Medical Assistant Assisting

Jacqueline G. McRae-Mitchell M. Ph., M. Ed., CMA (AAMA), A.H.I., (AMT)

**** ******* *****

Rutledge, TN. 37861

Mobile: 865-***-****

Email: **********@*******.***

https://www.linkedin.com/in/jacqueline-mcrae-mitchell-4753622a3/

EXECUTIVE PROFILE

An accomplished, goal-oriented leader and allied health educator with a comprehensive background encompassing the areas of education and healthcare for over thirty years. Strong leadership abilities, with proven expertise in managing educational programs; developing and implementing policies and procedures; developing highly effective teams; and providing innovative solutions to address organizational issues. Excellent interpersonal skills with proficiency in interfacing with diverse populations; counseling students to facilitate achievement of goals; and developing positive community relations. Comprehensive knowledge of accreditation processes. Published author from 2023 to present. In addition, acquired unique analytical and problem-solving skills, complemented by a career track record of success exemplified through accomplishments in program accreditation and department leadership, teaching, and strategic planning. One of my goals is to foster quality education to increase the performance of students striving for a new career in Medicine. Accomplished and results-driven Program Director with extensive experience in higher education, specializing in the development and management of medical curricula. Proven track record of leading academic programs at both college and university levels, ensuring alignment with accreditation standards, and fostering an environment of academic excellence. Forecasted program performance metrics. Adept at strategic planning, faculty development, and student engagement, with a commitment to continuous improvement and innovation in medical education.

PUBLIC HEALTH OFFICIAL AND EDUCATOR (INDOOR ENVIRONMENTAL HEALTH ISSUES)

Passionate and dedicated Public Health Educator with a Master of Public Health from Brookline College. Eager to apply my knowledge and skills to promote health education and improve community health outcomes through effective program development and implementation. Graduated with a master’s in public health from Brookline Medical School. Interest focus around Public Health Issue Leadership that provides direction for programs designed to inform the public of indoor environmental health topics such as lead abatement, lead poisoning prevention, radon, mold, indoor air quality, healthy homes, and other public health issues.

Education:

Master of Public Health (MPH)

Brookline Medical School, Phoenix, AZ.

Graduated: (2023)

GPA: Dean’s List

Concentration in Global Public Health and Education

Relevant Coursework: Epidemiology, Health Policy, Disease Prevention, Environmental Health, Health Education Strategies.

FORMAL EDUCATION

Master of Healthcare Administration (MHA) Present-Graduate Jan. 2025

oBROOKLINE MEDICAL SCHOOL, Phoenix, AZ. 94538

Master of Public Health (M. Ph.) (2023) Graduated*

oBROOKLINE MEDICAL SCHOOL, Phoenix, AZ. 85021

Doctor of Education (EdD.) Not Graduated

oNOVA SOUTHEASTERN UNIVERSITY, Fort Lauderdale, Fl. 33328

Master of Education (M. Ed.) (1997) Graduated*

oAlma Mater-CAMBRIDGE COLLEGE, Cambridge, MA. 02138

Medical Assisting (1984) Graduated*

oCORINTHIAN COLLEGE, Brookline, MA. 02445

TEACHING RELATED TO FORMAL MEDICAL EDUCATION EXPERIENCE AND BACKGROUND

Dynamic and dedicated Allied Health Assistant Professor with over [X] years of experience in delivering high-quality medical education through remote and online platforms. Demonstrated expertise in developing and implementing engaging, interactive, and accessible curricula for diverse student populations in the field of allied health. Adept at leveraging innovative educational technologies and methodologies to enhance student learning outcomes and foster a collaborative virtual learning environment.

Remote Teaching Expertise: Proficient in designing and executing comprehensive online courses, utilizing learning management systems (LMS) such as Blackboard, Canvas, and Moodle. Skilled in integrating multimedia resources and interactive tools to create engaging and effective virtual learning experiences.

Student Engagement: Committed to fostering an inclusive and supportive online learning community. Proficient in using discussion boards, video conferencing, and other digital communication tools to facilitate active student participation and collaboration.

