Assistant Manager Customer Service

Christopher Talton

Southport, NC *****

******************@*****.***

+1-910-***-****

Dynamic Assistant Manager and Electrician Technician with a proven track record at Party Time Inc and Mr. Electric. Excelled in staff supervision, customer relations, and electrical system maintenance, enhancing operational efficiency and customer satisfaction. Skilled in workload management and product knowledge, adept at motivating teams to exceed goals. Work Experience

Assistant Manager

2024 Party Time Inc-Southport, NC

April 2019 to October 2019

Trained new employees in product knowledge, customer service

• protocols, cash handling procedures, and safety regulations. Resolved customer complaints quickly and effectively while

• maintaining a high level of professionalism.

Helped oversee the daily operations of the store, managing staff

• and inventory.

Resolved customer complaints and handled refunds and returns to

• promote satisfaction.

Tracked store inventories and replenished products according to

• demand.

Utilized knowledge of company products and services to make

• recommendations and up-sell items according to customer needs. Organized company merchandise and displays to increase brand

• awareness and product sales.

Electrician Technician

Electric-Southport, NC

February 2010 to February 2010

Performed troubleshooting techniques to identify defective

• components or faulty circuits.

Installed, maintained and repaired electrical systems in residential

• and commercial buildings.

Conducted preventive maintenance on electrical systems including

• testing for continuity of circuits.

Completed projects on time while adhering to quality assurance

• standards set forth by management.

Maintained accurate records of all electrical repairs and installations

• performed.

Skills

• Workload Management

• Team motivation

• to complete projects efficiently.

• Replaced outdated wiring with new wiring according to safety

• Staff Supervision

• Product and service knowledge

• Customer Relations

• codes and standards. Utilized hand tools such as drills, saws, wire strippers and crimpers Certifications and Licenses

CFC Universal Certification

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