Customer Service Data Entry

AE

ADRIANA ESPINOSA

**************@*****.*** 954-***-**** Pembroke Pines, FL 33028

Well-qualified Import and Export Customer Service Representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and solving customer complaints.

MS Office proficiency

Data entry

Good listening skills

Computer proficient

Multi-line phone talent

Creative problem solving

Money handling abilities

Service standard compliance

Complaint resolution

Strategic planning

Staff scheduling

Safety understanding

Import and Export operations experience

Strong abilities to deal with assignments

Efficient in the use of time and settings priority

Good customer-relations background

Organization and interpreting skills

Self-motivated to work as a team

Capacity to remind focused when under stress

UCC AMERICA LLC Miami, FL

Maritime Logistics Coordinate for Export

and Impor

03/2022 - 05/2024

Determined shipping methods and prepared bills of lading, invoices and other shipping documents.

Checked import and export documentation to determine cargo contents. Used scanners to track parcel information, condition or receipt. Exceeded specific team goal by partnering with staff to share and implement best practices.

Directed cargo loading to monitor even distribution of weight. Inspected received items to reconcile against invoices to record shortages and reject damaged goods.

Completed routine maintenance and repair.

Recognized by management for providing exceptional customer service. Exceeded customer satisfaction by finding creative solutions to problems. DHL Global Forwarding Miami, FL

Air Gateway Agent

09/2021 - 03/2022

Evaluated and identified opportunities to drive process improvements, positively impacting customer experience.

Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.

Reviewed and advised on legal documents to protect clients' interests. Facilitated communication between parties to ensure mutual understanding and agreement.

LATAM Cargo Miami, FL

Import Shift Supervisor

Worked with team members to improve performance and implement training updates

Summary

Skills

Experience

04/2018 - 09/2021 Developed and enhanced job assignments for Import team, planned production schedules and strengthened organization of task flows Revitalized Import area operational structures and procedures to successfully control turnover and enhance output and boost overall quality Responded to and resolved customer questions and concerns Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions

Delivery successful training to more than 10 employees during Import tenure, educating on successful work processes and productivity strategies Efficiently managed accurate money transfers and protected transactions with standardized procedures

Enhanced control systems and monitoring procedures to maintain work compliance with high standards

Eliminated customer service issues by quickly resolving disputes and correcting problems.

LATAM Cargo Miami, FL

Customer Service Agent

07/2007 - 04/2018

Maintained accurate and current customer account data with manual forms processing and digital information updates

Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations

Provided primary customer support to internal and external customers in fast-paced environment

Answered over 10 calls per hour to meet fast-paced call center demands Communicated professionally with colleagues and clients Managed expectations and exhibited excellent follow-through related to customer's needs

Exhibited high energy and professionalism when dealing with all levels of clients and staff

Entered customer information into customized computer system with New Warehouse to document and organize client AWBs

Entered customer interaction details in Cronos to track requests, document problems and record solutions offered

Contributed to company achieving and holding industry-leading customer service ratings both Import and Export

Sought ways to improve processes and services provided Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously

Facilitated communications through management of inbound and outbound customer calls.

Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.

Santa Teresa Medellin, Colombia

High School Diploma

01/1990

Center of Consulting and Teaching Medellin, Colombia Technology Education

Education and Training

College Antonio Nariño Medellin, Colombia

Business Administration

Available upon request

References

Contact this candidate