Nilufa
SFDC Developer
Email: **********@*****.***
Ph #: 706-***-****
Professional Summary:
* ***** ** ********** ** Salesforce CRM Implementations: Analysis, Design, Development, Administration, Integration, supporting the cloud applications, communities and migration from classic to Lightning, Lightning component development.
Experience on Salesforce Lightning UI using Aura Components and LWC (Lightning Web Components).
Working experience with Lightning Component Framework, using Lightning component in Visualforce and adding lightning component to Salesforce1. Proficient in configuring and customizing Salesforce1 App.
Hands - on experience in building responsive application using by creating Lightning components (Client/Server side controllers) using aura framework, Salesforce LDS styling.
Experience in modifying Visualforce pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
Experienced customizing standard objects Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards
Experienced in Apex Classes, Apex triggers, Visualforce pages, Custom components, Custom Settings, Force.com API.
Effective employment of Apex Data Loader, Import Wizard and Data Manipulation Language for data migration and management in bulk.
Expert in implementing Security, Sharing rules, Profiles and Permission sets at object, field and record level for different users at various levels of organization.
Experience in deploying between the Production and Sandboxes by employing the Force.com Migration Tool and Eclipse.
Extensively worked on SOQL, SOSL and DML.
Good exposure to different applications like Sales cloud, service cloud, marketing cloud and community cloud.
Proficient in analyzing business requirements, Entity Relationship diagram (ERD) and implementing them to Salesforce objects, master-detail relationships, lookup relationships.
Hands on experience in developing and deploying custom integration Salesforce.com CRM solutions.
Experience with data migration through Import Wizard, Data Loader, Workbench and Bulk API’s in Salesforce.
Highly Skilled in upgrading Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages. Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components.
Proficient in Data Migration from Traditional Applications to Salesforce using Data Loader Utility, Apex Data Loader.
Proficient in creating Custom Objects, Custom Fields, Custom Tabs, pick list, Profile Based Page Layouts, Custom Reports, Workflows, Relationships, Record types, Validation Rules.
Experience in working with Visual Studio environment for writing Business logic in Apex Programming Language.
Adept in sales analysis, marketing & customer support business processes used by Salesforce.com customers and recommendations to customers for improving their processes using Salesforce.com
Expertise in developing Web Services using WSDL, SOAP and REST API’s.
Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.
Technical Skills:
CRM
Salesforce.com
SFDC Technologies
Lightning, Aura, Apex Custom Controllers, Apex Data Loader, Apex Language, Apex Classes, Apex Triggers, Batch Class, Visualforce (Pages, Components & Controllers) Workflows, Approvals, Email Templates, Formulas, Validation Rules, Roles & profiles, Dashboards, Custom Objects
SFDC Tools
Force.com Eclipse IDE, Plug-in, Force.com Explorer, Force.com Excel Connector, Force.com Platform (Sandbox and Production) Exact target, Sales cloud, Service Cloud, Marketing Cloud.
Programming Languages
Apex
Operating Systems
Windows, Linux
IDE
Force.com IDE, Eclipse, Visual Studio
Professional Experience:
Client: Southern First Bank, Greenville, SC Jul 2022 – Till Date
Role: SFDC Developer
Responsibilities:
Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
Leveraged APEX Controller to make a call for external requests to retrieve data from various API’s and displayed them on to the component.
Implemented Salesforce Development Cycle covering Service Cloud, & App-exchange applications.
Worked on Lighting web components (LWC).
Developed Apex triggers, classes to achieve user’s desired functionality and have written the dependent test classes.
Involved in Deployment, deployed all the classes, triggers, objects, components, pages from sandbox environment to production environment.
Implemented Salesforce Lightning UI using Aura Components and LWC.
Written client-side scripting in aura controllers and controller helpers for handling events and triggering actions.
Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.
Involved on creating Lightning Pages inside Lightning community Builder.
Setting up Service Cloud Console, Cases (Web to case, email to case), Solutions, Case Assignment, and CTI Interfaces.
Designed and developed Service cloud and integration.
Worked on Reports and Dashboards in Salesforce Classic and Salesforce Lightning.
Designed and deployed Custom tabs, validation rules, and Approval Processes for automating business logic.
Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
Retrieved some data and its functionality from Third-Party API's and displayed within the lightning component.
Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
Created Users, Roles, Public Groups and implemented role hierarchies and record level permissions to manage sharing access among different users on service cloud of SFDC.
Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
Environment: SFDC, Apex, Data Loader, Lightning Web Components, Import Wizard, Triggers, Components, Controllers, Workflow, Visual Studio, Change Sets, Validation Rules, Reports, Report Types, Custom Objects, Tabs, Email Services, Service Cloud, Windows.
Client: MagMutual Insurance Company, Atlanta, GA Oct 2020 – Jun 2022
Role: SFDC Developer
Responsibilities:
Implemented service cloud, service console and configured Email-to-Case and enabled communities in cases.
Working on BRDs, Project Estimations, implementing Scrum /Agile Methodologies while Project Planning
Experience in customization: formula fields, validation rules, workflows, approval Process, page layouts and search layout.
