Customer Service Warehouse Associate

Forpeteuh Ngepong, Vichris

**** ******* ** *** ********** Md 20784

Phone: +1-202-***-****

Email: ************@*****.***

Professional Summary

Reliable and detail-oriented warehouse associate and worker with four years of experience in maintaining health and safety compliance, order preparation, inventory control, and customer service in two different warehouses. Adept at operating warehouse machinery, pick and pack operations, and promoting high standards of customer service while ensuring equipment maintenance and problem-solving effectively.

Skills

Health & Safety Compliance: Maintain health and safety standards in accordance with company policies.

Order Preparation: Process requests accurately by pulling materials and placing them in designated areas for customer pick up or delivery.

Pick and Pack: Skilled in picking and packing orders efficiently and accurately.

Inventory Control: Minimize materials damage and ensure order accuracy to maintain inventory controls.

Warehouse Organization: Organize the warehouse efficiently and manage bin locations.

Customer Service: Establish, maintain, and promote high standards of customer service.

Physical Stamina: Capable of lifting up to 50 lbs, walking, or standing for most of the shift, and wearing protective gear and steel-toed boots.

Equipment Maintenance: Ensure that equipment is maintained to company operating standards.

Problem-Solving: Think independently and solve problems effectively.

Team Communication: Communicate effectively with team and management, exchanging accurate information.

Team Player: Work collaboratively with colleagues to achieve common goals.

Professional Experience

Warehouse Associate

February 2023 – July 2024

Ensured health and safety compliance in alignment with company policies.

Prepared orders by accurately processing requests and placing materials in designated areas for customer pick up or delivery.

Loaded and unloaded trucks as necessary to meet shipping schedules.

Maintained inventory controls by minimizing material damage and ensuring order accuracy.

Organized the warehouse and managed bin locations to streamline operations.

Promoted high standards of customer service, resulting in increased customer satisfaction.

Regularly lifted up to 50 lbs and adhered to safety protocols, including wearing protective gear and steel-toed boots.

Conducted routine maintenance checks on equipment to ensure optimal performance.

Collaborated with team members to address and solve operational issues promptly.

Performed pick and pack operations, ensuring timely and accurate order fulfillment.

Warehouse Worker

Carrefour Supermarket

June 2020 – May 2022

Followed company health and safety policies to maintain a safe working environment.

Prepared and processed orders accurately, ensuring materials were ready for customer pick up or delivery.

Loaded and unloaded shipments, maintaining a high level of accuracy.

Implemented inventory control measures to reduce material damage and ensure order correctness.

Organized warehouse spaces and managed bin locations to enhance efficiency.

Delivered exceptional customer service, fostering a positive relationship with clients.

Performed physically demanding tasks, including lifting up to 50 lbs and standing for long periods.

Maintained warehouse equipment according to company standards, ensuring safety and efficiency.

Communicated effectively with team members and management to resolve issues and improve workflow.

Executed pick and pack tasks efficiently, contributing to timely and accurate order processing.

Education

High School Diploma

[High School Name], [City, State]

Graduated: June 2018

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