Customer Service Health Information
Resume:
Kristen Jackson
Plainfield, IN *****
*************@*****.***
SUMMARY
I am energetic and outgoing with strong communication, customer service and organizational skills. I am a self-motivator, professional, attentive to detail, strong work ethic. I enjoy learning new skills and keeping up on the current skills I have. I enjoy staying busy and assisting peers if needed.
EDUCATION
Bachelor of Science, Health Science
Purdue University Global
July 2016- September 2019
RELATED COURSES
•Management of Health Information
•Information Technology and Systems for Health Care
•Legal Aspects of Health Information
•Quality Assurance and Statistics in Health Information
•Research Methods for Health Sciences
TECHNICAL SKILLS
•Workday
•Microsoft Office
•Microsoft Windows
•Active Directory
•Remote Access Troubleshooting
•Omnicell
•Vocera
•Salesforce
WORK EXPERIENCE
Front End Lead Pharmacy Technician
Omnicare of Indianapolis- Indianapolis, IN
October 2023-Present
Executes both routine and non-routine business support tasks for the Pharmacy area under limited supervision, referring deviations from standard practices to managers.
Follows area protocols, standards, and policies to provide effective and timely support.
Monitors department metrics and productivity levels.
Organizes team training plans and implementation with pharmacy leaders.
Communicates with the pharmacists on medication allergies, duplications, potential adverse interactions, order clarification, and order issues.
Takes direction to execute techniques, processes, and responsibilities.
Information Systems Coordinator
Hendricks Regional Health – Danville, IN
March 2020 – October 2023
Design and implement inventory control processes
Found numerous irregularities invoicing process, saving the company thousands of dollars a month
Worked with Network Technicians on inventory deployment
Worked with Supply Chain Management to implement the Workday SCM Module
Controls all purchasing through Information Systems
Coordinate secure disposing of equipment and PHI documentation
Vocera Administration
Developed asset control and tracking
Design and implemented a vendor contract database
Implemented paperless invoicing
Project management experience
Headed/lead projects such as medical unit refresh (coordinating the updating of equipment for 37 patient rooms), credit card terminal refresh (replacing and organizing the replacement of 70 credit card terminals), Howard Cart Maintenance project (120 computer on wheels carts that were pulled from patient areas to be updated and serviced), LifeCycle Refresh (Multi-Million-dollar refresh project for access points and switches)
Manage payments, contracts and refresh cycles for all IS supported equipment
Support Desk Specialist
Hendricks Regional Health – Danville, IN
May 2018 – March 2020
•Customer Service Skills
•Meet customer expectations in responding to all service requests
•Review all assigned work orders daily
•Answer calls and respond to voice mails within a defined and documented timeframe
•Work with IS associates and IS management to prioritize escalate and dispatch calls as needed
•Problem Tracking Data Quality
•Ensure data is entered into the ITSM software accurately
•Maintain industry, organizational, and departmental knowledge
•Lead Network Technicians on daily task and assign work based on location
•Assisted in the Epic go live
•Provided process improvement to streamline operations
•Lead team on re-image of devices for employee resale
•Lead team on Vocera reporting
Certified Pharmacy Technician
Hendricks Regional Health – Danville, IN
February 2014- May 2018
•Omnicell and Meditech operating system experience
•Delivers medications from pharmacy to the nursing units
•Processes floor stock for nursing units and ancillary areas
•Fills unit dose prescriptions for patient medication administration
•Processes patient charges and credits
•Handles controlled substances
•Provides general assistance to pharmacist staff
•Receives wholesaler order
•Packages bulk drugs for accurate dispense
•IV room experience
•Fill outpatient clinic medication
•Stocks and orders for offsite outpatient surgery center
Billing Claims Adjudicator
PRN Pharmaceuticals – Indianapolis, IN
April 2013- February 2014
Communications with Medicaid and different insurance companies
Process daily rejection claims
Responsible for retro PA's filed through Medicaid
Process cycle fill rejects daily
Contact this candidate