Medical Assistant Customer Service

ROSETTA B. SPURGEON

**** ******* ******, ********, ** 29209 839-***-**** ***********@*****.***

Objective

Experienced medical administrative assistant and medical assistant, with extensive hands-on experience in providing administrative support. Skilled in managing front office functions, including customer service, patient appointments, billing and collections and records management. Seeking to take the next career step in providing high-level care to diverse patient populations.

Education

ASSOCIATE OF APPLIED SCIENCE, DEGREE OF HEALTH SCIENCE MAR. 2012 - MAR. 2015 ECPI UNIVERSITY

· Major: Medical Assisting

· Related coursework: Phlebotomy, Human Anatomy and Physiology I & II, Medical Procedures, Medical Terminology

ASSOCIATE OF APPLIED SCIENCE, DEGREE OF HEALTH SCIENCE NOV. 2007- JUNE 2009 ECPI UNIVERSITY

· Major: Medical Administration

· Related coursework: Billing and Coding, Supervision, and Electronic Health Records

Skills & Abilities

· Functions as a competent, intermediate practitioner in both clinical and administrative procedures for the medical office.

· Demonstrates critical thinking skills to effectively address patient care and to adapt to the rapidly changing challenges in healthcare and medical assisting.

· Provide clinically competent, contemporary care that recognizes individual differences and promotes caring behavior in the healthcare community.

Experience

MEDICAL ASSISTANT CAROLINA CENTER OF ADVANCED PAIN MANAGEMENT JANUARY 2024 – PRESENT

Assist patients with scheduling appointments and procedures. Patients check in and out. Customer service.

Assist nurses or physicians in the operation of medical equipment or provision of patient care.

Perform, document, log and send all lab work to the appropriate laboratory. Collect specimens, such as blood, urine, or sputum.

Manage medical records. Manage specialty referrals. Order medical and office supplies and medications.

Maintain accurate and timely electronic medical records.

Clean and sanitize patient rooms, laboratory, examination rooms, or other patient areas.

Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses

MEDICAL ASSISTANT CAROLINA KIDNEY SPECIALISTS SEPTEMBER 2021 – OCTOBER 2022

• Ensure all medical record requests are completed via email, mail, or fax accurately and in a timely manner. Maintain accurate patient records, information, and charts.

• Complete all prior authorizations for medications and procedures.

• Assist patients with scheduling appointments and procedures. Patients check in and out. Customer service. Travel.

MEDICAL ASSISTANT HANDS AND HEART HOME CARE JULY 2019 – JUNE 2020

· Communicate with patients to ascertain feelings or need for assistance or social and emotional support. · Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine. · Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.

MEDICAL ASSISTANT CAROLINA HEALTH CHOICE FEBRUARY 2019 – MAY 2019

· Record vital signs, such as temperature, blood pressure, pulse or respiration rate, as directed by medical or nursing staff. · Restock patient rooms with personal hygiene items, such as towels, washcloths, soap, or toilet paper. · Assist nurses or physicians in the operation of medical equipment or provision of patient care.

· Clean and sanitize patient rooms, bathrooms, examination rooms, or other patient areas.

· Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses. · Collect blood samples from patients.

· Practice proper patient identification.

· Label vials with patient names and dates.

· Decipher the best method for drawing blood depending on the specific patient.

PHYSICIAN ASSISTANT GAFFNEY HEALTH SERVICES MAY 2017 – SEPTEMBER 2018

· Assist nurses or physicians in the operation of medical equipment or provision of patient care.

· Perform, document, log and send all lab work to the appropriate laboratory.

· Collect specimens, such as blood, urine, feces, or sputum.

· Practice proper patient identification.

· Label vials with patient names and dates.

· Decipher the best method for drawing blood depending on the specific patient.

· Apply clean dressings, slings, stockings, or support bandages, under direction of nurse or physician.

· Assist nurses or physicians in the operation of medical equipment or provision of patient care.

· Clean and sanitize patient rooms, laboratory, examination rooms, or other patient areas.

· Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses. · Maintain accurate and timely electronic medical records.

· Administer oral and inject-able medications.

· Call or fax prescriptions to pharmacies.

· Enter data from monitoring and tracking systems such as vaccine and medication refrigerators, sterilization devices and other quality or safety data.

· Handle and route office mail.

· Manage medical records.

· Manage specialty referrals.

· Order medical and office supplies and medications.

· Perform billing tasks.

· Perform specialized testing such as EKGs, vision screening and hearing tests.

· Provide patient education as directed by the doctor or other provider.

· Remove staples and stitches.

· Schedule patient appointments.

· Schedule surgeries and diagnostic procedures such as CT scans and MRIs.

· Stock exam rooms.

MEDICAL ASSISTANT FIRST PRIORITY HOME CARE JANUARY 2016 – MARCH 2019

· Assists the patient in the activities of daily living and provide basic routine care; such as assistance in eating, bathing, brushing teeth, giving medicine, changing dressing, checking a patient's temperature and pulse rate, and helping with artificial limbs or walking aids.

· Administer medications or treatments, such as catheterizations, suppositories, irrigations, enemas, massages, or douches, as directed by a physician or nurse.

· Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities.

MEDICAL ASSISTANT PALMETTO SENIOR CARE, PACE JULY 2019 - JUNE 2020

· Performs basic nursing care, simple and complex procedures, multiple treatments and waived testing, under the supervision of RN when indicated.

· Performs responsibilities accurately, timely, and safely for assigned participants.

· Communicates and informs appropriate personnel, participants and family members of pertinent information in a timely manner.

Honors & Awards

ECPI UNIVERSITY ALFRED DREYFUS OVER ACHIEVER AWARD 2015

Contact this candidate