Office Manager Water Damage
Resume:
Suzanne Wickett
Spring Hill, TN *7174-2345
*********@*******.***
As of 11/11/22: I moved from Michigan
Accomplished, results-oriented Finance/Office Manager qualified by over 25 years of experience; broad network of contacts; consistent record of exceeding all business plan objectives; expert in new business start-up procedures, legal experience, business negotiations, problem solving and analytical decision making; team-oriented professional with outstanding presentation and communication skills; proven management skills working with diverse cross functional team; enhancing visibility in market place and generating high-dollar profits; maintain corporate records and annual filings; maintain and follow through with projects while meeting critical deadlines.
Professional Experience
July 2024 – Sept 2024 Temporary part time position with Bailey & Co—Brentwood, TN
Bookkeeper (while getting settled and looking for permanent job)
Feb 2023 – July 2023 Temporary position with Nashville Coin Gallery—Brentwood. TN
Bookkeeper (while looking for permanent residence and job location)
Feb 2022 – Nov 2022 1-800 Water Damage (franchise of Belfour Property Restoration)—Brighton MI
Pleasant Valley Building & Restoration, Brighton, MI
Bookkeeper
KEY ACCOMPLISHMENTS: I was hired to fill a newly created position as a bookkeeper for 2 companies. 1-800 WD was the largest and most successful franchise in MI for Belfour, with many awards. They took care of any residential and commercial issues that arose from water damage due to broken pipes, structural failure, flooding, fire and smoke damage, sewage removal, or any other conditions that created water damage problems. We had a large fleet of trucks, and qualified and certified technicians who performed the necessary services. We also had a mold remediation expert who came in and evaluated the necessary procedures to return any situation to the proper healthy condition with biohazard cleaning. Our other company, Pleasant Valley Building, was available to remedy any situation that had to be repaired or replaced locally. 1-800 WD also sent trucks to FL to help with clean-up after the hurricane devastated the areas that had been hit.
Responsible for reviewing all processes and streamline them
Post, scan and process all checks, credit card pmts., and transfers into Quickbooks, Dash, and SharePoint
Enter and process all invoices into QBO, SharePoint, Dash
Go into all big box store sites and check for purchases made by our staff to ensure I have all receipts to process
Process all rebates and follow up to make sure we receive funds
Go into QBO and process daily updates to receive all auto processed transactions and review, categorize, and post
Post all incoming monies into deposit spreadsheet for the owner to post to her main spreadsheet for all jobs
Prepare deposits and print deposit slips for banking
Open QuickTime payroll software and review all timesheets for proper job costing and payroll monies
Post all information from QuickTime into spreadsheet workbook before payroll closing date to give to owner
Create jobs immediately as they come in through text and email from the answering service
Process and post all invoices for vehicle maintenance into IntelliShift and QBO
Reconcile bank and credit card statements
Covid hit us
Oct 2018 - Aug 2020 A-Better Exterior LLC—Highland MI
Bookkeeper/Office Manager
KEY ACCOMPLISHMENTS: I previously worked in a one girl construction office as a point of contact for all customers calling in for bids on new work to be performed. My responsibilities included processing all incoming and outgoing invoices, cutting checks as needed, payroll and human resources. I had to make sure that all documentation is current for our subcontractors such as W-9, Liability Insurance Certificates, including Workman’s Comp and General Liability and/or Michigan Placement Comp forms. One of my main duties was to re-create all information in Quickbooks Pro for the previous year as well as learning the industry and current data processing as well. Unfortunately for my employer, their previous person in my position was new to Quickbooks and did not post or reconcile any accounts necessary, preventing the CPA’s to be able to pull accurate reports for tax purposes. I had to re-create that information. There are also 2 principals to prepare work for separately in Quickbooks, a process that I had initiated, eliminating spreadsheets. Duties also include keeping all data files current with all scanned information as well as manual files.
