Human Resources Customer Service

Alexia Rendon

Phoenix, Arizona, United States, 913-***-****, **********@*****.***

LINKS LinkedIn

PROFILE With a background in marketing, human resources, and customer service, I thrive at the intersection of strategy and people. My journey has equipped me with a unique blend of skills that allow me to create marketing campaigns, foster a positive workplace culture, and enhance customer experiences. Adept at utilizing data-driven insights to inform decision-making and enhance operational efficiency across cross-functional teams.

Passionate about aligning marketing strategies with human resource initiatives to support holistic business growth.

Committed to continuous learning and growth and always looking for new ways to drive success through collaboration and innovation.

EMPLOYMENT HISTORY

Oct 2023 — Oct 2024 Dental Assistant, Seville Dental Aesthetics Kansas City

• Assist the dentist during examinations and procedures.

• Prepare and organize the treatment area, including sterilizing instruments and ensuring necessary supplies are available.

• Take and develop dental radiographs (X-rays) as required.

• Educate patients on oral hygiene and post-operative care.

• Maintain accurate patient records and update them as necessary.

• Schedule appointments and manage the front desk as needed.

• Assist in inventory management and ordering dental supplies.

• Ensure compliance with health and safety regulations. Apr 2022 — Jul 2024 HR Program Manager, Skydropx Monterrey, Mexico

• Identify, develop, and execute projects, campaigns, initiatives, partnerships, and any opportunities for impact related to the employer brand.

• Implement recognition programs based on organizational culture, leadership, and the achievement of business goals.

• Generate partnerships and projects with media, organizations, and entrepreneurial entities to position the employer brand before investors.

• Support different areas of the organization with the implementation and development of programs, campaigns, and activities related to the community, among others.

• Ensure that the culture and organizational values are lived out to achieve objectives through an equitable, inclusive, and diverse culture.

• Carry out and ensure the distribution of the Company's Newsletter and Blog.

• Create and make sure that internal communications adhere to established parameters regarding image, color palette, and typography.

• Draft communications for different areas according to requests made.

• Create and review the writing and formatting of mass communications, policies, guidelines, presentations, and any other written information for internal use.

• Obtain and seek best practices as well as the designation of GPTW, ensuring compliance with all its requirements.

• Work with internal clients to develop new initiatives that reinforce internal communication within the company, employer branding, training, among others.

• Ensure that employees are trained and aligned in terms of the product and have a greater understanding of it to enhance performance in their roles.

Jul 2021 — Apr 2022 Talent Acquisition Sourcing Analyst, Jonajo Consulting San Francisco

• Outbound search for new candidates that fit every open position.

• Keep open positions updated on several online platforms (LinkedIn, Indeed, OCC, JobStreet, etc.)

• Interview and filter new candidates.

• Create online conferences and events for new candidates.

• Database update and follow-up.

• Create social media campaigns to obtain more candidates (Facebook, LinkedIn). Jul 2018 — Jun 2020 Hositality Marketing Analyst, TCA Software Solutions Monterrey, Mexico

• Research and development of digital user personas for Hospitality, Health and Retail industries.

• Web user behavior analysis and reporting using Google, Facebook, LinkedIn and Twitter analytics.

• Digital and traditional product marketing strategies development.

• Support to sales and consulting team.

• Ads creation and tracking using Google, Facebook and Linkedin ad tools.

• Database filtering and analysis using Accelo.

EDUCATION

Jan 2022 — May 2024 Master of Business Adminitration, Universidad Regiomontana S.C. Monterrey, Mexico

MBA with a focus on Organization Development.

Graduated with High Honors

Aug 2014 — Dec 2018 Bachelor Degree, Marketing and Business Innovation, CEDIM Mexico Monterrey, Mexico

Graduated Second in the Marketing Department

SKILLS Fast Learner

Critical thinking and problem

solving

Customer Service

Ability to Work in a Team

Excellent Communication Skills

Attention to Detail

Leadership Skills

Ability to Work Under Pressure

Effective Time Management

Microsoft Office

LANGUAGES Spanish Native speaker

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