Front Desk Data Entry
Resume:
Cecilia Carrizales
************@*****.***
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
Customer Complaint Resolution
Visitor and Customer Relations
Documentation and Reporting
Microsoft Office Suite
Attention to Detail
Verbal and Written Communication
Scheduling and Calendar Management
Multitasking and Prioritization
Customer Service-Oriented
Data Entry and Database Software
Multi-Line Phone Systems
Customer Service
Positive Attitude and Energetic
Prioritization and Time Management
Appointment Scheduling
Call Answering and Routing
Oral and Writing Communication
Package and Mail Receipt
Listening Skills
Customer Assistance and Interaction
Call Routing
Cash Transactions
Experience
September 2022 - Current
South Side Foot & Ankle Clinic - San Antonio, TX
Front Desk Receptionist
Explained policies and procedures to visitors.
Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Scheduled appointments and maintained and updated appointment calendars.
Handled payment processing and provided customers with receipts and proper bills and change.
Signed for packages, recorded deliveries and distributed to personnel.
Protected clients' rights by maintaining confidentiality of personal and financial information.
Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Greeted visitors entering establishment to determine nature and purpose of visit.
Greeted customers, answered general questions and directed to appropriate locations.
Completed basic bookkeeping and document filing.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Greeted visitors to provide information and direct to appropriate personnel.
Maintained client accounts by obtaining, recording and updating personal and financial information.
January 2021 - August 2022
K Charles Salons - San Antonio, TX
Front Desk Receptionist
Scheduled and confirmed appointments.
Served visitors by greeting, welcoming and directing to appropriate personnel.
Greeted visitors entering establishment to determine nature and purpose of visit.
Updated and recorded customer or client information to maintain accounts.
Greeted and directed visitors to appropriate personnel and answered average of [Number] calls and emails daily.
Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Scheduled appointments and maintained and updated appointment calendars.
Greeted customers, answered general questions and directed to appropriate locations.
July 2019 - December 2020
Mi Mexico Lindo - San Antonio, TX
Restaurant Waitress
Responded to ad hoc cleaning duties at end of shift.
Served food and beverages to patrons and immediately remedied issues with orders.
Presented menus to patrons to answer questions about offered items and make suitable recommendations.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Trained new employees on restaurant procedures and plating techniques.
Prepared checks, itemizing total meal costs and taxes.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Cleaned tables and chairs to prepare dining area for next customers.
Addressed complaints to kitchen staff and served replacement items.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Trained new employees to perform duties.
June 2017 - June 2019
Whatta Burger Drive In - San Antonio, TX
Team Leader
Assessed company operations for compliance with safety standards.
Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Delegated daily tasks to team members to optimize group productivity.
Identified needs of customers promptly and efficiently.
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Reviewed completed work to verify consistency, quality and conformance.
Completed daily quality assurance duties to provide feedback for improvements.
Maintained daily inventory to facilitate successful material distribution.
Education and Training
June 2018
Thomas Jefferson High School For Advanced Studies San Antonio, TX
High School Diploma
St Philips College San Antonio, TX
HVAC
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