Assessment and Evaluation: Expertise in designing and administering online assessments, quizzes, and practical assignments to evaluate student progress and comprehension. Skilled in providing timely, constructive feedback to promote continuous improvement.

ADMINISTRATIVE ROLES AND LEADERSHIP PROFILE, BACKGROUND, AND EXPERIENCE

Curriculum Development: Extensive experience in developing, updating, and refining allied health curricula to meet evolving industry standards and accreditation requirements. Focused on incorporating evidence-based practices and current medical research into coursework.

Technological Proficiency: Strong command of various educational technologies, including virtual simulation software, telehealth platforms, and electronic health records (EHR) systems. Capable of troubleshooting technical issues and providing technical support to students.

Professional Development: Ongoing commitment to staying current with advancements in medical education and remote teaching methodologies. Active participant in professional organizations and continuous education programs related to allied health and e-learning.

Stakeholder Collaboration: Skilled in building and maintaining relationships with key stakeholders, including academic partners, healthcare organizations, and industry professionals. Experience in securing funding, grants, and partnerships to support program initiatives.

Strong leadership in mentoring and developing faculty members, promoting professional growth, and fostering a collaborative academic environment. Experienced in conducting faculty evaluations, providing constructive feedback, and facilitating professional development workshops.

Accreditation and Compliance: Extensive knowledge of accreditation processes and standards for medical education programs. Experience in preparing accreditation reports, conducting self-studies, and ensuring compliance with regulatory requirements. Led the development and implementation of the medical education curriculum, ensuring alignment with accreditation standards and institutional goals.

SALES AND PROFESSIONAL PRESENTATIONS EXPERIENCE

As an Allied Health Assistant Professor, I have actively contributed to the promotion and expansion of our allied health programs through various strategic initiatives, which can be considered as sales experience in the context of higher education.

1.Program Promotion and Student Recruitment:

oOutreach and Engagement: Led initiatives to promote our allied health programs at local high schools, community colleges, and healthcare facilities. Conducted informational sessions and workshops to engage prospective students and highlight the benefits and career opportunities within the allied health field.

oMarketing Collaborations: Collaborated with the marketing department to develop targeted promotional materials, including brochures, online content, and social media campaigns, to attract a diverse pool of applicants. Ensured that our messaging effectively communicated the unique strengths and outcomes of our programs.

2.Industry Partnerships:

oBuilding Relationships: Established and maintained partnerships with local healthcare providers, hospitals, and clinics to enhance the visibility and reputation of our programs. These partnerships also provided valuable clinical placement opportunities for our students, further boosting program appeal.

oProgram Sponsorships: Secured sponsorships and support from industry partners for program events, student scholarships, and faculty development initiatives. These sponsorships not only provided financial support but also strengthened our program’s connections with the healthcare community.

3.Retention and Student Success:

oStudent Support Services: Developed and implemented student support initiatives aimed at improving retention and success rates. By offering academic advising, career counseling, and mentorship programs, we enhanced the overall student experience, leading to higher satisfaction and positive word-of-mouth referrals.

oAlumni Relations: Cultivated relationships with program alumni, encouraging them to participate in mentorship programs, guest lectures, and alumni events. Positive alumni testimonials and success stories served as powerful marketing tools to attract new students.

4.Presentations and Conferences:

oConference Participation: Represented our programs at regional and national conferences, presenting our innovative teaching methods and successful student outcomes. These presentations not only showcased our program’s strengths but also attracted interest from potential students and collaborators.

PROFESSIONAL SPECIALITY POSITIONS OF INTEREST

Higher Educational Leadership Positions

Medical Assisting Program Director.

Medical Assisting Program Department Chair.

Public Health Officer (Future Entry-level)

Provided leadership and support for faculty development and professional growth.

Collaborate with institutional leadership to develop and implement strategic plans for Medical Assisting academic program.

Medical Assisting Program Practicum Coordinator.

Current knowledge of current trends and best practices in curriculum, instruction, and assessment.

Participate in institutional committees and task forces to represent academic programs and provide input on institutional policies and decisions.

Coordinated with admissions and student services to ensure student satisfaction.

