Customer Service Data Entry

MM

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance and customer satisfaction. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Customer relations

Data entry

Banking operations

Invoicing and billing

Project management

File and data retrieval systems

Customer Service

Organizational Skills

Task Prioritization

Managing Operations and Efficiency

Adaptability and Flexibility

Effective Communication

Problem Resolution

Self Motivation

MS Office

Professional and Courteous

Attention to Detail

Computer Skills

Technical Support

Employee Training

Excellent multi-tasking ability

American Lawn And More LLC. Tempe

OFFICE MANAGER

08/2018 - 07/2024

Optimized organizational systems for payment collections, deposits and recordkeeping

Office budget to handle supply, labor and maintenance requirements Managed budgets, appointment scheduling accounts

Managed schedules

Maintained computer and physical filing systems

Tracked and recorded expenses

Burlington Coat Factory Store Mesa

FRONT END SUPERVISOR

05/2015 - 11/2016

Assisted customers by answering questions and fulfilling requests Received payment by cash, credit cards, or automatic debits Resolved customer inquiries and complaints in a timely and professional manner

Completed point-of-sale transactions, maintaining control of cash at registers

Committed to delivering excellent customer service while working in a fast-paced environment

Worked with coworkers to complete tasks

Managed and coordinated multiple projects while ensuring timely completion

Demonstrated ability to manage multiple tasks while remaining adaptable and flexible

Summary

Skills

Experience

MELISA MARTEL

****************@*****.*** 480-***-**** Mesa, US 85201 Responded quickly to meet customer needs and resolve problems Provided efficient and courteous service to customers at all times Michael's Arts and Crafts Store Mesa

CASHIER/STOCK

01/2015 - 05/2015

Restocked, arranged and organized merchandise

Assisted customers by answering questions and fulfilling requests Reviewed weekly sales circulars and monitored price changes Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies

Assisted customers with special services, account updates and promotional options

Resolved and de-escalated issues to address customer concerns Myself Mesa

Independent Contractor

04/2013 - 01/2014

House cleaning, errand running, personal care, lawn maintenance, driving, etc

GC Services Mesa

CUSTOMER SERVICE

REPRESENTATIVE

05/2010 - 12/2010

Inbound call center contracted to provide agents for customer service, sales, employee trainer, tech support, and collections for companies such as; Apple

Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials Big Lots Apache Junction

CASHIER/STOCK

02/2010 - 05/2010

Supported other departments within the store by providing assistance when needed

Processed cash, check, and credit cards for customer purchases Counted and balanced cash drawer at the beginning and end of each shift Provided efficient and courteous service to customers Provided excellent customer service by greeting customers and offering assistance

Handled customer complaints and inquiries in a courteous and efficient manner

Delivered exceptional customer service at all points of contact Operated cash register and accurately processed payments, returns, and exchange

Demonstrated excellent customer service skills while interacting with customers in a friendly manner

Accurately processed customer payments using cash, credit cards, and checks

Utilized point of sale system to process payments and transactions Helped restock shelves when necessary to maintain an organized display area

Health Markets Cordova

HEALTH/ACCIDENT INSURANCE

AGENT

02/2009 - 09/2009

Health/Accident insurance sales to consumers

Explained features, advantages and disadvantages of various policies to promote sale of insurance plans

Used company software to analyze customer coverage needs, write quotes, and issue policies

Interpreted insurance policies and explained coverage to clients Generated new business through cold calling, networking events, referrals and other marketing initiatives

Sought out new clients and developed clientele by networking to find new customers and generate lists of prospective clients Customized insurance programs to suit individual customer needs Exhibited expertise in evaluating customer needs in order to recommend appropriate coverage levels based on individual circumstances Return Employment US

SHIFT MANAGER/KEY HOLDER

02/2009 - 08/2009

Opening/ closing store, deposits, employee training, labels, sales signs, hiring, daily paperwork, returns, customer service, inventory, returns, vendor check in/out, PC input, photo processing, pharmacy issues, order input, quality control, beauty adviser, customer consultations for cosmetics, cosmetic display assembly, etc

Addressed customer complaints and resolved conflicts Assisted customers with product selection, providing exceptional service experience

Set employee schedules and made staffing adjustments to get shifts covered

Monitored inventory levels and placed orders when necessary, ensuring stock availability at all times

