Direct Care Patient

WR Warrentta Robinson

LANCASTER, OH ***** 816-***-****

******************@*****.*** Bold Profile

WEBSITES,

PORTFOLIOS,

PROFILES

PROFESSIONAL

SUMMARY

Diligent Direct Care Professional with solid background in providing comprehensive care and support to individuals with diverse needs. Proven ability to build trusting relationships and contribute to individualized care plans. Demonstrated competence in communication and problem-solving to enhance client well-being.

SKILLS • Compassionate Caregiving

• Patient Care

• Grooming assistance

• Dressing assistance

• Professional boundaries

• Confidentiality adherence

• Meal Preparation

• Client documentation

• Emotional Support

• Mobility Assistance

• Care plan assessment

• Hygiene maintenance

WORK HISTORY DIRECT CARE PROFESSIONAL 07/2024 to CURRENT PurposeCare Home Health Circleville, OH

Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life

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Assisted clients with daily living activities and maintained accurate records of client progress.

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Ensured a safe and comfortable environment by maintaining clean and organized living spaces for clients.

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Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.

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Supported clients'' emotional well-being through compassionate listening, empathy, and encouragement during difficult times.

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Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.

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Maintained accurate records of client progress, medication administration, and incident reports to ensure effective communication among team members.

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Upheld ethical standards in all aspects of care provision, maintaining confidentiality and respecting the dignity of each individual client.

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• https://my.indeed.com/p/warrenettah-m6g9f8h

Fostered strong relationships with clients, families, and team members to create a supportive network for each individual.

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Enhanced client well-being by providing personalized care and support in daily living tasks.

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Maximized client satisfaction by promptly addressing concerns or requests from families regarding their loved one''s care plan or overall experience in our program.

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Contributed to higher quality of life for clients by addressing any barriers or challenges that arose within their home settings or daily routines.

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Promoted physical health among clients by assisting with exercise routines and encouraging an active lifestyle.

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Kept clients engaged in social networks and communities for personal health and growth.

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Increased client participation in community activities through careful planning and coordination with local organizations.

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Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.

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Improved client independence through the implementation of tailored activities and skill-building exercises.

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Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

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• Maintained clean, safe, and well-organized patient environment.

• Followed nutritional plans to prepare optimal meals. Monitored progress and documented patient health status changes to keep care team updated.

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Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.

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CUSTOMER SERVICE REPRESENTATIVE 03/2024 to 06/2024 Marsh Sunfresh Kansas City, MO

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

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Responded to customer requests for products, services, and company information.

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Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

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Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.

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• Worked flexible schedule and extra shifts to meet business needs. Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.

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WENDY'S CREW MEMBER 02/2023 to 12/2023

Wendy's Kansas City, MO

Assisted customers in a friendly manner, took orders, entered them into the system, and processed payments.

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• Worked front counter, drive-thru and other areas.

• Took orders, prepared meals, and collected payments. Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

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Worked well with teammates and accepted coaching from management team.

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Provided exceptional customer service, addressing concerns or issues promptly and professionally.

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Promoted a positive work environment through effective communication and teamwork among staff members.

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• Assisted other team members to achieve goals.

CUSTOMER SERVICE/CASHIER/SALES ASSOCIATE 07/2022 to 02/2023 Family Dollar Kansas City, MO

Helped customers with their purchases and provided answers to questions about products.

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Maintained a clean and organized workspace, promoting a welcoming environment for customers.

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Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

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• Processed customer orders and accurately handled payment transactions. Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.

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Managed cash drawer and financial transactions to maintain accurate store accounts.

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Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.

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FRONT DESK CLERK 08/2010 to 10/2018

Skyview motel Kansas City, MO

Checked guests in and out, managed auditing and payroll, and ensured customer satisfaction.

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Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

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Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.

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• Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods. Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.

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Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.

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Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

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Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.

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• Collected room deposits, fees, and payments.

Provided exceptional customer service for a positive guest experience, resulting in repeat business.

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Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.

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Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.

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Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.

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Coordinated group bookings efficiently, ensuring all necessary preparations were completed in advance of guest arrival dates.

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Conducted regular inventory assessments for front desk supplies to avoid shortages that could negatively impact guest experience.

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Ensured the security of guests'' personal belongings by managing key card access systems properly.

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Streamlined check-in and checkout processes to improve efficiency and reduce wait times.

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Took reservations over phone, in person, and via computer for guests and provided confirmation information.

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Maintained clean and organized front desk areas to uphold polished company image.

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Welcomed each new arrival pleasantly and confirmed reservations and identification.

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• Answered multi-line phone system and enthusiastically greeted callers. Developed and maintained positive relationships with guests for satisfaction.

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Oversaw fast-paced front desk operations and guests' needs at busy facility.

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Trained new staff members in customer service techniques and hotel operations.

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• Kept accounts in balance and ran daily reports to verify totals. Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.

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CASHIER/SERVER/HOSTESS 02/2008 to 01/2009

WAFFLE HOUSE (WH) Kansas City, KS

• Took customer orders, served food, and processed payments. Greeted customers entering store and responded promptly to customer needs.

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• Welcomed customers and helped determine their needs.

• Worked flexible schedule and extra shifts to meet business needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

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• Built relationships with customers to encourage repeat business. Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

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Helped customers complete purchases, locate items, and join reward programs.

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Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

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Ensured compliance with company policies and procedures while processing transactions efficiently.

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Promoted store promotions and incentive programs to increase overall sales revenue.

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Managed inventory levels effectively, reducing stock shortages and minimizing wastage.

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Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

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Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

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Streamlined checkout process for increased efficiency and reduced waiting times.

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Handled multiple payment methods securely, minimizing discrepancies and potential losses.

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Enhanced customer satisfaction by providing efficient and accurate cash transactions.

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Contributed to store success by maintaining high standards of cleanliness throughout the facility.

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EDUCATION GED in General Studies 05/1997

St Mary's College, Leavenworth, KS

ASSESSMENTS • Medical terminology, Proficient, 04/01/24

• Teamwork: Interpersonal skills, Proficient, 04/01/24

• Cooking skills: Basic food preparation, Proficient, 10/01/23

• Retail customer service, Proficient, 03/01/24

• Customer focus & orientation, Proficient, 09/01/23

• Cleaning skills, Proficient, 06/01/24

• Front desk agent (hotel), Proficient, 11/01/23

• Sales skills, Proficient, 06/01/24

• Administrative assistant/receptionist, Proficient, 09/01/23

• Work style: Reliability, Proficient, 10/01/23

• Social media, Proficient, 06/01/24

• Home health aide skills, Proficient, 07/01/24

• Security guard skills, Proficient, 04/01/24

PERSONAL

INFORMATION

• Willing To Relocate: Anywhere

• Authorized To Work: US for any employer

CERTIFICATIONS • Home Health Aide (HHA) Certification

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