Front Desk Customer Service

ARRON MALACZEWSKI

**** ******* ***, ************, ** 19150

267-***-**** **********@*****.***

Objective

To obtain a position which offers the opportunity for professional growth, as well as utilizes my interpersonal, communication, and customer service skills to benefit operations.

PROFESSIONALEXPERIENCE

Cash Handling Accuracy Loss Prevention

Detail-Oriented

Ability to Multitask

Time Management

Team Leadership

Effective Team Player

Strong Communication Skills

W Philadelphia Hotel- Philadelphia, PA 2020-Current

Front Desk Representative/Call Center Representative

Philadelphia, PA - Present

Checked guests in and out at the front desk.

Issued keys for guests to access their rooms.

Answered and resolved billing problems.

Assisted guests with various needs throughout the hotel.

Greet and welcome guests upon arrival

Answer, screen and forward incoming phone calls

Provide basic and accurate information in-person and via phone/email

Receive, sort and distribute daily mail/deliveries

Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)

Update appointment calendars and schedule meetings/appointments

Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Assist with special projects as needed

Monitor and order office supplies

Assist with onboarding of new employees

Maintain a clean and organized reception area

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Bath and Body works – Philadelphia, PA 2016 -2020

● Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

● Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

● Monitored sales activities to ensure that customers receive satisfactory service and quality goods.

● Inventoried stock and reordered when inventory drops to a specified level.

● Trained and evaluated new employees.

● Examined merchandise to ensure that it is correctly priced, stocked, and displayed as advertised.

● Received payment for purchases, and processed merchandise exchanges and returns. ● Effectively selling product to customer by giving them the “Total Customer Experience”

● Established prices of goods using cash registers, and optical price scanners

● Received payment by cash, check, credit cards, coupons, or automatic debits.

● Issued receipts, refunds, credits, or change due to customers.

● Assisted customers by providing information and resolving their complaints.

● Bagged customer groceries in a neat and orderly manner.

● Stocked shelves, and marked prices on shelves and items.

● Processed product returns and exchanges.

● Maintained clean and orderly checkout areas.

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