Customer Service Administrative Assistant

Sharon Scipio

***********@*****.*** 843-***-****) Lamar, SC

Summary

Seeking a Managerial role with 25 years administrative expertise, adept in document management, and composing correspondence. Skilled in scheduling, event coordination and executing administrative tasks with efficiency, Proven ability to manage communications, facilitate customer service, and support executives needs. WORK EXPERIENCE:

New York Department of Health (Nutrition) New York, NY Administrative Assistant - Bureau of Special Investigations Mar 2019 to Jun, 2024

• Managed confidential file scanning and ensure proper record keeping for program integrity

• Handled telephone inquires, providing support and information to WIC vendors and participants

• Maintained Vendor compliance by composing warning correspondences and verifying food pricing, in addition to managing document created and updated on SharaPoint

• Composed an Operations’ Manual and system that detailed all administrative duties relating to the daily responsibilities for the Bureau of Special Investigation

• Trained all Temp new hires with daily administrative duties and overall operation for BSI

• Organized inventory and photocopy maintenance as needed

• Led instructional trainings for staff with Microsoft Office, printing and copy functions

• Created an operation strategy to monitor daily duties for Temp staff Ms. Millionaire Mindset Sisterhood New York, NY

Regional Leader May, 2019 to Apr, 2023

• Spread-headed the Sisterhood Onboarding System and Membership

• Led 22 Participants from various states (FL, GA, NY, SC and TX)

• Enhanced the overall Sisterhood Organizational Retention system for a 5 year forecast

• Implemented an advancement operational system for Annual events’ registration and seating arrangements

• Incorporated an interpersonal operating system that enhanced the growth and development of all Participants to achieve the Mission of the sisterhood within my regions. Bayada Home Health Agency Mount Pleasant, SC

Home Health Aide Mar-2017 to Oct-2017

• Performed lite house duties

• Administered medication for patient on daily basis

• Monitored patient’s vitals signs daily

• Assisted patient with grocery shopping and transportation scheduling

• Maintained patient calendar for doctor’s appointments

• Prepared meals and assist with patient 6 daily activities needs

• Executed patient rotation and transferring

• Conducted routine, incontinence care and urinary drainage bag care

• Washed linen as needed

• Upheld all Bayada’s rule and regulations as required for state compliance The Bridge of Charleston North Charleston, SC

Med-Tech/Care Aide Nov, 2017 to Feb, 2019

• Administered medication to residents as required

• Updated residents charts as needed

• Retrieve medication and placed then on the Med charts

• Recorded temperature for specimen as required

• Wrote incident reports for residents when requested

• Called in prescription for residents

• Addressed and troubleshooted concerns for residents

• Maintained Acute charting for residents

McClain Consultant Goose Creek, SC

Office Manager Aug, 2016 - Feb, 2019

• Developed comprehensive business plans and articulated vision and mission statements to guide organizational direction

• Utilized SWOT analysis to formulate strategic plans, onboarding company performance and operational efficiency

• Managed human resources responsibilities and orchestrated the creation of Powerpoint stakeholder communication

Lakeside Medical Response, LLC Florence/Charleston, SC Executive Assistant Jan, 2010 - Aug, 2016

• Coordinated and scheduled weekly managerial meetings to ensure efficient communication and operational planning

• Developed and processed Medical billing for transportation services, ensuring staff competencies and preparing administrative staff for advanced roles

• Managed logistics for executive travel, oversaw payroll processing and maintained inventory supplies to support daily business functions.

• Implemented monthly Staff trainings as needed

• Provided advise for Executive for the enhancement of staff professional development and growth

• Directed the recruitment efforts and ensured a smooth onboarding process for new and potential hires

• Organized driver dispatch for patient routes each day

• Composed transportation scheduling

N/A Florence, SC

Caregiver Apr, 2007 - Jan, 2010

• Provided compassionate end-of-life care, ensuring comfort and managing medications for a family member

• Assist with daily living activities, including personal care, meal preparation and maintaining a safe living environment

Reuters America, LLC New York, NY

Regional Assistant Facilities Manager Mar, 2004 - Apr 2007

• Managed daily operations of mailroom and reception, ensuring timely distribution of mail and resolution of facilities issues, while providing consistent customer service to meet employee needs.

• Organized and maintained facilities documents, systemizing contracts and invoices, coding for managerial approval, and collaborating with real estate on leases, contributing to efficient operations and budget management

• Supervised Maintenance and Reception staff

• Created a Reception Manual for telephone operation and customer service

• Supported Executives, employees and vendors remotely with inquires, troubleshooting and meeting the daily needs for internal and external maintenance for Reuters’ employees

• Negotiated contracts with vendors for Facility needs for various Reuters’ locations

• Facilitated project transaction for photocopiers at the NY Time Square location

• Aided in the operation with the Real Estate team

• Implemented a Surplus Furniture Policy

EDUCATION

Limestone College Dec, 2016

Bachelor of Science, Business Management

SKILLS

Proficient in Microsoft Office, Scheduling, Travel, Expenses, Payroll, Facilities, Human Resources, Customer Service, Business Plans, and Organizational Structure

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