Customer Service Technical Support
Resume:
Norberto Paraiso Ubando Jr.
***********@*****.***
Bonuan Gueset Centro
Dagupan City Philippines 2400
Objective
Aspiring to obtain a position as a call center representative in a dynamic environment, to handle calls for the corporation, respond to simple queries and route calls to the proper person, and improving my role as I enhance my customer service abilities and acquire knowledge about different services. Key Qualification
Assisted customers with their queries and problems by phone and e- mail.
Established and maintained contacts with new and existing customers as per the direction of the supervisor
Helped customers place new orders easily
Forwarded important and serious matters to the seniors Transferred urgent calls to the required departments quickly and accurately
Entered and updated new customer details in the customer relationship management software according to administrative guidelines Achieved set targets of the firm by the stipulated deadline. Work Experiences
Support Engineer
Convergys Philippines
Microsoft OneDrive for Business and Microsoft Answer Desk Online
(September 2015-present)
Resolves customer issue with Microsoft OneDrive for business over the phone or via email.
Making sure all files are up to date from the cloud and from the local sync client.
Technical Support Representative
Telus International Phils.
(April 28, 2011-August 31, 2013)
Converse electronically and personally with computer end users experiencing trouble in order to verify and document problem Check with user guides, technical manuals and additional documents to research and put solutions into practice
Emulate and repeat technical problems meet by users Collect, systematize and keep up a problems and solutions log for use by further technical support analysts
Take part in the redesigning of applications and other software Give systems, network and Internet support to user Technical Support Representative
Teletech Philippines
(February 20,2011-April 20,2011)
Assisted customers with their queries and problems by phone Supported hotspot devices
Troubleshooting internet connection issue both wired and wireless Assisted billing issues
Customer Service Representative
Advanced Contact Solutions (US Airways)
(April 28 2009-February 15 2011)
Meet with corporate travel bureaus to assess requirements Ensure meeting the corporate sales targets during lean travel seasons Took inbound calls for providing service and product information Provided callers with information on packages and promotions Resolved customers’ technical issues over the phone Implement loyalty mileage programs for frequent business flyers Skills and Abilities
Ability to read, write, speak and understand English Outstanding oral and written communication skills
Very skilled in speaking with the public in a professional manner Profound ability to write reports and business mail Good math skills
Computer literate
Education
Primary Dominican School
SY 1982-1988
Dagupan City, Philippines
High School Dominican School
SY 1988-1993
Dagupan City, Philippines
College Lyceum Northwestern University
SY 1993-1995
Dagupan City, Philippines
Personal Information:
Date of Birth February 12, 1976
Place of Birth San Jose, Nueva Ecija, Philippines
Age 42 years old
Status Married
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