibodies
• Inputting patients data into system
• Participation in different events to educate on HIV
• 500/501 HIV Certification
• Counseling,testing,and linkage
CNA - Certified Nursing Assistant
Healthcare Center of Jacksonville-Jacksonville, FL April 2020 to October 2021
• Helped residents with moving, walking, personal hygiene, eating and other daily activities.
• Checked on residents routinely to make sure their needs and preferences were being met.
• Administered prescribed medications to residents according to personal health care plans.
• Delivered passionate support and assistance to residents and their families. Lead Housekeeper
Zarephath Academy-Jacksonville, FL
December 2019 to September 2021
• Supervised a team of 4 housekeeping staff, ensuring efficient and high-quality cleaning services
• Managed inventory of cleaning supplies and equipment, optimizing stock levels to minimize waste and reduce costs
• Implemented a room inspection process to maintain consistent cleanliness standards throughout the hotel
• Resolved customer complaints promptly and effectively, maintaining a high level of guest satisfaction
• Implemented safety protocols and trained staff on proper handling of hazardous materials to ensure a safe working environment
• Assisted in deep cleaning projects during low occupancy periods to maintain the overall cleanliness of the school
Housekeeper Lead
Sodexo-Jacksonville, FL
June 2019 to November 2019
• Supervised a team of 6 housekeeping staff, ensuring efficient and high-quality cleaning services
• Collaborated with other departments to coordinate guest requests and ensure timely completion of tasks
• Implemented a room inspection process to maintain consistent cleanliness standards throughout the hotel
• Resolved customer complaints promptly and effectively, maintaining a high level of guest satisfaction
• Implemented safety protocols and trained staff on proper handling of hazardous materials to ensure a safe working environment
• Maintained accurate records of room status, maintenance issues, lost items, and special requests
• Assisted in deep cleaning projects during low occupancy periods to maintain the overall cleanliness of the hotel
• Collaborated with vendors to negotiate favorable pricing for cleaning supplies while maintaining quality standards
Home Health Aide
Singletary Homemaker Companion Service-Jacksonville, FL August 2016 to June 2019
• Provided compassionate and personalized care to patients in their homes, ensuring their comfort and well-being
• Assisted with daily activities such as bathing, dressing, grooming, and medication administration
• Monitored vital signs and reported any changes or concerns to the healthcare team
• Maintained a clean and safe environment for patients by regularly sanitizing equipment and living areas
• Documented patient observations accurately in medical records, including changes in condition or behavior
• Assisted in meal planning, preparation, feeding assistance, dietary restrictions adherence, and monitoring fluid intake of patients as required by their health conditions
• Performed light housekeeping duties such as laundry, dishwashing, tidying up patient's living space for a comfortable environment
Facilities Technician
Clay Charter Academy-Orange Park, FL
January 2016 to July 2016
• Performed daily cleaning and maintenance tasks, including sweeping, mopping, vacuuming, and dusting
• Ensured cleanliness and sanitation of restrooms by regularly disinfecting surfaces and replenishing supplies
• Maintained inventory of cleaning supplies and equipment, promptly reporting any shortages or malfunctions
• Collaborated with team members to coordinate cleaning schedules for optimal efficiency
• Followed safety protocols when handling hazardous materials or operating heavy machinery
• Maintained a high level of professionalism while interacting with employees, visitors, and clients Housekeeper
LAKESIDE BEHAVIORAL HEALTH SYSTEM-Jacksonville, FL August 2015 to November 2015
• Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness
• Maintained cleanliness and tidiness of assigned rooms, ensuring a comfortable and welcoming environment for guests
• Implemented efficient cleaning techniques to complete tasks in a timely manner while maintaining quality results
• Stocked and replenished room supplies including toiletries, towels, and linens to ensure guest satisfaction
• Responded promptly to guest inquiries or concerns regarding housekeeping services, resolving issues effectively
