Medical Assistant Customer Service
Resume:
Chania Spencer
Medical Assistant/ Sterile Processing Technician
Haslet, TX
***************@*****.***
SKILLS
● Customer Service
● Vital signs
● Computer skills
● Medical office experience
● Front desk
● English
● Patient Care
● Medical receptionist
● EMR systems
● Documentation review
● Insurance verification
● Medical terminology
● Appointment Scheduling
● Experience in Leadership
● Problem Resolution
● Computer Skills
● Relationship Building
● Training & Development
EXPERIENCE
MedExpress, Keller, Tx - Medical assistant
March 2024- Current
● Protected patients by observing strict HIPAA guidelines.
● Trained new staff on office procedures, insurance processes and medical terminology.
● Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
● Checked patients in and out for appointments and collected co-payments.
● Called patients to confirm scheduled appointments and obtain additional details.
● Answered multi-line phone systems and directed callers to requested personnel and departments.
● Processed patient payments and scanned identification and insurance cards.
● Gathered, transcribed and typed medical information into charts.
● Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
● Straightened up the waiting room to maintain neat and organized space.
● Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Progressive Physician Associates, Fort Worth, TX- medical assistant April 2023 - March 2024
● Protected patients by observing strict HIPAA guidelines.
● Trained new staff on office procedures, insurance processes and medical terminology.
● Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
● Checked patients in and out for appointments and collected co-payments.
● Called patients to confirm scheduled appointments and obtain additional details.
● Answered multi-line phone systems and directed callers to requested personnel and departments.
● Processed patient payments and scanned identification and insurance cards.
● Gathered, transcribed and typed medical information into charts.
● Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
● Straightened up the waiting room to maintain neat and organized space.
● Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Truist Bank, Arlington, TX - customer service
April 2022-April 2023
● Educated customers on special pricing opportunities and company offerings.
● Assisted customers with making payments or establishing payment plans to bring accounts current.
● Informed customers about billing procedures, processed payments and provided payment option setup assistance.
● De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
● Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
● Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Walmart, White Settlement, TX - Team Lead
May 2020 - April 2022
● Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
● Implemented strategies to take advantage of new opportunities.
● Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
● Kept work areas clean, neat and free of safety hazards to maximize efficiency.
● Created and distributed monthly, quarterly and annual reports to management regarding performance.
● Set specific goals for projects to measure progress and evaluate end results.
● Monitored operations and reviewed records and metrics to understand company performance.
EDUCATION
Crowley High School, Crowley - High school Diploma
-MAY 2019
The College of HealthCare Professions- Associates of Science
- 2021- 2023
Penn Foster College - Sterile Processing Technician 2024-current
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