Service Specialist Customer
Resume:
Tamara J. VandeGraaf
El Cajon, CA 92020
Cell: 619-***-****
Email: **************@*****.***
OBJECTIVE
A Loss Mitigation Analysis loan Service Specialist or a Customer Servicer position in the Wealth Management industry
SUMMARY OF QUALIFICATIONS
Highly trained in a variety of operating systems Black Knight, MSP, Encompass. I thrive in a fast paced environments.
Experienced in FHA VA FHLMC FNMA GNMA, software and compliance.
Skilled in CFPB regulation.
Knowledgeable in networking, application and implementation.
Highly organized, exhibiting excellent communication skills and ability to work effectively in both individual and group environments.
SKILLS
MS Suite, Word, Excel, Outlook, RingCentral/Max Agent software, IEX, and NICE.
Mortgage Software: LOS/LPS/Blacknight/Lenstar/Vendorscape/Encompass
File Systems: Various Systems (software and hardware)
Customer Service: Troubleshooting, technical support, situation assessment and management
Certifications : Various Investor seminar’s and training including training with CFPB.
PROFESSIONAL EXPERIENCE
Mason McDuffie Mortgage Corporation
Loss Mitigation Analysis September 2020 – January 2022
Responsible for all defaulted loans involving the sub-servicer. Meet the compliance with investor guidelines. Reports for Both daily and monthly chronology reports and analysis defaulted loans for resolution.
Responsible for promoting loan modification and deferments to support Mason membership and contribute to a reduction of overall delinquencies by negotiating solutions that are mutually beneficial to the client and company.
Responsible for documentation and perform logistics, organizational, and report generation duties to support the efficient operation of the assigned areas of expertise to include the preparation and maintenance of needed reports, tracking statistical information for those reports and balancing he identified reports. Coordinate and process bankruptcy litigation. Review and analyze transactions and create reports for federal BSA filing. Assist with card disputes and fraud investigations.
Caliber Home Loans 01/2020 – 09/2020
Loan Modification Specialist
Processing of all FHA loan modifications timely and accurately posting for all transactions related to the various portfolios. Confirm and verify the appropriate documents are assembled in loan file. Collateral descriptions and contract signatures ensure accurate data input in related information systems. Ensure timely receipt and proper completion of all outstand loan stipulation in accordance with established procedures.
KRA Corporation 06/2017 – 01/2020
Training Funds Coordinator II
Manage Various Loan Files and Computer Audits
Updated/Maintained Tracking Systems
Comply with Partner and Management requirements
Balance payments to loans including Loss Mit. plans
Update Excel Spreadsheet on daily basis.
Populate and Updated Job Developers Spreadsheet
Approve and Submit MI and Investor Claims
McCarthy & Holthus LLC 01/2012 – 03/2017
Deed in Lieu of Foreclosure Team Lead
Manage DIL referrals from beginning to end.
Review title and provide recommendations, including help with clearing
Title issues with the property. Advise and made recommendation to
Client regarding complex title issues. Draft Deed in Lieu documents for
Recording. Follow up with client for needed documents. Complete daily
Task in client systems. (Blacknight, Vendoscape, Lenstar, TEMPO).
Invoice and close files. Submit Title Packages to VA office and HUD
Office.
Cal-Western 01/2016 – 09/2011
Trustee Foreclosure Sales Officer
Worked closely with the Trustee Sales Officer and fellow assistants to ensure that all aspects of the foreclosure sales were in compliance with state and company regulations
Efficiently assisted with portfolio maintenance
Handled telephone calls from homeowners, servicers, investors, title
companies, and miscellaneous authorized parties whom had
foreclosure inquiries. Reviewed loan and default documents of legal
nature. Updated mortgage software’s such as: Black Knight Desktop,
Lenstar, and Vendorscape with trustee sales’ information
Publications Clerk
Assisted in obtaining sale, publication, and posting dates for real estate
related processes Responsible for having documents recorded,
published, posted, and mailed, according to state guidelines
Worked concurrently with title companies to ensure documents were
recorded in the allotted timeframe Diagnosed problems within the
department and assisted in finding solutions
Bid Specialist
Interacted with Clients by informing them of upcoming sales of
defaulted homes and obtaining desired bidding strategies
Handled verbal and written requests from clients and effectively
communicated them to third party vendors. Reviewed client’s desired
bid amounts and fees and costs to confirm accuracy
Responsible for training new employees to the department
Diagnosed problems within the department and assisted in finding
Solutions.
References Available Upon Request
Contact this candidate