Allied Health Assistant Professor.

Professional Event Planner such as Professional Advisory Board meetings and Catering arrangements.

Academic Executive Leadership Positions.

Public Health Survey Development.

Demonstrated commitment to academic student success and achievement.

Foreign Student Recruitment Programs.

Ensured delivery of high-quality academic programs and student success.

Worked with Medical Assisting faculty and staff to ensure that academic programs met MAERB accreditation standards and Commission on Accreditation of Allied Health Education Programs (CAAHEP) regulatory requirements.

Direct sales

Extensive knowledge of accreditation processes and standards for medical education programs. Experience in preparing accreditation reports, conducting self-studies, and ensuring compliance with regulatory requirements. Led the development and implementation of the medical education curriculum, ensuring alignment with accreditation standards and institutional goals.

MAJOR CORE ACCOMPLISHMENT: August 11, 2015

National American University (Denver & Centennial Campuses)

The Medical Assisting Education Review Board is a Committee on Accreditation (CoA) of the Commission on Accreditation of Allied Health Education Programs (CAAHEP). MAERB is an autonomous unit within the American Association of Medical Assistants Endowment (AAMAE). The American Association of Medical Assistants (AAMA) is a sponsoring organization of MAERB. MAERB makes accreditation recommendations for the status of accreditation of medical assisting programs.

Successfully completed Medical Assistant Education Review Board (MAERB) continuing programmatic accreditation for National American University’s Denver Campus MA program completed on August 11, 2015. The Medical Assistant program was granted ten more years of CAAHEP programmatic accreditation status.

THE AMERICAN ASSOCIATION OF MEDICAL ASSISTANT (AAMA) ADMINISTRATIVE ROLE/MEMBERSHIP

Leadership Development Strategy Team (2023)

Board of Trustees (2023 to 2024)

ACADEMIC AWARDS AND ACCOMPLISHMENTS IN HIGHER EDUCATION

Honorary Dean’s List: Brookline Medical School-Master of Public Health Program (April 2023)

ACCREDITING BUREAU OF HEALTH EDUCATIO SCHOOLS (ABHES)

Accrediting Bureau of Health Education Schools (ABHES) Site Evaluator for Medical Assisting, Electrocardiography Technician, and Phlebotomy Technician academic programs in Higher Education. (March 2023-present)

TECHNOLOGY AND SOFTWARE EXPERIENCE

Canvas Learning Management System (Longitudinal Datafication)

Avidxchange Automation (Accounts Payable Software)

Paylocity

MS Office: Word, Excel, and PowerPoint

Trajecys Online Reporting System

Marketing

Microsoft Excel

ADP/Workforce

Moodle Open-Source Learning Platform

Basic Management Databases

Workforcenow/ADP

Cornerstone-LMS (Professional Dev.)

Crew Software, Inc.

The Alliegance, Inc. (ARC)

SKILLS

Customer Service

Time Management

Strategic Planning

Resourcefulness

Detail-Oriented

Verbal and Written Communication

Organizational Skills

Anticipates Needs

Team Player

Management and Negotiation

Flexibility and Assertiveness

Computer Network and Internet

Multifunction Printers

Shredders

Power BI

Printers, Copiers, & Fax Machines

Computers and Related Peripherals

Communication Equipment

AWARDS/HIGHLIGHTS

Chair of the Tennessee Society of Medical Assistant (TSMA). November 2015 to present

Faculty of the Quarter Award, National American University, Denver Campus Summer 2014

Colorado Society of Medical Assistants, Delegate: AAMA House of Delegates* 2014

Chi Sigma Iota (Omega Sigma Phi Chapter) Counseling Academic & Professional Honor Society International (Member-2013) (GPA 3.5)

Bristol Community College History Department-African American History Month Award-1999

“Who’s Who,” of Manchester- Female Entrepreneurship Award-2007

Business Network International, BNI- Notable Networker Award in Outstanding Performance-2003

