Customer Service Services Specialist
Resume:
Sheila Jones
Horn Lake, MS *****
*******@*****.***
Detail-oriented administrative professional with 30+ years of experience in customer service, billing, and office management. Proven ability to maintain accurate records, manage cash drawers, and provide positive customer service. Proficient in Microsoft Word and skilled in various administrative tasks. Seeking a remote opportunity that utilizes my administrative skills. Work Experience
Business Services Specialist
CAMPBELL CLINIC ORTHOPAEDICS-Southaven, MS
June 2021 to Present
My job description is as follows: Provides positive customer service, obtains and enters in computer all information needed for patients seen in the clinic to ensure accurate billing, greets visitors and patients to determine their needs and directs them accordingly, collects appropriate documentation from patient and enters into PM system, collects copay, coinsurance or other balances owed on account, schedules follow-up appointments and cancels patient appointments due to no show, enters charges same day of service, reconciles payments daily, ensures that claims are in drop status at charge entry, maintains cash drawer for making change and balances it daily, verifies that all billing slips are submitted at the end of the day, prints appropriate registration forms from medical record system for future appointments, obtains precertification, performs other duties as assigned Donor Processor/Supervisor
PLASMA BIOLOGICAL SERVICES-Memphis, TN
April 2019 to May 2021
• Register new and current plasma donors
• Conduct a series of screening procedures to determine suitability for plasma donation
• Greets and builds a relationship with donors and directs them to appropriate areas for further processing.
• Maintains donor flow while adhering to standard operating procedures.
• Remains professional at all times in a fast-paced environment with frequent interruptions.
• Performs donor medical screening to determine suitability of donor to include reviewing health related documents and taking vital signs, including blood pressure, pulse, and temperature.
• Performs finger sticks and utilizes screening equipment to obtain hematocrit and protein readings.
• Performs clerical duties, including creating and maintaining donor records and inputting information into the donor management computer software.
• perform all required quality controls and legibly records the results on the appropriate logs and into the donor management computer software.
• Answers the telephone and any donor inquiries regarding the procedure, payment, and company policies in a prompt, professional manner.
• Ensures all donation information is complete, accurate, and legible, prior to donation.
• Follows all Occupational Safety & Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), current Good Manufacturing Procedures (cGMP), and internal company procedural and personnel policies and SOPs.
• Remains alert for any adverse donor reactions and notifies appropriate staff.
• Maintains confidentiality with all specific donor issues and record-keeping activities.
• Stocks and maintains an orderly work area with sufficient supplies to meet production demands.
• Cleans and maintains equipment on a daily basis and troubleshoots issues, as they arise.
• Cleans any blood or plasma spills and performs proper procedure for disposition of biohazardous waste.
• Upon completion of appropriate training, may educate new donors on the use of products made from donated plasma. This includes explaining the process, the tests performed, the appointment system, fees, donor center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donors’ questions are answered timely, accurately, and professionally.
• Performs other job-related tasks, as assigned.
Administrative Office Assistant, PRN
Absolute Home Care-Memphis, TN
September 2015 to July 2018
Monitoring Sandata and Amerigroup to ensure all caregivers are clocking in and out correctly, intake of new clients and communication with the family to make sure services are being provided and needs are being met, recruiting and interviewing new caregivers as well as matching them with the best client, making sure all files were state approved, supervised 30+ caregivers and made sure they were credentialed, billing and payroll, PRN when needed be, background checks on all caregivers and weekly visitation to clients. There were also extra duties that was done like embroidered all caregiver uniforms and embroidered bibs for clients.
Health Information Specialist
Mississippi Department of Health Services-Greenwood, MS January 2001 to June 2015
• Gathering patient demographic and personal information.
• Issuing medical files to nurses
• Helping with departmental audits and investigations.
• Maintaining quality and accurate records by following clinic procedures.
• Ensuring patient charts, paperwork, and reports are completed in an accurate and timely manner.
• Ensuring that all medical records are protected and kept confidential.
• Filing all patients' medical records and information.
• Supplying the nursing department with the appropriate documents and forms.
• Completing clerical duties, including answering phones, responding to emails, and processing patient intake records.
• Entering all charges done at the visit
• charting all immunizations
• Charting and tracking TB records
Education
High school in Basic
J Z George High School - N Carrollton, MS
August 1987 to May 1991
Skills
• Cash Handling
• Warehouse Experience
• Food Preparation
• Food Service
• Cashiering
• Microsoft Word
• Kitchen Experience
• Filing (10+ years)
• Vital Signs
• Medical Records
• Hospital Experience
Certifications and Licenses
HIPPA
2014 to Present
CPR Certification
2023 to 2025
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