Developed and Configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization
Customized the entire Salesforce.com applications to incorporate the business requirements which involved creating Web Forms and processing the data in SFDC with the extensive usage of Web services API.
Experienced in the use of Data Loader and scheduling timely data backup operations using Apex scheduler.
Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity
Used the sandbox for testing and migrated the code to the deployment instance after testing.
Extensively involved in data migration from three legacy systems to Salesforce
Troubleshooting email campaigns, workflows, approval cycles, or auto-responders that generate excessive bounced mails.
Designed various HTML Email templates for Auto-Response to customers
Learning to use Salesforce Lightning combines the new Lightning Design System, Lightning App Builder and Lightning Components to enable anyone to quickly and easily create modern enterprise apps build on Salesforce1 Platform.
Working towards learning the usage of Salesforce Lightning to delivers a modern, smart experience across every device.
Mapping customer scenarios in Lightning Process Builder
Working on automating processes with lightning process builder and implementing SSO for large Salesforce user base managing the continuous improvement of the infrastructure in agile environment by partnering with development team.
Environment: Salesforce.com platform, Force.com IDE, Lightning, Apex, LWC, Pages, Data Loader, HTML, Java, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Service Cloud, Email Services, REST, Sandbox data loading, Agile, Templates, Windows.
Client: Office Depot, Boca Raton, FL May 2019 – Sep 2020
Role: SFDC Developer
Responsibilities:
Involved in SDLC including Analysis, Requirement gathering, Designing, Development, Enhancements and Testing.
Customized Page layouts, record types, Security & Access Controls and Communication Templates as per the organization requirements.
Set up Marketing Campaigns, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules
Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs.
Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Cases, Activities, Dashboards and Reports.
Efficiently worked on customizing with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities using Apex.
Customize applications, including page layouts, fields, tabs, and business processes in Salesforce Lightning
Involved in setting up Profiles and assigning the Profiles to the Users.
Involved in setting up the Role Hierarchy and assigning the Users as per the role.
Created record types, page layouts, configured page layouts and assigned pages layouts to different record types.
Supported the Data migration activities using out of the box Data Loader.
Performed the activities like insert, update and delete and export using apex data loader.
Deployed Salesforce components using Inbound and Outbound change sets for every sprint release.
Environment: Salesforce, Apex Data Loader, Microsoft Excel, Salesforce App Exchange.
Client: Direct Auto Insurance, Nashville, TN Oct 2017 – Apr 2019
Role: SFDC Developer
Responsibilities:
Involved in capturing, analyzing and documenting requirements for Salesforce.com implementations.
Developed various Custom Objects, Components, Controllers, Custom Reports, Custom Tabs, Labels, Visualforce pages, Validation rules, Approval Processes and Auto-Response rules for automating business logic and report folders for different users and profiles based on the requirement.
Implemented Salesforce for Outlook functionality and installed outlook integration with different user systems.
Worked with Data Loader, App Exchange Applications, Validation Rules, Workflows, Approval Process and Reports & Dashboards.
Involved in setting up Profiles, Role Hierarchy and assigning the Profiles to the Users.
Created different profiles and setup the permissions based on the roles in the organization.
Worked on Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
Involved in duplicate management logic using Salesforce.com Duplicate rules and matching rules functionality.
Developed and implemented both the time dependent and time independent workflows as per the requirement.
Created the unit test cases and reviewed the tester test scenarios based on the functionality.
Used SOQL/SOSL for DML operations on various standard and Custom Reports and Reports Folders for different user profiles based on the need in the organization.
Developed and deployed Workflows and approval process wherever necessary.
Created profiles, roles and implemented object level, field level and record level security.
Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
Environment: Salesforce, Apex Classes, Controller Classes, Apex Triggers, Data Loader, AppExchange, Validation Rules, Workflows, Approval Process, Reports & Dashboards, Sandbox, SOQL, SOSL
Client: Signature Bank, Sandy Springs, GA Jul 2015 – Sep 2017
Role: SFDC Developer/Admin
Responsibilities:
Written Apex Triggers, Apex Class (Controllers - Custom & Extensions), Utility classes and Exception classes.
Worked with Visualforce Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Web Services, Apex Classes and Apex Triggers.
Performed Salesforce administrative tasks - Creating Users, Roles, Profiles, Permission Set, Public Groups, Queues, Sharing Rules, Validation Rules, Single Sign-On and Deployments.
Created workflow rules and defined related actions like, time based trigger tasks, email alerts, filed updates to implement business logic.
Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts and Reports.
Used Salesforce Developer Console to execute Apex Codes and SOQL Queries to verify Salesforce data.
Created and maintained Reports and Dashboards to provide fast access to key business metrics.
Involved in mapping the fields between the current reporting system and Salesforce using dataloader.
Worked with business users in pre-deployment activities and fixing issues immediately in the UAT sandbox.
Environment: Apex language (Classes, Controller classes, Triggers), Visualforce, Force.com IDE, Validation rules, Time dependent action triggers, Email Templates, SOQL, Data loader.