Customer Service Representative
Resume:
GEOFFREY MORGAN
***************@******.***
**** ****** **** ** ** Atlanta Ga, 30315
PROFILE
Well-qualified and task oriented as a sales and marketing professional. Over 12 years of experience in business marketing and management. Expert in maintaining and exceeding sales goals and quotes for fiscal calendar years in every professional setting. Polished and professional verbal, writing, interpersonal, and presentational skills. Mastering in fast pace environments, required multitasking. Efficient in most software systems of operations; Microsoft outlook, PowerPoint, it’s Exchange, SPSS, ProTools, logic X, and Final Cut Pro, Abletion, iMovie, spreadsheets, and database operations.
EXPERIENCE
ASSISTANT MANAGER
OREILLYS AUTO PARTS AUG 2020- PRESENT • Assisting doing morning paperwork, sales ledger, bank deposits
• Assisting customers with parts/products, technical knowledge and skills • Customer service skills managing daily inventory replenishment
• Management or commercial accounts
• Maintaining financial reports
• Leading to a 78% increase in sales • Opening and closing the store CUSTOMER SERVICE REPRESENTATIVE DENTISTRY FOR CHILDREN NOV 2018- AUG 2020
• Managing high-volume inbound and outbound calls in a timely manner
• Following scripts when handling different topics
• Identifying customers needs, clarifying information in researching every issue and providing solutions
• Record keeping of all conversations in our calls in a database and a comprehensive way
• Meet personal/team quantitative targets
DEPARTMENT MANAGER
GUITAR CENTER JAN 2014 - NOV 2018
• Manages and profit margin’s while increasing overall sale goal
• Achieved and supersedes national profit goals across franchise
• Maintains customers associate relationships to sustain loyalty within the company
• Independently opens and closes the entire store
• Remains up-to-date and knowledgeable about products and services rendered regardless of specialty
FOUNDER AND CEO
GEOFF DRUMADICT PRODUCTIONS MARCH 2012- PRESENT
• Owner and managed daily operations, Business proposals, and sponsor agreements
• Designed economical marketing programs
• Draft excel spreadsheet for up itemized receipts and customers SKILLS
• Consulting with customers to evaluate their needs, determine best services, and suggest additional service that may be of interest.
• Exceeding quotas for calls taken, upgrades processed, and applications completed.
• Maintaining up to date knowledge of services, procedures, and regulations to ensure accurate and effective service.
Crosss-training in order to assist other departments or in other roles as needed. EDUCATION
Berklee College of Music, Boston Massachusetts- Bachelor of Professional Music -2007 REFERENCES
Jim Rice III - 404-***-**** Antonio Dennis- 678-***-**** Kyle Williams 678-***-****
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