Front Office Digital Marketing
Resume:
Annesa L Lacey [“Lacey”] **** S Eberhart Ave, Chicago, IL 60619
773-***-**** **********@*****.***
SUMMARY
Accomplished administrative and marketing support professional with 15+ years of experience supporting executives across various sectors, including financial, consulting, non-profit, tech, publishing, and regional government.
Proficient in Microsoft, Google, Zoho, and Adobe suites, I excel in managing calendars, projects, inventory, requisitions, expenses, workflow processes, and generating reports with precision and efficiency. I can adapt to any environment, while maintaining the utmost confidentiality. I'm seeking an executive support role within a vibrant organization that embraces collaboration [supportive partnership], curiosity [always learning], and creativity [Oh, what insights I could provide for your newsletter.] CORE COMPETENCIES
● Communications
● Executive Calendar Management/Scheduling
● IT Liaison: Area Security Access,
Equipment and Software Requisitions
● Inventory, Invoice, & Expense Management:
Concur, QuickBooks, Chrome River, DocuSign
● Travel Management: Domestic/International
● Conference Space Management/Catering
● Project Management
● Suites: Microsoft, Google, Zoho
● Al Content Writing
● Al Art Generation
● Research and Development
● Digital Marketing/Publishing
● Event Coordination
● Collaboration: Notion, AirTable, Slack,
Trello, Evernote, SharePoint
● Video: Zoom, Teams, Google Meet, Skype
● CRM: HootSuite
● Office Management Support
● Customer Support: Internal/External
● Productivity Enhancement
● Workshop Facilitation
● Office Management
EXPERIENCE
[Temp Assignment] Front Office Administrative Assistant-Temp, University of IL Foundation-Investments, May 2024 – August 2024, Chicago, IL
● Provide administrative support for the University of Illinois Foundation-Investments office team, comprised of a CIO, 4 Managing Directors, 5 analysts, and 3 interns.
● Manage area security access and report any real estate-related issues for the floor via Building Services.
● Manage extensive scheduling of team and external meetings via MS Outlook and Zoom.
● Manage extensive invoice processing and expense reports via Chrome River.
● Manage document workflow via DocuSign.
● Maintain order and cleanliness of front office, kitchen, and conference rooms.
● Complete ad hoc administrative requests in a timely manner. Freelance AI Copywriter, June 2022 — March 2024, Chicago, IL
● Create thoughtful Al content and visualization resources for lawyers and boutique consultants. [E.g., custom business books, signature offering content, business education content and curricula, web content, and e- mail campaigns.]
● Perform research and cite relevant and credible sources.
● Craft targeted content with clarity, and edit for grammar, style, brand voice, and message through nuanced Al content prompts.
● Advocate for readers and address their real-world fears and desires. Secretary, Cook County Circuit Court, Chancery Division, October 2019 — May 2022, Chicago, IL
● Provide comprehensive administrative support for multiple judges and law clerks [E.g., type correspondence, route calls, and manage calendars and electronic case files.]
● Provide standing Zoom info for litigants remotely during COVID-19 quarantine and update judges’ resource materials.
● Serve as a resource for secretaries of various division calendars. Freelance Virtual Administrative and Marketing Assistant, March 2013 — September 2019, Chicago, IL
● Create digital and print-formatted books, white papers, online news articles, and podcast content for startups and consultants.
● Craft business mastermind courses and coordinate mastermind sessions for consultants and sales leadership professionals.
● Facilitate workshops and business mastermind cohorts for boutique consultants serving as fractional leaders for startups and small agencies.
● Gather data, provide reports, and devise strategies for startups via agile platforms. [E.g., Notion, Airtable, Slack, Trello, Evernote, and SharePoint.]
● Manage client data and project success via Hootsuite. Senior Administrative Assistant, Northern Trust, February 2008 — March 2013, Chicago, IL
● Provide administrative support for the Regional Director, a team of seven managers, and their respective groups of analysts.
● Oversee schedules, manage databases, and handle confidential documents.
● Manage seven executive calendars, communications, travel, and expenses.
● Reconcile department budgets.
● Track inquiries and manage multiple production projects.
● Conduct research for client pitch books, briefing materials, agendas, and weekly team meetings.
● Reconcile department invoices.
● Notarize documents before client delivery.
EDUCATION CERTIFICATES OF COMPLETION
2019
Chicago, IL
Computer Training Source, Inc
● Agile
● MS Office
2015
Chicago, IL
● Adobe Photoshop
● Web HTML [CS5]
City of Chicago Department of Business Affairs and Consumer Protection, City Hall
● Business Startup Certified
1994
Chicago, IL
Columbia College
B.A. [6 credits shy]
● Majors: Journalism, Computer Graphics
2
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