Customer Service Specialist
Resume:
Margaret H. Harris
*** ******* ****** *****, **************, VA 22406
***********@*****.***
Summary
"Results-driven and highly skilled Customer Service Specialist with seven years of experience in providing exceptional support in fast-paced environments. Proven track record of exceeding company expectations through effective communication, problem-solving, and attention to detail. Adept at handling inquiries, resolving issues, and building positive relationships with clients as well wokers. Seeking to contribute my expertise in delivering outstanding service to a dynamic team where my dedication to customer satisfaction and strong interpersonal skills can be utilized to enhance the overall customer experience."
Professional Experience:
Securitas / Gardaworld Security
Supervisor August 2022- Present
Monitored security alerts and surveillance cameras to ensure proactive approach to security.
Oversee on-duty officers, maintaining a high standard of professionalism and adherence to company’s protocols.
Conducts efficient guest check-ins, including the creating of badges to enhance overall safety measures.
Amazon Flex, Stafford, Virginia
Warehouse Associate, June 2021-March 2023
Loaded items and/or packages from Amazon’s warehouse or production environment.
Ensured that items were delivered to the various locations of Amazon customers in a safe and timely manner.
Prepared reports and other documents that are related to deliveries.
Walmart Super Center, Fredericksburg, VA
Customer Service Specialist November 2015- July 2021
Handled returns, exchanges, and refunds in accordance with Walmart's policies.
Utilized active listening techniques to understand customer needs and concerns.
Collaborated with other departments to address complex customer inquiries and find solutions.
Provided guidance and support to new customer service associates during their onboarding process.
Consistently met or exceeded performance metrics, including customer satisfaction scores and response time targets.
Hardees – Fredericksburg, VA
Crew Member July 2015 to December 2018
Collaborated with management to report inventory levels and reorder supplies as needed.
Assisted in training new crew members on restaurant policies, procedures, and service standards.
Utilized suggestive selling techniques to enhance the dining experience for customers.
Participated in team meetings and training sessions to improve service quality.
Adhered to sanitation and safety guidelines, contributing to a hygienic and safe environment.
Handled cash transactions, processed payments, and provided accurate change to customers.
Masco Cabinetry- Culpeper, VA
Quality Control Specialists April 2014- June 2015
Implemented testing protocols to verify compliance with quality standards and specifications.
Collaborated with cross-functional teams to establish and update quality control documentation.
Collected and analyzed data from quality control tests, identifying trends, patterns, and areas for improvement.
Maintained detailed records of quality control activities, test results, and corrective actions taken.
Worked closely with production, engineering, and other departments to resolve quality-related issues.
Continental-Culpeper, VA
Quality Technician June 2012-April 2014
Ensured all prototype builds were completed per control plan
Use testing instruments such as calipers, micrometers, and gauges to verify dimensions and specifications.
Document deviations from quality standards and report non-conformities.
Analyze data from quality tests to identify trends and patterns.
Provide guidance to employees on proper quality control techniques and practices.
Preventive Maintenance
Education:
Eastern View High School Culpeper, VA-August 2006-June 2010
SKILLS
Electrical & Mechanical Maintenance Data analysis Communication
Organization Problem-solving Project management
Troubleshooting Teamwork Leadership
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