Business Analyst It
Resume:
NIKHILA R. KANCHERLA
IT Business Analyst
*********@*****.*** https://www.linkedin.com/in/knrachita/
Markham, Ontario, Canada
IT professional with over 8+ years of business analysis experience in Healthcare, Insurance, and E-commerce. Holds degrees in Business Management and Electronics & Communications Engineering. Demonstrates strong collaboration skills and management abilities coupled with proficient communication and analysis skills. Expertise in stakeholder engagement and
leading cross-functional team's.
Work Experience
IT Business Analyst
AMPS Healthcare India Pvt Ltd. Hyderabad
Oct 2021 - Aug 2023
Contributed to the development of an automated rule engine designed to process changes in medical claims for the Intelligent Policy Update (IPU) Project.
Demonstrated strong ability to work independently by effectively prioritizing tasks, identifying solutions, and completing projects on schedule in the role of IT Business Analyst.
Proficient in dashboard creation and documentation of requirements through user stories, use cases, acceptance criteria, and process flow diagrams.
Analyzed and prioritized business requirements through effective communication with stakeholders, end-users, development
and quality team's.
Conducted workshops and interviews, accelerating requirements gathering by 25% through data collection and documentation.
Created data mapping documents, flowcharts, and mock-ups using tools like Visio and Mock Flow to show current and future business processes, Figma, Mural (Wireframes and Prototypes) and help identify areas for improvement, and delivered presentations.
Proficient in analyzing data using basic to complex SQL/database queries.
Assisted in project planning, refinement sessions, estimating efforts and defining project scope.
Skilled in creating project charters, work statements, business plans, data models, and design documents.
Leveraged attention to detail to develop complex business models for tech improvements, delivering data-driven insights for enhanced decision-making and processes.
Maintained up to date project documentation, requirements, specifications and other project-related information.
Contributed to test plan development, reviewed QA test results for business alignment, and facilitated UAT through scenario creation, data preparation, and end-user collaboration for system validation pre-launch, ensuring integrated implementation. Actively acquiring skills in VBA, Power Queries, Power Pivot, Tableau, and Power BI.
Virtual Customer Support and SME
Amazon Hyderabad
Nov 2017 - Sep 2021
Served as the main liaison for commercial clients' business and support needs.
Handled product questions, managed orders and payments, offered website guidance, facilitated quick orders, and resolved issues - post sales.
Promoted internally to Subject Matter Expert (SME) and was responsible for training new team members, providing ongoing support, and contributing to the overall improvement of support processes and potential.
Utilized the Knowledge Center to deliver accurate and consistent information about Amazon's policies to customers and new
team members.
Enhanced customer support efficiency and processes by 5% through sharing expertise and best practices.
Practitioner CRM Operations and Quality Analyst
Concentrix Pvt. Ltd. Hyderabad
Feb 2014 - Jul 2016
Began as a Process Associate, reviewing and verifying compliance of Google Ads with company policies. Promoted to Quality Analyst, liaised about policy changes with clients and reviewers.
Conducted daily refresher sessions on new policies to improve the team's policy knowledge.
Performed weekly inspections, providing training, quality tests to verify the process's standard.
Boosted team quality scores by 20% through error identification, correction and performance enhancement.
Core Skills
Project management, Agile and Scrum methodologies, Data Analysis and data Visualization (SQL, PowerBI),
Requirements Gathering and Documentation, Stakeholder Communication, UI/Product design tools (Mock Flow, Visio, Figma), MS Office suite, Advanced Excel, JIRA, HTML, CSS, Trello, Python, Tableau.
Actively Learning - Salesforce Admin: Reports, Dashboards, Data Management, User Management and
Salesforce Development: Apex, Lightning Web Components.
Education
Dr. CV Raman University
Master Business Management
Vignan's Institute of Management and Technology
Bachelor Electronics & Communications
Jan 2016 - Dec 2017
Jan 2009 - Dec 2013
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