Customer Service Des Moines

Jenny Houg

Des Moines, IA ***** 515-***-**** *********@*******.***

PROFESSIONAL SUMMARY

Professional hospitality worker prepared to deliver exceptional cleanliness and guest service. Experienced in ensuring rooms and public areas meet top-tier standards, enhancing guest satisfaction. Known for effective team collaboration and adaptability to changing needs, excelling in attention to detail and reliability. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

SKILLS

Bed making proficiency

Customer Service

Room turnover

Bathroom cleaning proficiency

Safe Chemical Handling

Guest Relations

Safety Monitoring

Teamwork

Cleaning and organizing abilities

Health and safety compliance

Excellent oral and written communication

Complex Problem-Solving

WORK HISTORY

HOTEL HOUSEKEEPER 05/2022 to 10/2022

Hampton Inn Suites Des Moines, IA

Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.

Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.

Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.

Contributed to the hotel's reputation for cleanliness and comfort by providing exceptional service to all guests.

Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.

Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.

Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.

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