Customer Service Assistant Manager
Resume:
A. Mariza McGroarty
Charleston, SC *****
***********@*****.***
Bilingual (Spanish and English speaking) / remote experience O B J E C T I V E
Customer service focused professional. Passionate about providing compassionate service and making a positive difference in people’s lives. Skilled at building rapport, troubleshooting issues, and resolving customer concerns. Consistently recognized for excellence in customer satisfaction and am looking for a likeminded team. P R O F E S S I O N A L E X P E R I E N C E
2023 – 2024
Assistant manager, Darby Development, Charleston, SC
• Consistently exceeding occupancy goals
• Ensuring that the community’s need including creating relationship with tenants; oversee and coordinate all community transactions and successfully resolving tenant conflicts which lead to many five-star reviews via various websites
• Improving satisfaction through proactive communication and issue resolution
• Maintaining high standard of property upkeep by effectively managing maintenance requests
• Demonstrating strong leadership skills with the on-site team 2022 – 2023
Senior Associate Service Consultant, Wayfair LLC, Boston, MA Remote
• Promoted to senior role in first year for exceeding performance expectations
• Was responsible for senior level trouble shooting utilizing critical thinking and compassion towards customers
• Maintained 100% customer satisfaction survey scores by promptly resolving issue with empathy, critical thinking, and advanced troubleshooting
• Work performance resulted in receiving quarterly bonuses 2021 – 2022
Associate Service Consultant, Wayfair LLC, Boston, MA Remote
• Troubleshooting order issue and ensured smooth delivery by coordinating across departments and utilizing critical thinking
• Accurately documented all customer information and communications
• Maintained 100% customer surveys scores by using compassionate listening and delivering personalized service
• Consistently exceeded performance metrics, resulting in quarterly bonuses
• High organizational and critical thinking skills 2015 – 2020
Manager, May G. Hall Property Rentals, Inc., Charlottesville, VA Property management and real estate company
• Manage client relationships, oversaw the rental and maintenance of 53 properties
• Increased occupancy rate from 70% to 95% through marketing and reduction of maintenance requests by 45%
• Designed new system to streamline property management, reducing maintenance response by 50%
• Successfully organized and streamlined workflow processes for managing all aspects of the business
• Maintain accounts receivable and payable
• Perform and document property inspections
A. Mariza McGroarty
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2000 – 2015
Founder/Owner, Synergy Environmental, Inc., Florida Distributor of a proprietary all-natural biodegradable oil absorbent
• Initiated and managed approvals from regulatory agencies (EPA, DPEP, DERM)
• Coordinated laboratory testing of product for specific requirements
• Demonstrated product use cases to government agencies, including EPA
• Developed and presented trade show kiosks
• Identified problem areas for clients, and provided cost effective, environmentally friendly solutions
• Initiated projects and coaching of local school students, focusing on creating environmental awareness
• Trained and managed national distributor network, facilitating 45% sales growth
• Marketed product to potential clients, including education on the green environmental benefits
• Managed accounts payable/receivable, and distribution networks
• Engaged in press conferences concerning the use of product during and outside of environmental tragedies 1995 – 2000
*Assistant Manager, Falls of Pembroke Pines, Pembroke Pines, Florida
*Manager, Archstone Properties, Pembroke Pines, Florida
• Managed weekly and monthly reports
• Facilitated staff meetings
• Performed property inspections
• Assisted leasing office, including managing residential relationships in a very diverse community
• Developed and maintained monthly residential newsletter and monthly events to foster community engagement
• Boosted resident satisfaction scores from 78% to 91% in first year
• Coordinated with the maintenance department, ensuring timely schedule of work performed
• Administered collection policies and adherence to income level requirements
• Maintained property budgets and billing
1978 – 1995
Probate Paralegal, Various law firms, Florida
• Client liaison for law firms
• Prepared and submitted all probate documents
• Coordinated with judicial administration on additional case requirements
• Performed property inventory and managed estate asset distribution
• Managed accounts payable/receivable
• Administrated all correspondence with clients, courts, insurance, and outstanding bills held by deceased
• Developed asset reports for each estate, including outstanding obligations
• Managed and maintained database of Wills written over the course of 20 plus years V O L U N T E E R E X P E R I E N C E
• SARA: Providing bilingual translation for survivors of sexual violence.
• Dream of the Heart: Co-facilitate mindfulness and personal development retreats for adults in the Charlottesville area, centered around The Four Agreements along with other teachings.
• Community Charter Middle School: Successfully participated in the implementation of a mindfulness and HeartMath program within the school.
• Kriya Yoga Ashram, Miami, Florida: Worked side by side with the Swamis providing support in the writing of books; development of programs and retreats; liaison for Ashram visitors worldwide.
• Broward General Hospital, and various other hospitals: Support in the children's wards and NIC units.
• Various nursing homes
A. Mariza McGroarty
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T R A I N I N G S / W O R K S H O P S
• LifeSpring: Six-month leadership program which I successfully lead and was chosen as the "Torch" by the corporate office; coordinated community efforts for holiday meals, renovation of foster care and Women in Distress homes in the community.
• VDSS Foster Care, Charlottesville, VA
* Training for certification in foster care program
* Proposed program keeping Mother and child(ren) together;
* Provided shelter and assistance to a pregnant Mother from the community, successfully integrating her into the workforce and community.
L A N G U A G E S
• English – Native
• Spanish – Fluent
R E F E R E N C E S
Available upon request
Contact this candidate