Tracked store inventories and replenished item levels by ordering new products

Trained and supervised new staff members

Promoted customer satisfaction by addressing complaints and issuing refunds

Prepared and submitted daily reports to management Inspected completed work to verify conformance with quality standards Oversaw daily operations while managing multiple projects simultaneously

Balanced cash drawers and resolved financial discrepancies using receipts and financial documents

Monitored stock levels and placed orders as needed Provided efficient and courteous service to customers at all times Demonstrated ability to manage multiple tasks while remaining adaptable and flexible

Responded quickly to meet customer needs and resolve problems Met deadlines while maintaining high-quality deliverables Managed and coordinated multiple projects while ensuring timely completion

Advanced Services Inc Memphis

RESOLUTIONS SPECIALIST

02/2006 - 02/2007

Inbound call center, placed orders for appliance parts, troubleshooting, customer issues, account maintenance

Developed strong relationships with customers by actively listening to their needs and responding promptly

Successfully managed customer complaints and inquiries, providing timely resolutions to ensure customer satisfaction

Utilized problem solving skills to effectively resolve customer concerns and disputes

Provided technical support on products and services to customers, ensuring that all questions were answered accurately and efficiently Collaborated with internal departments to implement solutions that meet the needs of both customers and the company

Adapted quickly to changing priorities while maintaining high levels of quality assurance throughout the entire process

Managed multiple projects simultaneously while meeting tight deadlines without sacrificing quality or accuracy of work product Assisted other teams members with escalated cases when required Created processes for resolving customer issues in a timely manner, resulting in improved customer service experience

Implemented best practices regarding conflict resolution techniques when dealing with difficult customers

Maintained accurate records of customer interactions via various communication channels including phone calls, emails and web chats CVS Pharmacy Phoenix

SHIFT MANAGER

12/2003 - 01/2006

Opening/ closing store, deposits, training, daily paperwork, returns, customer service, inventory, returns, vendor check in/out, PC input, photo processing, pharmacy issues, order input, quality control, etc Trained team members in equipment operation and proper use of PPE Trained and supervised new staff members

Maintained knowledge of store products and services to make recommendations to customers

Addressed customer complaints and resolved conflicts Established strong relationships with vendors to secure competitive pricing deals

Prepared and submitted daily reports to management Provided guidance and support to shift teams, ensuring all tasks were completed on time and efficiently

Promoted customer satisfaction by addressing complaints and issuing refunds

Set employee schedules and made staffing adjustments to get shifts covered

Inspected completed work to verify conformance with quality standards Monitored stock levels and placed orders as needed Reported equipment repair and employee training needs to managers Inspected materials, products, and equipment to detect defects and malfunctions

Monitored inventory levels and placed orders when necessary, ensuring stock availability at all times

Tracked store inventories and replenished item levels by ordering new products

Established work schedules, assignments, and production sequences to meet production goals

Balanced cash drawers and resolved financial discrepancies using receipts and financial documents

Assisted customers with product selection, providing exceptional service experience

Motivated employees and increased morale with performance incentives Created weekly reports summarizing key performance indicators Oversaw daily operations while managing multiple projects simultaneously

Worked with coworkers to complete tasks

Participated in ongoing training to enhance own job skills and knowledge Managed and coordinated multiple projects while ensuring timely completion

Committed to delivering excellent customer service while working in a fast-paced environment

Responded quickly to meet customer needs and resolve problems Provided efficient and courteous service to customers at all times CVS Pharmacy Tempe, US Trained team members in successful strategies to meet operational and SHIFT MANAGER/ BEAUTY ADVISER/

CASHIER

sales targets

Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets

Used weekly financial data to analyze company growth and optimize operational strategies

Strengthened merchandising and promotional strategies to drive customer engagement and boost sales

Broke down boxes and disposed of trash

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences

Monitored security areas during busy periods

Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces

Counted out cash drawers and balanced totals

Designed and built over displays per to generate customer interest in store merchandise

Rotated stock according to dates and protocols

Received and counted money

Accepted and processed customer returns

Established and optimized schedules to keep coverage and service in line with forecasted demands

Processed cash, credit, debit and check payments

Improved customer service by projecting friendly and knowledgeable attitude

Directed customers to correct store locations

Trained and mentored new employees

Oversaw team of 15 employees

Westwood High School Mesa, AZ

HIGH SCHOOL DIPLOMA in General Studies

COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA IN GENERAL STUDIES References available upon request

Education and Training

References

Contact this candidate