Customer Service Desk

James LemMon

************@*****.*** 510-***-**** Sacramento, CA 95826

El Sobrante CA 94803

Education

B.S. Psychology

Sacramento State - Sacramento, CA

August 2022 to Present

Work Experience

Event Server

Lakeridge Athletic Club

January 2019 to August 2024

-Delivered exceptional service at club events, ensuring seamless execution and a memorable guest experience.

-Managed guest needs proactively, enhancing customer satisfaction and fostering a welcoming environment.

-Organized party setup and cleanup, maintaining high standards of cleanliness and efficiency.

-Demonstrated strong problem-solving skills to address and resolve issues promptly.

-Directed crowds effectively, ensuring smooth transitions and safety during events

Coach

Next Level Sports - Mill Valley, CA

July 2023 to August 2023

-Guided and mentored athletes by developing customized training programs to enhance individual and team performance.

-Conducted skill assessments to identify strengths and areas for improvement, tailoring coaching strategies accordingly.

-Fostered a positive and motivating environment, encouraging teamwork and sportsmanship among participants.

-Monitored athletes' progress, providing constructive feedback to drive continuous improvement.

Parking Attendant and Maintenance

Ace Parking-Muir Woods-CA

February 2024 to Present

-Maintained and cleaned park equipment and facilities during 8-10 hour shifts, ensuring a safe and welcoming environment.

-Validated parking and assisted customers with troubleshooting, enhancing their overall experience.

-Directed visitors to trails and points of interest, providing exceptional customer service and support.

Maintenance and Service Desk

Lakeridge Athletic Club - CA

January 2019 to August 2024

-Oversaw maintenance operations and service desk functions across multiple shifts, delivering exceptional customer service.

-Processed membership contracts efficiently and accurately.

-Conducted pool chemistry tests to ensure safety and compliance.

-Led facility tours, showcasing amenities and promoting membership benefits.

Skills

-Cash Handling & Transaction Management

-Facilities Cleaning & Maintenance

Pool Maintenance & Safety Compliance

-Crisis Management & Adaptability in Fast-Paced Environments

-Strong Interpersonal & Customer Service Skills

-Event Coordination & Student Engagement

Post-Event Cleanup & Organization

Certifications and Licenses

-Driver's License: Valid from June 2023 to July 2027.

-Guard Card: Acquired in August 2023, valid until September 2025

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