Administrative Assistant Customer Success
Resume:
Amber Merket
*******@******.***
Midland, Texas
PROFESSIONAL SUMMARY
With a decade of experience as an Administrative Assistant, I possess a robust understanding of business operations, relationship-building, and effective communication. My extensive background in ensuring seamless administrative processes has equipped me with the skills to understand client needs, respond to multifaceted challenges, and anticipate logistical requirements. As I pivot into a sales or customer success role, I am eager to leverage my keen attention to detail, proficiency in managing stakeholder relationships, and innate ability to foresee and address potential roadblocks, to drive customer satisfaction and contribute to company growth.
My key strengths are Deep Business Acumen, stellar communication skills, relationship building, adaptability and problem-solving prowess. Transitioning into sales or customer success, I am committed to harnessing these assets, placing clients' needs at the forefront, and driving both customer satisfaction and organizational growth.
WORK EXPERIENCE
ADMINISTRATIVE ASSISTANT
Vector Fleet, Midland August 2024-Present
Conduct and track multiple day-to-day tasks to assist on-site mechanics and supervisors to streamline daily operations and increase company productivity
Handled all documentation for HSE safety meetings while conducting weekly safety meetings.
Maintained and tracked invoicing costs for vehicle maintenance for local law enforcements.
Maintained and tracked all repair orders for vehicle maintenance for a local government vehicles.
PRODUCTIVE ADMINISTRATIVE ASSISTANT
Diamondback Energy, Midland June 2019- February 2023
Conduct and track multiple day-to-day tasks to assist on-site foremen and supervisors to streamline daily operations and increase company productivity
Handled all invoice coding and ensured timely delivery of invoices to foremen to increase company cash flow and efficiency reducing invoice down time by 50%
Maintained and tracked invoicing costs for well failures to ensure proper tracking of company P&L
LEASING CONSULTANT
Rise Residential, Midland March 2018-October 2018
Developed a strong working knowledge of local rental laws and regulations to ensure compliance and reduce risk
Created and maintained accurate records of rental activities and tenant data in compliance with company policies and procedures using CRM software
LEASING CONSULTANT
Weidner Apartment Homes, Midland March 2015 – October 2017
Processed tenant applications, including credit and background checks, in a timely manner to ensure quick lease approvals
Created and maintained accurate records of rental activities and tenant data in compliance with company policies and procedures using CRM software
BASIN ASSET ADMINISTRATOR
Schlumberger, Midland September 2014- March 2015
Designed a national website centralizing all tickets from rental iron vendors that increased internal communication and decreased cost spending for missing tools
Ensured the accuracy of all assigned tool logs with the appropriate personnel
Reviewed and interacted frequently with procurement and distributors to make changes on purchase orders as needed
SKILLS
PROFESSIONAL
Web Conferencing Audio + Video
Inventory Management
Decision Making
Excellent Microsoft Excel Skills
Client Relations
Process Improvement
TECHNICAL
Conference Room Troubleshooting Windows OS (10/11) Computer Hardware Configuration Computer Virtualization Software Debugging LAN/WAN Networking and Troubleshooting Basic PowerShell Scripting IT Asset Management Training
EXTRA CURRICULAR
SOCIAL MEDIA
Designed and built my own Gaming and Streaming PC Setup
Designed graphics and coordinated with multiple graphics artists
Worked with multiple brands for brand deals and endorsements maintaining a professional work relationship
Troubleshoot PC issues with peripherals, software, audio/video equipment
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