Scrum Master Project Manager

Fabio da Cunha, pmp®, mba, cspo, csm

IT PROJECT MANAGER SCRUM MASTER PRODUCT OWNER

United States **************@*******.*** 786-***-**** LinkedIn

PROFESSIONAL SUMMARY

Driven and strategic Certified PMP®, Scrum Product Owner (CSPO), Certified Scrum Master (CSM) and Advanced Scrum Developer (A-CSD) well-versed in leading and managing cross-functional teams to plan, build, launch, and manage systems, products, and innovations. Demonstrated ability to oversee all facets of the project lifecycle via expertise in various project management methodologies (e.g., Agile, Scrum, Kanban, SAFe). Highly skilled at identifying problems and developing effective solutions, monitoring performance metrics, and analyzing processes to identify areas of opportunity and developing and implementing improved practices that result in optimized productivity and increased efficiency. Multilingual speaker of English, Portuguese, and Spanish. Future Scrum Master, IT Project Manager, or Agile Project Manager.

CORE COMPETENCIES TECHNICAL SKILLS

●Software Development Lifecycle (SDLC)

●Project/Product Management

●Stakeholder Engagement

●Scrum, Agile, Kanban, SAFe

●Process Mapping & Improvement

●Integration Oversight

●Vendor Relations Management

●Cross-functional Collaborations

●Data Gathering & Analysis

●Issue Resolution

●Team Leadership

Technologies: PMP, Jira, MS Office Suite/Teams, Kanban, MYSQL, SmartSheet, Agile Methodology, SAFe and Waterfall

PROFESSIONAL EXPERIENCE

Information Technology Manager Do it Best – US May 2024 – Present

United Hardware merged with Do it Best in May 2024

Leadership and Strategy: Provide visionary leadership to the data analytics teams, fostering an environment of innovation and continuous improvement.

Develop and implement a comprehensive data strategy that aligns with the organization's objectives, enhancing decision-making and operational efficiency.

Team Management and Development: Oversee the recruitment, training, and development of data analytics personnel, ensuring a high-performing team capable of meeting the organization's data needs.

Manage team performance, setting clear goals and objectives, and providing regular feedback and support.

Data Governance and Quality: Establish and enforce data governance policies and procedures to ensure data integrity, quality, and security.

Technology and Innovation: Evaluate and recommend data analytics technologies and tools that enhance the organization's analytical capabilities.

Korber LMS/WMS Implementation Expert.

IT Manager – Distribution Center & Retail Data United Hardware – US Jul 2023 – Apr 2024

Enhance distribution center operations through optimization of its warehouse management systems (WMS), labor management system and voice-picking systems; analyze the business environment and determine operating needs for IT systems via discussions and surveys with end-users, leading to a 15% reduction in IT response time within the first two months of implementation.

Oversee multiple IT projects, integrating dependent schedules, deliverables, and related activities; manage project timelines, allocate resources, and monitor progress to ensure projects are delivered on time and within scope; lead automation project for the Shipping department with objective of reducing paperwork through internal processes integration with a 3rd party transport logistic company.

Lead all phases of the SDLC from design through release and all architectural layers of assigned systems; work closely with end-users, relevant internal teams and external vendors to ensure alignment and coordination across operations as part of seamless implementation of existing and new systems; swiftly resolve electronic data interchange (EDI) transaction glitches like invoices, orders, and shipments.

Establish strong partnerships with software, hardware, and other suppliers to ensure efficient collaboration; manage dealer data integration, work with POS vendors, troubleshoot issues, and aid dealers.

Direct a 5-member IT systems development team’s service delivery to all departments; continuously support their growth via mentoring, coaching and assessments; contribute to building bench strength through strategic hiring, training, and effective onboarding.

Project Manager/Scrum Master InPhonex – Miami, FL Jul 2019 – May 2023

Managing a Scrum Team of 10 (e.g., backend developers, frontend developers, testers), driving all aspects of the SDLC from elaboration to deployment; facilitated and supported all scrum ceremonies, including Sprint Planning, Daily Scrum, Sprint Review, Backlog Refinements, and Sprint Retrospective.

Integrated Agile, Kanban, and SAFe techniques to deliver the best products; partnered with the product owner, development lead, and QA lead to ensure the team had an appropriate level of ready backlog; recommended techniques for effective product goal definition and product backlog management; ensured user stories were appropriately ranked to deliver features as planned; successfully reduced issues/bugs in published code by 80%.

Ensured sprint releases stayed on track by updating sprint activities in agile planning and execution tracking tool. Assisted with status reporting, velocity metrics, sprint accomplishments, in addition to socializing current risks and issues.

Coached the teams in improving their maturity of Agile and Scrum best practices, delivery and quality though continuous improvement; established a culture of self-organizing, cross-functional, and accountable teams; managing and helping those outside the Scrum teams understand which of their interactions with the Scrum teams were helpful and which were not.

Accomplished 100% of test code coverage for the API application.

Senior Software Development Manager InPhonex – Miami, FL Oct 2012 – Jul 2019

Partnered with developers to anticipate and seek out obstacles, implementing solutions that allowed engineers to fulfill strategic and tactical business goals; developed solid understanding of the business as it related to the team’s supported services and kept projects aligned through conferences and daily meetings.

Served as key member of team that added more than 10 new features in the main company application, including SMS, voicemail, fax2email, voicemail transcription, CRM, and reports.

Scaled developer support to keep pace with Sales and Partnership growth; delivered solutions and tools that helped the team make decisions based on the business’ commercial needs; engaged with Customer Service to gather more details on their needs and shape viable solutions.

Designed, developed, debugged, tested, and maintained both new and existing systems; wrote and developed Object-Oriented PHP code to create solutions that improved internal tooling; utilized MYSQL to create views and functions; stored procedures in the SQL database; maintained a critical code to handle all servers’ background processes; used Cerberus and Jira applications to manage and control all work.

Manager and performed administrative and reporting tasks (e.g., financial management, expense management, office inventory management).

EDUCATION

Master of Business Administration (MBA), Project Management University of South Santa Catarina (UNISUL) – Brazil

Bachelor of Applied Science, Computer Science University of South Santa Catarina (UNISUL) – Brazil

CERTIFICATIONS

Project Management Professional (PMP®) Project Management Institute

Certified Scrum Product Owner (CSPO) Scrum Alliance

Certified Scrum Master (CSM) Scrum Alliance

Advanced Scrum Developer (A-CSD) Scrum Alliance

Certified Scrum Developer (CSD) Scrum Alliance

Scrum Fundamentals Certified (SFC) SCRUMstudy

Career Essentials in Project Management Microsoft and LinkedIn Career

Project Management Foundations LinkedIn Learning

Agile Scrum Foundation EXIN

ITIL® Foundation Certificate in IT Service Management (ITILF) EXIN

Lean Six Sigma Green Belt Six Sigma Academy Amsterdam

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