Customer Service Inventory Control
Resume:
KARIS ROBINSON
SKILLS
Problem-Solving
Customer Service and Engagement
Inventory Control
Retail Operations
Proficient computer knowledge
Adept in inventory control and customer relations, significantly enhancing store efficiency and customer satisfaction. Skilled in problem-solving and customer service, demonstrating a commitment to excellence in retail operations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
WORK HISTORY
March 2023 - July 2024
Assistant Store Manager Sistah Sistah Beauty Supply, Austin, TX June 2022 - March 2023
Material Handler United Parcel Service, UPS, Round Rock, TX February 2022 - June 2022
Sales Associate Lowes Home Improvements, Killeen, TX Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
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Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
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Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
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Rotated merchandise and displays to feature new products and promotions.
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Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
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Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
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Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
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Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
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Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
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• Transported inventory items to appropriate locations.
• Packed items into appropriate containers for shipment. Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
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Used hand-held scanners and physical logs to accurately track item movements.
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Operated pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
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Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
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Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
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• Built relationships with customers to encourage repeat business. CONTACT
Killeen, TX 76541
************@*****.***
Bold Profile
September 2016 - November 2021
Mail Handler United States Post Office, Rochester, NY Managed returns, exchanges and refunds in accordance with store policy.
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Utilized physical strength to move mail and packages of varying sizes and weights.
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Proved successful working within tight deadlines and a fast-paced environment.
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Maximized workplace safety with proper handling techniques for heavy or oversized packages.
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Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
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Assisted in the training of new employees, sharing best practices for effective mail handling procedures.
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EDUCATION
May 2017
No Degree Liberal Arts
Finger Lakes Community College, Canandaigua, NY
June 2015
High School Diploma
Gates-Chili High School, Rochester, NY
• Certificate for early childhood development
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