It Support Quality Control

Yeojin Jeong

Aspiring IT Support Professional Tech-Savvy & Solution-Oriented

**** ******** **,

Falls Church, VA 220425

612-***-****

*****.******@******.***

EDUCATION + CERTIFICATIONS

CompTIA A+ (In-progress)

CS50’s Introduction to Computer Science

M.A. in Comparative Literature

Trinity College Dublin, Dublin, Ireland

B.A. in Communication (Journalism and Advertising) Kookmin University, Seoul, S. Korea

EXPERIENCE

Localization Specialist — Palyrix, Location independent Jan 2018 - PRESENT

Translate in-game text, tutorials, and marketing materials, ensuring language consistency and meeting localization objectives. Resolve translation-related issues and provide suggestions for effectively reaching the target audience. In-house Linguist — Keywords Studios, Tokyo, Japan Sep 2016 - Sep 2017

Managed all linguistic aspects of assigned projects, ensuring high-quality translation and localization for in-game content. Collaborated with project managers to meet deadlines and maintain quality control. QA Tester — Keywords Studios, Dublin, Ireland

May 2016 - Jul 2016

Identified and documented linguistic bugs in databases, ensuring corrections were properly implemented and resolved.

<Lonely Planet> Editor — Ahn-graphics Ltd., Seoul, S. Korea May 2008 – Jun 2010

Managed the full publication process for Korean editions of Lonely Planet travel guidebooks, including editing, outsourcing, and printing. TECHNICAL / IT SKILLS

Microsoft Office Suit

Python, SQL, C

Asana (Project

Management)

MemoQ (Translation

Management System)

Troubleshooting hardware and

software issues

Network configurations,

device setup, and IT

support basics

LANGUAGES

English: Fluent

Korean: Native

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