Customer Service Forklift Operator
Resume:
CRAIG
WRIGHT
CUSTOMER SERVICE
REPRESENTATIVE
***********.****@*****.***
Albany, New York 12206
CONTACT
Motivated team player experienced
in providing exceptional customer
service. Proven ability to remain
calm and professional in high-stress
situations while being able to quickly
and effectively resolve customer
complaints. Possesses exceptional
communication, organizational and
multitasking skills. Committed to
providing the highest quality service
and creating a positive customer
experience. Hardworking candidate
skillful in providing excellent
customer service. Proven track
record of resolving customer issues
in a timely manner while upholding
the highest standards of customer
satisfaction. Extensive experience in
using multiple communication
channels, including phone, email,
and web chat. Strong interpersonal
skills, and an ability to lead and
CAREER OBJECTIVE
Forklift Operator
Logistics One, feura Bush, New York
Warehouse Lead
Lasership, Albany, New York
Shift Supervisor
Core Life, Clifton Park, New york
EXPERIENCE
September 2022 - Present
• Followed safety protocols and regulations for operating a forklift. Loaded and unloaded packages and merchandise from industrial trucks.
•
August 2021 - September 2022
• Oversaw warehouse job functions to meet on-time delivery needs. Directed daily activities and workload for warehouse team to achieve output goal requirements.
•
Demonstrated strong leadership skills to coordinate and motivate teams for peak performance.
•
Inspected products upon receipt for any damages or defects prior to
• storage or shipment.
Optimized use of available resources by utilizing cost-effective solutions.
•
Facilitated communication between cross-functional departments to ensure smooth workflow.
•
Maintained accurate records of daily shipments received and
• shipped out from the facility.
Implemented innovative methods for streamlining processes within the warehouse environment.
•
November 2018 - June 2020
Complied with company standards and policies, setting example for team members.
•
Managed store closing and opening procedures to ensure safety and
• security.
Trained new employees in job duties, safety protocols, policies and procedures, and company culture.
•
Responded promptly to customer inquiries or complaints in a professional manner.
•
Created successful shift plans, adjusting team member line-up to
• achieve shift efficiency.
Provided direction to team members regarding operational and procedural issues.
•
motivate a team to success. Detail-
oriented professional with
experience in records management,
Microsoft Office, and customer
service. Frequently praised as hard-
working by peers, I can be relied
upon to help your team achieve its
goals.
Shift Supervisor
Wendy's, Clifton Park, New York
Supervisor Of Operations
Metal Management, Albany, New York
Assisted customers with inquiries, orders and complaints in a timely manner.
•
Worked cooperatively with teams to accomplish business goals and
• objectives.
February 2016 - October 2018
Complied with company standards and policies, setting example for team members.
•
Provided direction to team members regarding operational and procedural issues.
•
Cultivated and maintained work culture through team building and
• positive interactions.
Oversaw shift operations to create quality products that met company standards.
•
• Prepared end-of-shift reports for management review and approval. Maintained clean and secure operating environment, driving safety
• and well-being of employees on shift.
Fostered an environment of collaboration, respect, and accountability among staff members.
•
March 2002 - November 2016
Strategized with leadership to stay ahead of changing customer needs and labor planning concerns.
•
Liaised between employees and managers and disseminated
• important business information.
Enforced safety regulations to protect personnel from harm or injury while working onsite.
•
Mentored junior staff on best practices within the department, fostering a positive work environment.
•
Monitored daily performance metrics to identify areas for
• improvement.
Identified and resolved operational issues efficiently, utilizing strong problem-solving skills.
•
Analyzed complex data sets to identify trends and recommend strategies for increased productivity.
•
Maintained professional working relationships and promoted open
• lines of communication with staff.
Trained staff on new software systems related to operations management tasks.
•
EDUCATION
Associate In Arts (A.A.) In Business Administration Cayuga Community College, Auburn, New York
June 1992
SKILLS
• Time Management
• Report Transcription
• Microsoft PowerPoint
• Customer Relations
• Business Development Understanding
• Freight Operations
• Fleet Dispatching
• Microsoft Word
• Active Listening
• Order Processing
• Service Standard Compliance
• Computer Proficiency
• Warehousing Functions
• Reading Comprehension
• Customer Service
• Critical Thinking
• Process Optimization
• Problem-Solving Ability
• Stock Management
• Quality Assurance Controls
• Shipping Procedures Understanding
• Shipping and Receiving Understanding
CERTIFICATIONS
• Certified
References available upon request
REFERENCES
Contact this candidate