July 2017 – Oct 2017 Brian Dailey Law Offices—Birmingham, MI
Bookkeeper
KEY ACCOMPLISHMENTS: I was hired as a bookkeeper to prepare documents for filing the 2016 Income Tax. This included two companies in two states, with 10 banking accounts in various banks. I had to reconcile each account and go through boxes of documents to include missing entries and verify all transactions. I also continued updating of all 2017 documents as well.
July 2015 – Jan 2017 Integrity Care LLC & Crescentox Inc.—Southfield, MI
Office Manager
KEY ACCOMPLISHMENTS: This particular opportunity was with a start-up company in a small office
setting. Integrity Care mainly focused on patients needing a Case Manager due to brain injuries resulting
from a car accident. Crescentox was a toxicology lab. The owners needed an Office Manager to assist
with the organization of the new systems, new billing software, documentation for patients, nursing staff
and attending care staff, as well as the procedures to establish a smooth flow from the invoicing point,
to collecting payments, and any other challenges that crossed my desk. I completed audits of many
patients that were in excess of $300K that were still in litigation. I was the point of contact between the
nursing staff and the insurance adjusters. I had discovered some irregularities and made the other partner
aware resulting in the closure of the company.
Oct 2012 – July 2014 Memtech Acoustical Rochester Hills, MI
Office Manager/Finance Manager
KEY ACCOMPLISHMENTS: Reviewed and audited all transactions in QuickBooks Enterprise for
entire year of 2012 to prepare the books for the accountant to begin corporate taxes. Adjusted
chart of accounts and consolidated accounts. Revised all office procedures to organize and streamline day to day operations. Changed banking debit card usage from everyday purchases to expense report obligations.
Responsible for interviewing and hiring sales associate/administrative assistant
Process all sales orders, purchase orders, and invoices
Daily review of all banking transactions online
Make deposits, reconcile American and Canadian bank accounts
A/P, A/R, and collections
Customer service
Participate in meetings assessing challenges, implementing solutions oriented toward cost control procedures, resulting in maximum profitability and increasing efficiency levels.
Compile and consolidate all confidential records, office documentation, commission reports, insurance, business and employee taxes
Sales tax deposits and payroll
All the above applies to 2 sets of books for 2 companies
June 1990 – July 2010 CMC Telecom Wixom, MI
Office Manager/Finance Manager/Payroll Supervisor/HR
KEY ACCOMPLISHMENTS: Created and cultivated contacts pertinent to development of business: purchasing agents, banking management, city officials, inspectors, attorneys and accountants; ongoing rapport with key business people to ensure successful start-up and continuous growth of CMC Telecom as a long-term competitor in the telecommunications field;
accountable for negotiating contracts with potential vendors while carrying out office management protocol and procedures
Collaborate with President regarding bank reconciliation, payments, status of customers, i.e. AT&T, P&L and Balance Sheets
Compile and consolidate all confidential records, office documentation, commission reports, insurance, business and employee taxes
Extensive knowledge of 3 different billing software systems, monitoring receivables, payables and payroll, and all business machines,
Sole responsibility to comply with all legal information requested for due diligence financial reports for sale of company on various occasions
Responsible for hiring, supervising and training of 25 or more employees; counsel employees ensuring camaraderie among team members
Created company handbook; established procedures and processes for all departments within company
Manage and facilitate programs, growing company to a multi-million-dollar organization
Troubleshoot for all departments within organization, resolving issues in a timely manner
Assist in the integration of company downsizing maintaining profitability
Assisted in start-up of new CMC Telecom offices, working with designers and inspectors
Coordinated 4 moves in relocation of company during 20 years of service
Taken CMC through Chapter 11 without any previous experience by dealing with many AT&T and Chase Bank attorneys, outside auditors and the Federal Trustee and coming out of it successfully
Participate in meetings assessing challenges, implementing solutions oriented toward cost control procedures, resulting in maximum profitability and increasing efficiency levels
Additional Skills: proficient in Windows, Microsoft Office, (Excel, Word, Outlook), QuickBooks Pro, QuickBooks Enterprise, Quickbooks Online, Sharepoint, Dash, Certify, Google Calendar, Intellishift, some Publisher, and Power Point, as well as many other software programs
I also was a Notary in Michigan.
Contact this candidate