• Followed established safety procedures when handling cleaning chemicals and equipment to maintain a safe working environment
• Adhered strictly to confidentiality guidelines when entering occupied rooms or handling personal belongings left behind by guests
Janitor
Spartan Staffing
September 2013 to August 2015
• Performed daily cleaning and maintenance tasks, including sweeping, mopping, vacuuming, and dusting
• Ensured cleanliness and sanitation of restrooms by regularly disinfecting surfaces and replenishing supplies
• Maintained inventory of cleaning supplies and equipment, promptly reporting any shortages or malfunctions
• Followed safety protocols while handling hazardous materials and chemicals
• Assisted in the setup and breakdown of events by arranging furniture, setting up audiovisual equipment, etc
• Provided exceptional customer service by addressing inquiries or concerns from building occupants Cashier
Wal-Mart-Jacksonville, FL
October 2011 to April 2013
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Collaborated with the store management team to resolve pricing discrepancies or product returns
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
• Developed rapport with regular customers by remembering their preferences and providing personalized service
Cashier
Sav-A-Lot-Jacksonville, FL
February 2010 to August 2011
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
Customer Service Associate
AT&T-Orange Park, FL
March 2008 to November 2010
• Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time targets
• Demonstrated strong product knowledge to assist customers with making informed purchasing decisions
• Collaborated with cross-functional teams to resolve complex customer issues in a timely manner
• Identified opportunities for process improvement and made recommendations to enhance the overall customer experience
• Effectively handled escalated situations by remaining calm under pressure and de-escalating tense conversations with upset customers
Sales Associate
Beauty & Beyond Savannah-Savannah, GA
March 1999 to June 2007
Obtained and received merchandise, totaled bills, accepted payments and made change for customers in retail store.
• Stocked shelves, counters, and tables with merchandise.
• Set up advertising displays and arranged merchandise on counters and tables to promote sales.
• Stamped, marked, and tagged price on merchandise.
• Obtained merchandise requested by customers.
• Received merchandise selected by customers.
• Answered customers' questions concerning location, price and use of merchandise.
• Cleaned shelves, counters, and floors.
Homehealth Aide
CDH Home Health Care-Jacksonville, FL
February 1997 to January 1999
Advised family in private home on nutrition, cleanliness and household utilities.
• Advised and assisted family members in planning nutritious meals, purchasing and preparing foods and utilizing commodities from surplus food programs.
• Explained fundamental hygiene principles and rendered bedside care to individuals who were ill.
• Participated in evaluating needs of individuals served and conferred with parents to plan for additional services.
Janitorial
Jacksonville Mental Health-Jacksonville, FL
November 1994 to December 1996
• Obtained list of vacant rooms to be cleaned immediately and list of prospective check-outs.
• Advised manager, desk clerk and admitting personnel of rooms ready for occupancy.
• Inventoried stock to ensure adequate supplies.
• Examined rooms, halls and lobbies to determine need for repairs, replacement of furniture or equipment and made recommendations to management.
• Demonstrated use and maintenance of equipment.
• Recorded data concerning work assignments, personnel actions and time cards. Education
High School Diploma
Ed. White High School Jacksonville - Jacksonville, FL 1990
Skills
• Home Care
• Computer networking
• Windows
• Custodial Experience
• Commercial Cleaning
• Laundry
• Vital Signs
• Meal Preparation
• Caregiving
• Patient Care
• Customer service
• Cash handling
• Vital signs
• Childcare
• Cash register
• Sales
• Documentation review
• Nursing
• Communication skills
• Custodial experience
• Cleaning
• Janitorial experience
• English
• Microsoft Office
• First aid
• Dementia care
• Memory care
Certifications and Licenses
500/501 Certification
February 2022 to Present
Certification for testing,counseling and linkage
CNA
March 2017 to May 2025
Renewed March 02,2023
BLS Certification
State Tested Nursing Assistant
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