Customer Support Representative

Location:

Douglasville, GA

Posted:

November 06, 2024

Contact this candidate

Resume:

Princess Towanda Campbell

**** **** ******* **

Douglasville, Georgia 30134

Phone: 404-***-****

E-mail: ********.*********@*****.***

Objective: To obtain a position with an established company that will allow me to share my professional skills as a customer obsessed professional; serviced many years as a customer support Representative/ Lead.

Education:

West Georgia Technical College, Douglasville, Georgia.

Certificate: Earned a certificate in Medical Billing and Coding

Learning: Document production, CPT codes, medical terminology, etc.

Skills: typing proficiency (42wpm/3’/3e), extensive computer skills in MS Office

St. John Fisher College, Rochester, New York May 2007-May 2011

Major: Mental Health Counseling

Degree: Master of Science

Learned: Micro skills useful for counseling

SUNY College at Brockport, Brockport, New York August 2004- May. 2006

Major: Psychology

Degree: Bachelor of Science

Learned: Psychological disorders

Monroe Community College, Rochester, New York September 2000- May 2004

Major: Liberal Arts

Degree: Associate in science

Learned: Importance of the helping profession

Professional Experience:

NexRep Call Center-ROTHY’S (assignment ended) November 2018-October 2021

Customer Support Agent

Duties: Responded to inbound calls and made outbound calls. Assisted customers with finding a solution to their issues. Provided customer support through empathy and policy. Became a supervisor/Resource Specialist. Assisted customers with placing, tracking, and understanding their orders lifecycle.

Unity Behavioral Health January 2011-July 2011

Practicum/Internship

Duties Involved: Delivering MSE’s to a wide range of individuals with mental health issues, writing up diagnoses using the DSM IV TR, implementing treatment plans, providing counseling services to individuals, completing client logs, and taking detailed notes; had to be very involved with people (staff, clients, security, supervisor)

TSS Counselor, Alternatives for Battered Women July 2010- December 2010

Practicum/Internship

Duties Involved: individual counseling, support group facilitator, completing client logs on time, practice with treatment plans and MSE’s, crisis intervention, advocating for clients, and extended support to women in the shelter; also learned the importance of how the agency functions.

Self-employed Child Care Provider July 2000- August 2004

Cared for 3 children

Duties Included: Reading, providing lunches as well as a safe and comfortable environment; engaging children in fun and safe learning activities.

Volunteer, Unified Mission of Rochester NY August 1999-December 2000

Assistant to Director

Duties: customer service, answering phones, filing, organizing client paperwork, sorting and assisting individuals and families in procuring needs such as food, clothing, and shelter. Scheduling clients for counseling sessions etc.

Special Skills: Great at multitasking and prioritizing, fast learner, have strong computer skills (over 10 years of schooling), work very well with others, am culturally sensitive, have strong organization skills, very detailed, and very personable.

Certifications and Training:

oDanielle Fraenkel, Ph.D.: Dance therapy Interventions (11/07)

oRobert Pollard, Ph.D.: Effective Mental Health Interventions w/Deaf Persons (03/09)

oJoyce Herman, MS and Navlette James: Violence Prevention and Intervention (11/09)

oVincent Butler, LCSW:Domestic Violence: Impact, Detection, and Intervention (04/09)

oJanet Gillespie, APP.: Community Psychology (05/06)

oKristine Seibel, Safety& Security and Regulations for Providers (07/11)

oKristine Seibel, Ages and Stages for Providers (07/11)

oKristie Lewis, Bright from the Start: GA dept of Early Care and Learning (03/17)

References:

Dr. Hazel Buggs, Sub Pastor

Chief Corner Stone Missionary Baptist Church