sales management

Emil Dzhebrailov

****.***********@*****.***

Cell: 917-***-**-**

**** ****** ***,

Delray Beach FL 33445

EDUCATION

Software Engineering Career Course at Boca Code

March 2022 • Boca Raton, FL

John Jay College of Criminal Justice / Associate Degree 2008 - 2010 • NEW YORK, NY

EXPERIENCE

National Debt Relief/Debt Specialist

SEPTEMBER 2023 - APRIl 2024 • Fort Lauderdale, FL /Miami

● Utilize client relationship management software (Salesforce) to facilitate the process of responding to customer calls and addressing customer concerns

● Resolve client inquiries, complex scenarios and concerns with confidence, relationship building and listening skills

● Support the clients with empathy, understanding, and subject matter knowledge

● Document client discussions clearly and concisely

● Present settlement proposals to clients for approval

● Strong working knowledge of client service processes, using an internal knowledge base, and providing a positive client experience

● Responsible for guiding the client’s discussions with next steps to progress towards their financial goals

● Assist clients that may have creditors seeking legal action; we provide guidance through this process

● If required, escalate and direct clients to managers, team leads, and other departments as needed

Ascendo Resources/IT Executive Recruiter (Contract) DECEMBER 2022 - JUNE 2023 • Fort Lauderdale, FL /Miami

● Market consultants to internal sales team

● Analyze the market and identify new trends

● Improve the candidate database using different sources and create your own candidate network

● Identify candidates for client job openings through cold calling, job postings, social media recruiting, job board sourcing, and referral generation

● Review resumes and conduct phone screens, interviews, and reference checks for technical resources

● Understand and summarize candidates’ key strengths, liabilities, and requirements through various technical screening practices

● Pipeline candidates of varying accounting and finance skill sets, experience level, and pay rates

● Used Bullhorn, Workday, MS Teams, MS Office, Linkedin, Indeed and Dice 2

Robert Half/ Sr. Technical Recruiter (Contract)

MAY2022 - OCTOBER 2022 • Fort Lauderdale, FL /Miami

● Collaborating with department managers to compile a consistent list of requirements

● Identify future hiring needs and developing job description and specifications

● Attracting suitable candidates through databases, online employment forums, social media and called calling

● Conducting interviews and sorting through applicants to fill open positions

● Assessing applicants' knowledge, skills, and experience to best suit open positions

● Completing paperwork for new hire

● Promoting the company's reputation and attractiveness as a good employment opportunity

● Keeping up-to-date on current employment legislation and regulations and enforcing them within the company

● Providing recruitment reports to team managers

● Used Salesforce, Workday, MS Teams, MS Office, Linkedin, Indeed and Dice Bay Ridge Nissan / Sales Consultant, Sales Manager (Reason for leaving relocated to Florida) MARCH 2019 - DECEMBER 2021 • BROOKLYN, NY

● Sold various products including: new and used automobiles and related services such as extended warranties, service agreements

● Followed up with past customers to ensure they satisfy with their vehicles

● Attracted customers through database, called calling, and internal softwares (Momentum, CRM)

● Maximize sales by regularly connecting with well-established clients and building relationships with prospective customers; promote new products and keep informed of sales events Exotic Auto Bath, Inc. (Owner)

JUNE 2017 - FEBRUARY 2019 • BROOKLYN, NY

● Managed daily operations of a car detailing shop

● Hired and trained staff; supervised and coordinated activities of workers engaged in washing and polishing

● Increased business sales utilizing various marketing collateral Smart Addiction, Inc. (Owner)

SEPTEMBER 2012 - JUNE 2017 • BROOKLYN, NY

● Managed daily operations; expanded business to 4 stores

● Repaired various electronic devices and addressed customer concerns/needs

● Negotiated pricing and purchased electronic parts from various wholesalers AT&T Mobility / Assistant Manager( Reason for leaving opened my own cell phone store) JULY 2010 - JULY 2012 • BROOKLYN, NY

● Handled new or existing customers with wireless service agreements and upgrades

● Assisted customers with determining cellular phone needs

● Educated and engaged customers through product demonstrations

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