Champion Award- Creative Consulting Services, Inc.- 2010

CERTIFICATIONS/REGISTRATIONS/LICENSES

Certified Medical Assistant (CMA) ID # 72247

American Association of Medical Assistants, Inc. 2012-Present

Anti-Money Laundering Certification

Symmetry Financial, Inc. 2020-Present

Certified Allied Health Instructor ID# 2607853

American Medical Technologist (AMT) 2012-Present

CPR Certification

National Health & Safety Association (NHSA ID# 332081-205204D0F0)

2022-Present

SUMMARY OF CURRICULUM INSTRUCTION/CONCENTRATION (REMOTE & HYBRID)

Intro. to Medical Law (Remote)

Pharmacology, Medication Administration, Diagnostic Imaging (Remote)

Laboratory

Infection Control, Assessment, Cardio-Pulmonary & Gastroenterology (Remote)

Eyes, Ears, Nose, & Throat: Nervous and Endocrine Systems (Remote)

Surgical Techniques: Stages of Life, Pediatrics & Geriatrics (Remote)

Office Management * Computerized Systems in MA (Remote)

First Aid, Emergencies, Behavior in Acute Situations (Remote)

Practicum and Capstone (On ground)

Anatomy & Physiology (Remote)

Medical Office Administration (Remote)

Billing and Coding (Remote)

Medical Language/Terminology (On ground & Remote)

Pathophysiology (On ground)

Health & Wellness (Remote)

Disease Prevention (Remote)

Patient Care Skills (On ground)

Assisting in Minor Office Surgical Procedures (On ground)

Introduction to Biology (On ground)

Phlebotomy & Electrocardiography (On ground)

AHA CPR Certification Training (On ground)

PROFESSIONAL EMPLOYMENT HISTORY

Module Facilitator/ Instructor IV (Medical Assisting Program)

UNITEK COLLEGE, San Jose, CA.

Feb. 15, 2021-Present (FT Remote)

Unitek College/2024 CAPPS School of the Year Award/Duties: Responsibilities: At Unitek College, we are dedicated to our students’ success and committed to providing them with our best service from start to finish. Our helpful admission representatives will help students define their goals and choose a program. Our experienced instructors will educate their students and provide hands-on training. Our devoted staff will support and help every student complete their program, and once they graduate, they’ll assist the student with their job search. In this position will provide fully prepared current instruction that meets desired learning outcomes, academic advising and career related counseling to students, actively engage in retention activities, and provide support for program and institutional initiatives. Assures compliance with federal and state requirements for in and out-of-state online and/or blended-learning operations

Under direct supervision, this position will recruit qualified students for the college’s academic programs in a compliant, appropriate and professional manner. Provide basic information, routine guidance and assistance to potential students on matters related to enrollment and the admissions process. Evaluate and resolve student inquiries, issues, and problems, and ensure appropriate action is taken to the satisfaction of the student, Unitek College, and/or relevant regulatory agencies. Uphold enrollment standards by complying with related governmental regulations and standards of accreditation, and by enrolling only students who meet eligibility requirements as published in the college’s catalog. Demonstrate positive attitude and motivation, concern for students, teamwork, excellent time management skills and the work ethic to follow-through on commitment to students and the organization. Use Company approved Admissions materials during telephone calls, interviews and enrollment process. Observe and adhere to all company polices and best practices. Exercise judgment within defined procedures and practices to determine appropriate course of action.

Educate and provide technological and academic training to students.

Ensure students are aware of the competencies necessary for all objectives in the syllabus

Design and carry out a lesson plan for each class taught that recognizes students’ abilities, learning styles and provide accommodation for individual students’ differences

Always exhibit World Class Service when working with students as well as coworkers

Analyze outward signs of problems that students may have that inhibit their achievement and take appropriate action

Refer students to campus director or student services to overcome those traits that appear to be keeping the student from a high level of achievement

Identify and refer students who are “at risk” of leaving the course to student services

Provide ongoing student advisement and academic counseling

Use a variety of means of evaluation to support student abilities (cooperative learning, reports, and teamwork)

Provide input and participate in academic committees formed for the purpose of enrichment of both the programs and student life on campus

Support all company initiatives by process and procedure as communicated

Work and communicate effectively with all campus departmental staff

Adhere to all company policies and procedures

Comply with all State, Department of Education, and accreditation regulations

Life Insurance Agent/Underwriter/In Training (Unlicensed)

LAMPE INSURANCE AGENCY, LLC. Springfield, MO.

