Customer Service Grand Rapids

John Ropiequet

Grand Rapids, MI ***** • 616-***-**** • ***************@*****.*** • WWW: Bold Profile

Professional Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Skills

• Relationship Building • Complex Problem-Solving

• Customer Retention • Account development

• Client Relations • Customer service and care

• Sales expertise • Customer Relationship Building Work History

Online Sales Representative, 07/2024 to Current

HelpGrid – Remote

• Boosted online sales by developing and implementing effective digital marketing strategies. Trained new hires on company policies along with selling techniques specific to our products, ensuring consistent sales team performance.

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Increased repeat customers through personalized follow-up communications and targeted promotions.

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Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.

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• Drove team revenue totals by bringing in top sales numbers. Public Transportation Operations, 05/2022 to Current Interurban Transit Partnership – Grand Rapids, MI

• Maintained a clean and safe bus environment for the comfort of all passengers. Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.

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• Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.

• Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes. Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.

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Received commendations for exceptional customer service and professionalism during interactions with passengers.

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Insurance Sales Executive, 10/2021 to 05/2022

Globe Life And Accident Insurance Company – Grand Rapids, MI Managed a large book of business efficiently, balancing client needs with company objectives while maintaining a high-quality service standard.

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Negotiated favorable terms with carriers to secure the best possible coverage for clients at competitive prices.

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• Implemented innovative marketing strategies to raise brand awareness and attract new clientele. Conducted thorough risk assessments for potential policyholders, minimizing company exposure to liabilities.

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Achieved top sales performance rankings within the agency consistently through aggressive prospecting and relationship building efforts.

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Breathing Air Engineer, 09/2020 to 10/2021

L&M England – Woodford UK

• Performed preventative maintenance to keep tools and equipment functional. Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.

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• Prepared action plans for problematic processes and assets.

• Participated in formal internal design reviews of proposed products and components.

• Wrote, reviewed and edited technical document in accordance with template requirements. Sales Specialist, 09/2015 to 10/2020

Praise Sign – Grand Rapids, MI

• Increased sales revenue by developing and implementing effective sales strategies.

• Built long-lasting client relationships through excellent customer service and consistent followups. Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

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Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

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Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

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• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.

Education

Associate of Applied Science: Electronics Technology, 09/1987 USAF Technical School - Denver, CO

• Ranked in Top 1% of class

High School Diploma: 06/1981

Laguna Hills High School - Laguna Hills, CA

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