Customer Service Moreno Valley

Yarlet Medina

***** ******** ******

Moreno Valley, CA 92553

*******@*******.*** 951-***-**** LinkedIn Profile Objective

To obtain a position within your organization where I can utilize my bilingual communication skills, excellent organizational abilities, and outstanding customer service experience to contribute to the success of the team.

Skills and Qualities

• Bilingual: Fluent in English and Spanish

• Communication: Strong presentation and interpersonal skills

• Customer Service: Proven ability in conflict resolution and client relations

• Organizational: Strong organizational abilities and attention to detail

• Collaborative Team Player: Effective working independently and in team settings

• Reliable and Driven: Demonstrated reliability, responsibility, and self-motivation Professional Experience

Corporate Trainer

StorAmerica Management, Irvine, CA

April 2023 to July 2024

• Spearhead the review and revision of monthly specials, ensuring seamless communication with Regional Managers.

• Drive weekly follow-up processes, enhancing reservation and lead management.

• Address and resolve delayed or missed calls, providing actionable feedback to employees.

• Generate and present comprehensive weekly reports to the Director.

• Facilitate meetings with Logistics and Compliance Coordinators, RMs, DMs, and Training Specialists to implement new procedures.

• Conduct and review audits, focusing on areas of concern such as Phone and Financial Audits.

• Mentor and train new hires, monitoring their performance and conducting retraining as needed.

• Design and manage training programs via the Zywave platform, hosting company-wide training seminars.

• Supervise Training Specialists and coordinate their schedules, ensuring timely completion of duties.

• Collaborate with HR on recruitment and field logistics, overseeing cybersecurity training compliance.

• Implement new policies and procedures as directed by the Director, managing training budgets and participating in management meetings.

• Oversee and track secret shop reports, providing feedback and monthly/quarterly reports.

• Assign new hire training schedules.

• Liaison between Director and RM/DM/TS to determine training needs. Training Specialist

StorAmerica Management, Riverside, CA

October 2014 to April 2023

• Provided outstanding customer service and addressed tenant inquiries

• Managed rental agreements and performed property checks

• Oversaw field personnel and controlled delinquencies

• Performed minor maintenance and reconciled cash balances

• Met monthly revenue goals and managed payroll and invoicing

• Maintained up-to-date customer records and conducted background research

• Trained staff, conducted district meetings, and assisted with special projects

• Conducted financial audits and physical inspections Administrative Assistant to the Regional Manager

StorAmerica Management, Riverside, CA

June 2017 to June 2018

• Provided administrative support to the Regional Manager

• Managed documents, data entry, and customer complaints

• Handled vendor relationships and maintained an orderly filing system

• Assisted with recruitment and coordinated travel arrangements

• Participated in budget development and monitored regional expenses

• Conducted uniform inventory and maintained supplies

• Assisted with special projects

Volunteer Experience

Volunteer

Inland Empire Health Plan

• Assisted with health fairs and information booths Volunteer

Southern California Esperanza y Vida, Moreno Valley, CA

• Filed paperwork and conducted community outreach

• Assisted with health presentations and fairs

Education

Associate in Aviation Management and Operations

Miramar San Diego Community College, San Diego, CA Business Administration and Management

CETYS Universidad, Mexicali B.C.N. Mexico.

High School Diploma

Citrus Hill High School

2012

Skills

• Property Management

• Customer Service

• Microsoft Word and Excel

• Accounting and Budgeting

• Sales Support

• Presentation Skills

• Event Planning

• Bookkeeping

• Project Management

• General Ledger Accounting

• Payroll and Account Reconciliation

• QuickBooks

References

• Lorenzie Harris 626-***-**** - StorAmerica

• Kattiana Etka 949-***-**** - StorAmerica

• Alistair Schneider 781-***-**** - AI-Lean

• Veronica Garcia-Mendoza 951-***-**** - StorAmerica

Contact this candidate