October 9, 2020-Feb. 13, 2021 (PT Remote)

Life Insurance Agent Job Responsibilities/Duties: (Unlicensed in Training)

Provides service to clients’ changing insurance needs by selling life insurance.

Establishes productive working relationships with clients.

Develops base for long-term sources of clients.

Compiles lists of prospects.

Determines clients’ particular needs and financial situations by scheduling fact-finding appointments and determining the extent of present coverage and investments.

Ascertains clients’ long-term goals.

Develops a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation.

Communicates with adjusters.

Obtains underwriting approval by completing application for coverage.

Completes coverage by delivering policy, planning future follow-up visits, and evaluations of needs.

Provides continuing service by providing direct deposit forms, processing changes in beneficiary, and Provides death benefits by delivering policy proceeds and reassessing client needs.

Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.

Enhances insurance agency reputation by accepting ownership for accomplishing new and different request and exploring opportunities to add value to job accomplishments.

Chair, Medical Assisting Department

Program Director/Practicum Coordinator

Assistant Professor/Career Readiness Coach

SOUTH COLLEGE, Knoxville, TN.

October 2015-October 2020

All academic personnel are expected to maintain professional standards, attitude, and performance levels to ensure effective, safe, ethical, and legal performance in all aspects of the position. This includes giving serious consideration to all forms of informal and formal performance evaluation (e.g., student evaluations, classroom visitation, annual performance review, clinical site evaluation, etc.) and seeking methods for improvement while striving for academic excellence.

Duties:

Course Taught: Medical Terminology, Introduction to Medical Assisting, Medical Laboratory Procedures, Practicum Coordination, and Clinical Assisting Procedures.

The college is organized into Schools with Academic Departments and stand-alone Academic Departments. Each Academic Department includes those subject areas that are closely related and are usually, but not exclusively, prefixed with the same letter code. The Department Chairpersons are concerned with the curriculum and instructional programs within their designated Departments. Departments within a School will work together collaboratively on items of common interest. Department Chairpersons for standalone Departments are appointed by the Executive Vice President (with the approval of the President) and report directly to the EVP. The duties of the Department Chairpersons include:

Supervising the faculty members within the Department and in coordinating their activities to ensure that all requirements in the South College Faculty Member Job Description are carried out effectively. This includes scheduling of regular meetings with faculty and staff to ensure collaboration and consistent communication.

Analyzing policy loan applications. Implementing and/or coordinating quality instructional programs and the course offerings within the Department. This includes leadership in the development, implementation, and continuous evaluation of the curriculum, including sequence of courses and student learning outcomes, as well in the writing, editing, and evaluation of course objectives and ensuring appropriate evaluation measures. Improvement measures should be sought and implemented as appropriate.

Selecting and coordinating the practicum component of the curriculum. This includes selecting appropriate practicum sites and securing agreements with outside entities, providing orientation for the on-site supervisors, and overseeing evaluation of student experiences.

Recruiting and recommending to the EVP qualified personnel for employment within the Department. The Department Chairperson is also responsible for orienting, supervising, and evaluating the teaching personnel in the Department. The recommendations and evaluations of the Department Chairperson will be made to the EVP.

Leading the planning, assessment, and evaluation activities of the Department in conjunction with the South College systematic planning process. This includes the completion of the annual strategic plan and associated assessment report(s).

Supervising and assisting in the process of student advisement. This includes establishing an appropriate system for advisement in the scheduling of classes, student disciplinary issues, and academic and personal issues affecting student matriculation.

Preparing an annual budget for the Department in conjunction with the EVP, following collaboration with the faculty.

Ensuring that a quarterly class schedule is completed and submitted to the EVP.

Ensuring that all accreditation requirements are met by the program for both

institutional accreditation and programmatic accreditation if applicable.

Leading the completion of self-studies or reports as required for accreditation or state purposes.

Coordinating the programmatic advisory committees as designated in the faculty handbook.

