Customer Service college

Kylie J. Embanato

**** * *** ****** ******, LA 71201 * 318-***-**** * **********@*****.***

Profile

A General Studies Undergraduate Student at Louisiana State University. A people person experienced with childcare, customer service, and volunteer work.

Communication and Interpersonal Skills

Problem-Solving and Critical Thinking

Creative, Curious, and Collaborative

Client Relationship Building Skills

Process Improvement Skills

Health and Safety Management Skills

Handling of Confidential Information

Computer Skills, including proficiency in Microsoft Word and PowerPoint

Organizational Skills

Time Management Skills

Experience

Work experience has been with a part time job in college and also babysitting jobs in high school to develop work ethic skills.

AB Organizing: (May 2022 - August 2022). Evaluations of a clients current organizational challenge and developing an organizational plan to fit their personal needs.

Lauberge Casino and Hotel: (May 2022 – May 2024). Warmly greeted guests and serviced them with beverage requests in a timely, professional, and friendly manner. Established and anticipated customer needs. Objectively and openly managed all customer requests or complaints.

Walk-On’s Sports Bistreaux: (November 2019 – March 2020). Warmly greeted and escorted guests to their assigned tables. Presented menus and daily specials to guests while ensuring they had napkins, silverware, and drinks. Coordinated with waitstaff, kitchen, and managers to ensure each guest was assigned and satisfied with their service. Swiftly and gently addressed customer complaints or concerns, escalating them to management if necessary.

Unique Physique: June 2023 –April 2024) Warmly welcomed and greeted guests, coordinated check-ins, took patients’ vitals, and directed them to their destination. Also maintained an organized and clean office and waiting room to keep things running smoothly, along with coordinating medicine shipments and deliveries along with packaging and distributing to patients. Provided customer service with a helpful and friendly attitude. Provided administrative and clerical support. Lastly, smoothly managed the day-to-day office operations of a busy clinic.

Education & Credentials

Saint Fredericks High School, Monroe, LA, 71201 (2012 - May 2018) 4.7 GPA

Louisiana State University, Baton Rouge, LA (August 2018 – present) 3.0 GPA

Notable Accomplishments

St. Fred’s Honor Graduate

St. Fred’s National Honors Society (August 2015 - May 2018)

Lambda Sigma Chi Volunteer Work Sorority (August 2015- May 2018)

Louisiana State University Dean’s List (2020 – Present)

Tri Delta Sorority (August 2018 - August 2021)

Information & Technology Skills

Microsoft Office, Instagram, Twitter, Facebook, Video and Picture Editing

Completed Louisiana responsible vendor training

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