Customer Service Call Center

KM

KEAUNIA MCCORMICK

********@*****.*** 601-***-**** Hattiesburg, MS 39401

Over 7+ years of experience as a Customer Service/Call Center Representative. Maintained solid customer relationships by handling questions and concerns with speed and professionalism Resolved customer complaints managing database records drafting status reports on customer service issues Answered incoming phone calls on behalf of client; provide accurate and appropriate information to callers Assisted customers by researching issues exploring answers and providing information and alternative solutions Placed outbound customer service or customer satisfaction calls as required by client Responsible for Processing Claims Responsible for Excel Reports. Responsible for Inbound & Outbound calls Excellent communication people and organizational skills. Ability to multi task

Ability to work independently

Active Listening

Call Center

Cisco

English

Veteran Sourcing Group Hattiesburg, MS

Customer Service Representative

06/2022 - 07/2024

JOB SUMMARY: Inbound Call Center position that supports the Homeowner Property Claims Department. Assist with status calls regarding update on customers claim

Provide details and information on current claim status and Transfer calls to correct department or adjuster.

Required usage of two separate computer systems so candidate must be comfortable with toggling between two systems

Answered constant flow of customer calls with minimal wait times. Actively listened to customers

handled concerns quickly and escalated major issues to supervisor Offered advice and assistance to customers

Robert Half

Customer Service Representative

08/2021 - 11/2021

90 day contract job Responsible for Processing Claims Responsible for Excel Reports

Responsible for Inbound & Outbound calls

Maintained solid customer relationships by handling questions and concerns with speed and professionalism Resolved customer complaints

drafting status reports on customer service issues Maximus Hattiesburg, Ms

Customer Service Representative

03/2019 - 06/2021

Worked for Medicare

JOB SUMMARY: helping consumers 65 & older get health insurance

Helped consumers with their health plan issues

Answered inbound calls

Submitted healthcare applications into the system

Summary

Skills

Experience

Helped individuals that are eligible for low-cost assistance on their health plan

Provided financial advice on payments and accounts

Gathered client account information.

General Dynamics Information

Hattiesburg, Ms

Customer Service Representative

11/2015 - 12/2018

JOB SUMMARY: Taking Phone calls from consumer who want to purchase health insurance

My job is to do the application for the consumer to see exactly how much financial help they qualify for based on their household income Answered incoming phone calls on behalf of client; provide accurate and appropriate information to callers

Assisted customers by researching issues answers Responsible for Inbound

& Outbound calls

Responsible Authorization Responsible Plan Compare Checked application status

Hattiesburg High School Hattiesburg, MS

High School Diploma

05/2013

Typing Proficiency

Education and Training

Certifications

Contact this candidate