Ensuring that appropriate evaluations of Faculty and Staff within the Department are completed in a timely manner.

Actively participating in all committees assigned to or volunteered for. May include institutional accreditation activities and participation in special projects.

Participating in all general faculty meetings, advisory board meetings, and graduation ceremonies.

Assisting the librarian staff in the selection and/or culling of the library collection.

Participating in all institutional and/or Department committees assigned to or volunteered for.

Participating in annual Departmental community service project.

Participating in scholarship and service activities to assist in meeting the South College outcomes identified for these areas.

Participating in professional development activities – minimum of 2 per year. Maintaining active membership in professional organizations related to field, if appropriate. Also, maintaining current knowledge of subjects taught in the school to include monitoring of educational and professional literature for the best practices in areas related to courses taught.

Attending a minimum of 2 in-services hosted by South College each year.

Responding, in a timely manner, to specific and general information requests from the college and administrative officials, prospective employers, professional organizations, public agencies, civic organizations, private foundations, general public, and students, as appropriate. At all times, promote appropriate standards of linguistic expression in both written and oral communications.

Continually seeking to improve knowledge and usage of classroom and course technology through attendance at training sessions. Moodle sites should be maintained to ensure continued class activity in the case of emergency necessitating cancellation of a class.

Performing instructional duties as outlined in the faculty member job description.

Adhering to college policies as described in the faculty and employee handbooks, job descriptions, policies and procedures manual, catalog, or other separate guidelines.

Complete other duties as assigned by the Executive Vice President or President

Master Associate Faculty-College of Health & Sciences

Program Coordinator, Medical Assistant Associate Degree Program

Practicum Coordinator, Medical Assistant Associate Degree Program

Program Coordinator, Medical Administrative Associate Degree Program

Practicum Coordinator, Medical Administrative Associate Degree Program

Career Readiness Coach

March 19, 2012-Sep. 28, 2015. NATIONAL AMERICAN UNIVERSITY, Denver & Centennial, Colorado

Duties:

*A. Administrative

1. Serve on the program’s faculty assessment committee and ad hoc committees.

2. Attend and participate in faculty meetings.

3. Participate in regional accreditation reviews and reports, as requested.

4. Coordinate program accreditation activities and self-study.

5. Develop the medical assisting program to meet program accreditation requirements and make recommendations to revise curricular offerings.

6. Develop and work with the local program advisory committee in conjunction with the system program chair to ensure that the curriculum meets currently acceptable performance standards.

7. Assist in the publicizing and dissemination of information about the program.

8. Work with admissions staff in recruiting students.

9. Assist the system program chair with scheduled program review activities.

10. Hire, train, and appraise qualified program faculty.

11. Assist with the quarterly academic awards/honors program, as requested.

12. Participate in campus graduation ceremonies.

13. Monitor and report compliance with university academic policies and procedures, as requested by the regional vice president of academic and learner services.

14. Maintain professional standards and ethics.

* B. Advising

1. Serve as the primary advisor for the Medical Assisting program at orientation sessions and quarterly registration periods.

2. Assist students with course scheduling and provide guidance in their academic and personal development.

3. Review and submit to the academic dean all requests for approval of independent studies and course substitutions.

4. Serve as the primary medical assisting advisor at orientation sessions.

5. Sustain the highest percentage of student retention possible by maintaining student/faculty contact and addressing problems and concerns in assigned areas.

* C. Curricula

1. Work with faculty assessment committee to assure that the program missions, goals, students learning outcomes, status sheet, and master syllabi, utilizing cognitive, psychomotor, and affective competencies and objectives, are current and comply with accreditation requirements.

2. Submit recommendations for textbooks and related instructional materials to the faculty assessment committee for review.

3. Order faculty copies of textbooks for program faculty, if requested, to ensure that all instructors have access to the most current textbooks and instructional materials.

Program Coordinator Medical Assisting 3 of 3 Effective 08/24/10 Revised 09/15/2015

4. Provide projected course offerings for the program to the academic dean on a quarterly basis.

5. Schedule courses and instructors on a quarterly basis while ensuring

Contact this candidate